Good design, good product. Wine rack carton arrived in good condition. Wasn't quite prepared for the "some assembly required" issue but was ok. Yes, used a nail gun. Trying to hammer nails by hand would have been an exercise in frustration. Couple of the pieces split when nailed due to grain in wood. Had to glue and clamp to repair. Rack works fine, pretty much what I expected.

Share review Share review Embed review This is my 3rd wine cellar designed by Wine Cellar Innovations, great quality and everything fits as designed. I have used other companies and issues always show up upon installation, Not with WCI! They make the process much easier than you have imagined, and provide multiple options in the design process. Enjoy your new cellar with WCI, Marc Van Ness Colorado Springs, Colorado

I purchased wine racks for a full room I purchased wine racks for a full room. The kits came timely and the instructions were reasonably written. The quality was very poor. Sections did not line up with each other and wood was cracked and knotty. I requested and received several replacements. Customer service was excellent. I would not purchase again.

Not a good experience at all Not a good experience at all. We purchased two wood wine racks hoping for the best but the quality was not at all what we expected. Nearly all the sticks were scratched, marked up or chipped and the finish felt cheap and homemade. The final straw came when we broke several pieces while trying to assemble the racks with a hammer and nails (who designs furniture that is held together like that?). By the time I'd put one piece of the assembly together the wood was so dented and chipped that I gave up and chucked the whole thing in frustration. They were the cheapest racks we could find on the internet but I guess I should have known I'd get what I paid for.

TERRIBLE customer service with no clue… TERRIBLE customer service with no clue on how to predict a date or follow through with the promised time line. I have a party that is being RUINED by broken promises from this company and shotty workmanship. I wish we had gone with a different company that was actually cheaper! SO SO SO disappointed. If you work with this company expect every predicted time line, even for the designing of your work, to take AT LEAST an extra 10 days, and don't expect them to return your calls like they say they will... My husband and I have done more of the work with the TWO pieces of 8 we planned to purchase than I think the company has for any of it!