They were very helpful when I placed my… They were very helpful when I placed my order but when I called back 10 minutes later to cancel because I needed to check my dimensions and reorder later, they would not give me a credit nor send me an acknowledgement that I even called back. I had to dispute with my credit card company...

Extremely disappointing. I ordered a wine rack back in November of 2021. I was told it wouldn't ship until January 20th, which I understand because of COVID and supply chain issues. A few days after I placed my order I received another email saying they only had 7 of the 10 units I had ordered. So I decided to just get the 7 they had. after hearing nothing, I reached out to them on January 21 to see where my order was. They said it had shipped and been delivered. I never received an email confirming a shipping date or time. I also never received the order ( I have video camera's on my house). They had no idea what happened to my shipment, said they'd send out another shipment and then a few days after that said they didn't have that item. So after waiting for 2 and a half months I got nothing. I was also never approached with options or alternatives. I simply got a refund so I can spend my money elsewhere. Such a disappointment!!

Good design, good product. Wine rack carton arrived in good condition. Wasn't quite prepared for the "some assembly required" issue but was ok. Yes, used a nail gun. Trying to hammer nails by hand would have been an exercise in frustration. Couple of the pieces split when nailed due to grain in wood. Had to glue and clamp to repair. Rack works fine, pretty much what I expected.

I purchased wine racks for a full room I purchased wine racks for a full room. The kits came timely and the instructions were reasonably written. The quality was very poor. Sections did not line up with each other and wood was cracked and knotty. I requested and received several replacements. Customer service was excellent. I would not purchase again.

We built a fairly large wine cellar and… We built a fairly large wine cellar and used entirely Wine Cellar Innovations all heart redwood racking. About half was custom and half was kit racking. It turned out beautiful and all our friends can't believe the quality of the finished product. We worked with Diego during the construction process and he made it a priority to give us phone support where/when needed. We would purchase from Wine Cellar Innovations again, if the need arose.