Wine Cellar Innovations has become my go to for cellar projects Wine Cellar Innovations has become my go-to for multiple cellar projects. The products are top notch and the customer service even better. When I was trying to design my latest cellar, one of the reps worked with me to pick out the right products and setup like my own personal design consultant! Even helped me order custom heights to ensure I maximized the space!

I chose the redwood individual bottle… I chose the redwood individual bottle racks and love it. Once you carefully review the assembly instructions, it's easy to put it together [with a brad gun]. I did not choose the lacquer finish but ended up doing it myself later - wish I had ordered it finished. One section had missing parts but a phone call had them expressed to me the next day.

Extremely disappointing. I ordered a wine rack back in November of 2021. I was told it wouldn't ship until January 20th, which I understand because of COVID and supply chain issues. A few days after I placed my order I received another email saying they only had 7 of the 10 units I had ordered. So I decided to just get the 7 they had. after hearing nothing, I reached out to them on January 21 to see where my order was. They said it had shipped and been delivered. I never received an email confirming a shipping date or time. I also never received the order ( I have video camera's on my house). They had no idea what happened to my shipment, said they'd send out another shipment and then a few days after that said they didn't have that item. So after waiting for 2 and a half months I got nothing. I was also never approached with options or alternatives. I simply got a refund so I can spend my money elsewhere. Such a disappointment!!

Poor detail and customer service I ordered a cable wine system from Wine Cellar Innovations back in July. They can't follow their own designs. We ordered two columns of 6 acrylic shelves each, so we got 7, so we have to adjust all the cabling to remove one. We ordered two walls of wine cabling which were supposed to be 13 bottles wide each, they delivered only 12 each. The dimensions are supposed to be 4 inches apart for each bottle except they forgot about the slack which requires it to be 3.75 inches apart, so now these walls are 3 plus inches shorter than they were supposed to be and don't fit well in the custom space we built. Then they only included hooks for either the top or the bottom so I can't even hang these..... they delivered exactly half the hooks! Then try to get them to answer you.... I asked them in several emails as to when the additional hardware and column will arrive and they still haven't answered, only that the order has been placed. I spent close to $10k on this and I can't hang it or finish building it and it doesn't fit right.

Wire Rack ReviewI recently installed a wire rack system… I recently installed a wire rack system from WCI. It was easy to install and looks great. WCI support was there to answer my questions and, in my case, send some additional hardware to accommodate my particular installation. All in all, a very good experience and great product at an affordable price. Steve Surber Winchester, VA