Customer service is appalling Customer service is appalling. One reviewer was upset about being on hold 20 minutes. I’ve been on hold for as long as 2 hours! Driver was supposed to deliver my pod yesterday. More than 24 hours later I still have no idea when it will be delivered. I’ve arranged helpers now for 2 days in a row and looks like will be another day. I am very disappointed

This is one of the few professional… This is one of the few professional companies that remain. They were constantly in communication about status, location, and timelines. I felt like they cared about my possessions being shipped across the country. The drop off and pick up were so smooth. I'd certainly use them again for a move.

This is the second time I’ve used Pack… This is the second time I’ve used Pack Rat. I appreciated that whenever I called with a question, the customer service rep always had my information & was able to professionally give me an answer. The drivers have been fantastic about placing the pods where I needed them to make packing & unloading easy on the movers. However, I felt their storage fees were too high & had to find other storage options which saved me 2/3 what they wanted to charge. That being said, I would hire Pack Rat again.

Satisfaction Could not have been more satisfied, especially with the facility manager Anthony we dealt with as well as the driver Nelson. They were both extremely helpful, courteous, and accommodating. We had an issue with the first pod that was delivered and both Anthony and Nelson went above and beyond to correct the problem. Highly recommend 1 800 pack rat and would definitely use again if needed.

Great Experience From the sales person to the drivers, the folks at Pack-Rat were the best. They made my interstate move both affordable and fairly stress free. I was especially impressed that they also work with Hire-a-Helper so I was able to find loaders and unloaders on both ends of the move with no problem. As a single woman, that saved me the trouble of looking for bonded, reliable helpers. Pack-Rat is a great company.