Placed order for wine cellar door… Placed order for wine cellar door on/about 3/26/2021 and told that the order would take 6-8 weeks. I contacted them on 5/16/21 to find out when the door would be shipped. On 5/17/21, I was initially told July. When I asked why isn't it coming in May since I ordered in March I was then told the door would be ready in two weeks. Then I recieved another email stating the door wouldn't be ready until Mid June. I suspect the order was forgotten and instead of being honest, I am getting the run around. I am hoping the door arrives in June and is perfect, so my contractor can finish the work, this door has caused a 3 week delay to my basement renovation, so far. Customer Service leaves a lot to be desired.

I recently received two wooden wine… I recently received two wooden wine racks. The installation instructions were among the worst I have ever seen. It took two of us two hours just to get the first one assembled. Once done, we realized that some of the key parts were different lengths so I can't stand it up. I can only lay it on its' side. I am returning the second unit as it is not worth the money.

We built a fairly large wine cellar and… We built a fairly large wine cellar and used entirely Wine Cellar Innovations all heart redwood racking. About half was custom and half was kit racking. It turned out beautiful and all our friends can't believe the quality of the finished product. We worked with Diego during the construction process and he made it a priority to give us phone support where/when needed. We would purchase from Wine Cellar Innovations again, if the need arose.

Horrible experience Horrible experience. We’ve been waiting for our cellar to be competed for nine months with poor customer service, attention to detail and project management. Do not sign a deal with them if you want your project done on 2021

Not a good experience at all Not a good experience at all. We purchased two wood wine racks hoping for the best but the quality was not at all what we expected. Nearly all the sticks were scratched, marked up or chipped and the finish felt cheap and homemade. The final straw came when we broke several pieces while trying to assemble the racks with a hammer and nails (who designs furniture that is held together like that?). By the time I'd put one piece of the assembly together the wood was so dented and chipped that I gave up and chucked the whole thing in frustration. They were the cheapest racks we could find on the internet but I guess I should have known I'd get what I paid for.