This is the second time I’ve used Pack… This is the second time I’ve used Pack Rat. I appreciated that whenever I called with a question, the customer service rep always had my information & was able to professionally give me an answer. The drivers have been fantastic about placing the pods where I needed them to make packing & unloading easy on the movers. However, I felt their storage fees were too high & had to find other storage options which saved me 2/3 what they wanted to charge. That being said, I would hire Pack Rat again.

Do not use this company Do not use this company. They have hidden fees, they don’t tell you about like diesel fee. Then when you try logging into your account you don’t have access because their site is always having technical issues. The pod that was delivered to me had rust and holes, the guy said sorry that’s all we had. The seal is hanging off, I took plenty of pictures. It’s hard to get someone on the line to assist you. I ask them to send me a new email with a breakdown with all fees and they say they send and no emails. Don’t do it. Read all reviews from all sources. My phone is 661 4548566. You can call me

Satisfaction Could not have been more satisfied, especially with the facility manager Anthony we dealt with as well as the driver Nelson. They were both extremely helpful, courteous, and accommodating. We had an issue with the first pod that was delivered and both Anthony and Nelson went above and beyond to correct the problem. Highly recommend 1 800 pack rat and would definitely use again if needed.

Stay away The company rescheduled the empty container pickup 3 different times and never told me. I called numerous times throughout the process to make sure the container was still going to get pickep up and was ensured each time that it was until it wasn't. I had to rescheduled other deliveries and projects because the container sat in my driveway for over a week empty. Worst customer service. No one seems to know anything except what's on their computer screen. They can't even call the drivers to see what the issue are. The drivers are lazy and seemed bothered that they actually have maintain a schedule. Worst experience ever. Spend the extra money and go with PODS. The container is still sitting in my driveway blocking everything as I type this. Absolutely horrible company.

From the very beginning from speaking… From the very beginning from speaking with Mrs. Carol Morehead and her help getting me situated for my move from Texas to Virginia has been a Godsend. This was easy and although we did have one hiccup I have nothing bad to say at all. I've got some personal family issues hindering some things pertaining to my move but 1800PackRat has been more than helpful and I'd use them again and refer to anyone. I am grateful for the savings also.