I recently received two wooden wine… I recently received two wooden wine racks. The installation instructions were among the worst I have ever seen. It took two of us two hours just to get the first one assembled. Once done, we realized that some of the key parts were different lengths so I can't stand it up. I can only lay it on its' side. I am returning the second unit as it is not worth the money.

Horrible experience Horrible experience. We’ve been waiting for our cellar to be competed for nine months with poor customer service, attention to detail and project management. Do not sign a deal with them if you want your project done on 2021

Extremely disappointing. I ordered a wine rack back in November of 2021. I was told it wouldn't ship until January 20th, which I understand because of COVID and supply chain issues. A few days after I placed my order I received another email saying they only had 7 of the 10 units I had ordered. So I decided to just get the 7 they had. after hearing nothing, I reached out to them on January 21 to see where my order was. They said it had shipped and been delivered. I never received an email confirming a shipping date or time. I also never received the order ( I have video camera's on my house). They had no idea what happened to my shipment, said they'd send out another shipment and then a few days after that said they didn't have that item. So after waiting for 2 and a half months I got nothing. I was also never approached with options or alternatives. I simply got a refund so I can spend my money elsewhere. Such a disappointment!!

Poor detail and customer service I ordered a cable wine system from Wine Cellar Innovations back in July. They can't follow their own designs. We ordered two columns of 6 acrylic shelves each, so we got 7, so we have to adjust all the cabling to remove one. We ordered two walls of wine cabling which were supposed to be 13 bottles wide each, they delivered only 12 each. The dimensions are supposed to be 4 inches apart for each bottle except they forgot about the slack which requires it to be 3.75 inches apart, so now these walls are 3 plus inches shorter than they were supposed to be and don't fit well in the custom space we built. Then they only included hooks for either the top or the bottom so I can't even hang these..... they delivered exactly half the hooks! Then try to get them to answer you.... I asked them in several emails as to when the additional hardware and column will arrive and they still haven't answered, only that the order has been placed. I spent close to $10k on this and I can't hang it or finish building it and it doesn't fit right.

The unfinished pine rack design is good… The unfinished pine rack design is good for a cellar closet - the two I ordered hold 96 bottles (both Burgundy and standard 750ML bottles) solidly as advertised. The bottle depths in the rack vary because of structural elements so it’s not a good uniform rack for public display. It's fine in the cellar, however. Overall, good buy and assembling the kits wasn’t an issue.