Good design, good product. Wine rack carton arrived in good condition. Wasn't quite prepared for the "some assembly required" issue but was ok. Yes, used a nail gun. Trying to hammer nails by hand would have been an exercise in frustration. Couple of the pieces split when nailed due to grain in wood. Had to glue and clamp to repair. Rack works fine, pretty much what I expected.

Wine Cellar Design and Cooling Wine Cellar Innovations is no longer in business. I would love to help anyone that needs wine racking or cooling. I am a wine cellar design consultant with International Wine Accessories. We are the manufacturer of CellarPro cooling and can help with your wine racking needs. My number is 707-794-8000 ext 211. I would love the opportunity to earn your business. 

Placed order for wine cellar door… Placed order for wine cellar door on/about 3/26/2021 and told that the order would take 6-8 weeks. I contacted them on 5/16/21 to find out when the door would be shipped. On 5/17/21, I was initially told July. When I asked why isn't it coming in May since I ordered in March I was then told the door would be ready in two weeks. Then I recieved another email stating the door wouldn't be ready until Mid June. I suspect the order was forgotten and instead of being honest, I am getting the run around. I am hoping the door arrives in June and is perfect, so my contractor can finish the work, this door has caused a 3 week delay to my basement renovation, so far. Customer Service leaves a lot to be desired.

Horrible experience Horrible experience. We’ve been waiting for our cellar to be competed for nine months with poor customer service, attention to detail and project management. Do not sign a deal with them if you want your project done on 2021

Extremely disappointing. I ordered a wine rack back in November of 2021. I was told it wouldn't ship until January 20th, which I understand because of COVID and supply chain issues. A few days after I placed my order I received another email saying they only had 7 of the 10 units I had ordered. So I decided to just get the 7 they had. after hearing nothing, I reached out to them on January 21 to see where my order was. They said it had shipped and been delivered. I never received an email confirming a shipping date or time. I also never received the order ( I have video camera's on my house). They had no idea what happened to my shipment, said they'd send out another shipment and then a few days after that said they didn't have that item. So after waiting for 2 and a half months I got nothing. I was also never approached with options or alternatives. I simply got a refund so I can spend my money elsewhere. Such a disappointment!!