Room for improvement… There is so much to like about this company. Getting all of the details together for a cross-country move was made easy by the team at 1800PACKRAT. It was obvious they have done this many times before and their confidence gave me peace of mind. I received a price in an email that included all of the details. I also received a contract that I read and signed. But then I got charged $517.48 cents for something I do not remember agreeing to, nor was it included in the email with all of the prices. I called and they said is was a "fuel surcharge" that I agreed to. I said, "Ok, it does seem odd that this was not included in any price I was given, but if I agreed to it and don't recall, just show me where I agreed to it." Despite several attempts to find out where I agreed to the fuel surcharge, 1800PACKRAT has yet to show me where/when they ever told me about this. At worst, this is very dishonest. At best, they need to include this amount in the same quote/pricing as the rest of what people are expected to pay. Added 4-23-24. Yes, this will be the third time I have requested a breakdown of my bill AND a copy of the file where I agreed to pay the full surcharge. Order 2906058.

Customer service is appalling Customer service is appalling. One reviewer was upset about being on hold 20 minutes. I’ve been on hold for as long as 2 hours! Driver was supposed to deliver my pod yesterday. More than 24 hours later I still have no idea when it will be delivered. I’ve arranged helpers now for 2 days in a row and looks like will be another day. I am very disappointed

Use PODS out bottom fell out and ruined stuff Terrible terrible experience! The bottom fell out of the container and ruined our things, they offered nothing compared to the actual cost. Paid WAY more than when we used pods and their bottom didn’t fall out. Go with PODS and save time, money and your items to be safe. LDM-RET-2496362 and LDM-RET-2406234

Great experience Great experience. I was quoted a price by Relocation Manager Mimi Majors, that was correct throughout the move. Our move was from Central Florida to Southern California. The process exceeded my expectations and was a lot smoother than I expected from unit drop-off and pickup and to my final destination. I liked that the unit would be put in storage until we were ready, and we could access it with 24-48 hours' notice if we needed to remove anything. The move to our final destination was very smooth, and the drivers were friendly and courteous. I would definitely recommend this service for long distance move.

100% PLEASED and SATISFIED! From start to finish, Pack Rat was FIRST RATE. they delivered a pod to my residence, held 'til I was ready to move, and then transported my pod from California to Tennessee. I have been impressed with all personnel associated with pack rat. Absolutely EVERY phone conversation and experience with each driver was absolutely perfect. Prices were fair (even better after moving from CA to TN, LOL). I would recommend Pack Rat to everyone for your moving and storage requirements. They are THE BEST!