Not a good experience at all Not a good experience at all. We purchased two wood wine racks hoping for the best but the quality was not at all what we expected. Nearly all the sticks were scratched, marked up or chipped and the finish felt cheap and homemade. The final straw came when we broke several pieces while trying to assemble the racks with a hammer and nails (who designs furniture that is held together like that?). By the time I'd put one piece of the assembly together the wood was so dented and chipped that I gave up and chucked the whole thing in frustration. They were the cheapest racks we could find on the internet but I guess I should have known I'd get what I paid for.

Nice and sturdy wine rack We love our wine rack, but it was a little tricky to assemble. We ended up hiring our handyman since it was suggested to use a nail gun and we don't own one. Customer service is phenomenal. I got very quick replies to my questions before and after placing my order. I am impressed with the level of communication. I would recommend buying racks from Wine Cellar Innovations if you are OK with having to do the assembly yourself or hire it out. The end product is very nice and suits our needs perfectly.

They were very helpful when I placed my… They were very helpful when I placed my order but when I called back 10 minutes later to cancel because I needed to check my dimensions and reorder later, they would not give me a credit nor send me an acknowledgement that I even called back. I had to dispute with my credit card company...

Placed order for wine cellar door… Placed order for wine cellar door on/about 3/26/2021 and told that the order would take 6-8 weeks. I contacted them on 5/16/21 to find out when the door would be shipped. On 5/17/21, I was initially told July. When I asked why isn't it coming in May since I ordered in March I was then told the door would be ready in two weeks. Then I recieved another email stating the door wouldn't be ready until Mid June. I suspect the order was forgotten and instead of being honest, I am getting the run around. I am hoping the door arrives in June and is perfect, so my contractor can finish the work, this door has caused a 3 week delay to my basement renovation, so far. Customer Service leaves a lot to be desired.

The unfinished pine rack design is good… The unfinished pine rack design is good for a cellar closet - the two I ordered hold 96 bottles (both Burgundy and standard 750ML bottles) solidly as advertised. The bottle depths in the rack vary because of structural elements so it’s not a good uniform rack for public display. It's fine in the cellar, however. Overall, good buy and assembling the kits wasn’t an issue.