High quality, good value product Really, really pleased with the wine racks we ordered. Assembly was fairly straightforward -- I would 100% recommend a nail gun, it should probably be 'required'. Packaging/delivery was fine, instructions were clear, and the measurements provided on the site were highly accurate to the finished product. Overall good quality and value. Glad we made the purchase. Would recommend.

Placed order for wine cellar door… Placed order for wine cellar door on/about 3/26/2021 and told that the order would take 6-8 weeks. I contacted them on 5/16/21 to find out when the door would be shipped. On 5/17/21, I was initially told July. When I asked why isn't it coming in May since I ordered in March I was then told the door would be ready in two weeks. Then I recieved another email stating the door wouldn't be ready until Mid June. I suspect the order was forgotten and instead of being honest, I am getting the run around. I am hoping the door arrives in June and is perfect, so my contractor can finish the work, this door has caused a 3 week delay to my basement renovation, so far. Customer Service leaves a lot to be desired.

The unfinished pine rack design is good… The unfinished pine rack design is good for a cellar closet - the two I ordered hold 96 bottles (both Burgundy and standard 750ML bottles) solidly as advertised. The bottle depths in the rack vary because of structural elements so it’s not a good uniform rack for public display. It's fine in the cellar, however. Overall, good buy and assembling the kits wasn’t an issue.

TERRIBLE customer service with no clue… TERRIBLE customer service with no clue on how to predict a date or follow through with the promised time line. I have a party that is being RUINED by broken promises from this company and shotty workmanship. I wish we had gone with a different company that was actually cheaper! SO SO SO disappointed. If you work with this company expect every predicted time line, even for the designing of your work, to take AT LEAST an extra 10 days, and don't expect them to return your calls like they say they will... My husband and I have done more of the work with the TWO pieces of 8 we planned to purchase than I think the company has for any of it!

Extremely disappointing. I ordered a wine rack back in November of 2021. I was told it wouldn't ship until January 20th, which I understand because of COVID and supply chain issues. A few days after I placed my order I received another email saying they only had 7 of the 10 units I had ordered. So I decided to just get the 7 they had. after hearing nothing, I reached out to them on January 21 to see where my order was. They said it had shipped and been delivered. I never received an email confirming a shipping date or time. I also never received the order ( I have video camera's on my house). They had no idea what happened to my shipment, said they'd send out another shipment and then a few days after that said they didn't have that item. So after waiting for 2 and a half months I got nothing. I was also never approached with options or alternatives. I simply got a refund so I can spend my money elsewhere. Such a disappointment!!