Nice and sturdy wine rack We love our wine rack, but it was a little tricky to assemble. We ended up hiring our handyman since it was suggested to use a nail gun and we don't own one. Customer service is phenomenal. I got very quick replies to my questions before and after placing my order. I am impressed with the level of communication. I would recommend buying racks from Wine Cellar Innovations if you are OK with having to do the assembly yourself or hire it out. The end product is very nice and suits our needs perfectly.

I chose the redwood individual bottle… I chose the redwood individual bottle racks and love it. Once you carefully review the assembly instructions, it's easy to put it together [with a brad gun]. I did not choose the lacquer finish but ended up doing it myself later - wish I had ordered it finished. One section had missing parts but a phone call had them expressed to me the next day.

High quality, good value product Really, really pleased with the wine racks we ordered. Assembly was fairly straightforward -- I would 100% recommend a nail gun, it should probably be 'required'. Packaging/delivery was fine, instructions were clear, and the measurements provided on the site were highly accurate to the finished product. Overall good quality and value. Glad we made the purchase. Would recommend.

Extremely disappointing. I ordered a wine rack back in November of 2021. I was told it wouldn't ship until January 20th, which I understand because of COVID and supply chain issues. A few days after I placed my order I received another email saying they only had 7 of the 10 units I had ordered. So I decided to just get the 7 they had. after hearing nothing, I reached out to them on January 21 to see where my order was. They said it had shipped and been delivered. I never received an email confirming a shipping date or time. I also never received the order ( I have video camera's on my house). They had no idea what happened to my shipment, said they'd send out another shipment and then a few days after that said they didn't have that item. So after waiting for 2 and a half months I got nothing. I was also never approached with options or alternatives. I simply got a refund so I can spend my money elsewhere. Such a disappointment!!

Good design, good product. Wine rack carton arrived in good condition. Wasn't quite prepared for the "some assembly required" issue but was ok. Yes, used a nail gun. Trying to hammer nails by hand would have been an exercise in frustration. Couple of the pieces split when nailed due to grain in wood. Had to glue and clamp to repair. Rack works fine, pretty much what I expected.