TERRIBLE customer service with no clue… TERRIBLE customer service with no clue on how to predict a date or follow through with the promised time line. I have a party that is being RUINED by broken promises from this company and shotty workmanship. I wish we had gone with a different company that was actually cheaper! SO SO SO disappointed. If you work with this company expect every predicted time line, even for the designing of your work, to take AT LEAST an extra 10 days, and don't expect them to return your calls like they say they will... My husband and I have done more of the work with the TWO pieces of 8 we planned to purchase than I think the company has for any of it!

Not a good experience at all Not a good experience at all. We purchased two wood wine racks hoping for the best but the quality was not at all what we expected. Nearly all the sticks were scratched, marked up or chipped and the finish felt cheap and homemade. The final straw came when we broke several pieces while trying to assemble the racks with a hammer and nails (who designs furniture that is held together like that?). By the time I'd put one piece of the assembly together the wood was so dented and chipped that I gave up and chucked the whole thing in frustration. They were the cheapest racks we could find on the internet but I guess I should have known I'd get what I paid for.

Wine Cellar Design and Cooling Wine Cellar Innovations is no longer in business. I would love to help anyone that needs wine racking or cooling. I am a wine cellar design consultant with International Wine Accessories. We are the manufacturer of CellarPro cooling and can help with your wine racking needs. My number is 707-794-8000 ext 211. I would love the opportunity to earn your business. 

They were very helpful when I placed my… They were very helpful when I placed my order but when I called back 10 minutes later to cancel because I needed to check my dimensions and reorder later, they would not give me a credit nor send me an acknowledgement that I even called back. I had to dispute with my credit card company...

Extremely disappointing. I ordered a wine rack back in November of 2021. I was told it wouldn't ship until January 20th, which I understand because of COVID and supply chain issues. A few days after I placed my order I received another email saying they only had 7 of the 10 units I had ordered. So I decided to just get the 7 they had. after hearing nothing, I reached out to them on January 21 to see where my order was. They said it had shipped and been delivered. I never received an email confirming a shipping date or time. I also never received the order ( I have video camera's on my house). They had no idea what happened to my shipment, said they'd send out another shipment and then a few days after that said they didn't have that item. So after waiting for 2 and a half months I got nothing. I was also never approached with options or alternatives. I simply got a refund so I can spend my money elsewhere. Such a disappointment!!