They were very helpful when I placed my… They were very helpful when I placed my order but when I called back 10 minutes later to cancel because I needed to check my dimensions and reorder later, they would not give me a credit nor send me an acknowledgement that I even called back. I had to dispute with my credit card company...

Share review Share review Embed review This is my 3rd wine cellar designed by Wine Cellar Innovations, great quality and everything fits as designed. I have used other companies and issues always show up upon installation, Not with WCI! They make the process much easier than you have imagined, and provide multiple options in the design process. Enjoy your new cellar with WCI, Marc Van Ness Colorado Springs, Colorado

Nice and sturdy wine rack We love our wine rack, but it was a little tricky to assemble. We ended up hiring our handyman since it was suggested to use a nail gun and we don't own one. Customer service is phenomenal. I got very quick replies to my questions before and after placing my order. I am impressed with the level of communication. I would recommend buying racks from Wine Cellar Innovations if you are OK with having to do the assembly yourself or hire it out. The end product is very nice and suits our needs perfectly.

The instructions are very poor The instructions are very poor. When the first two steps state pre- drilling and nail gun recommended it should be a sign. Lucky my husband has the tools and used wood glue, but I would still recommend placing where you don't have to worry about someone bumping into it.

Good design, good product. Wine rack carton arrived in good condition. Wasn't quite prepared for the "some assembly required" issue but was ok. Yes, used a nail gun. Trying to hammer nails by hand would have been an exercise in frustration. Couple of the pieces split when nailed due to grain in wood. Had to glue and clamp to repair. Rack works fine, pretty much what I expected.