This is one of the few professional… This is one of the few professional companies that remain. They were constantly in communication about status, location, and timelines. I felt like they cared about my possessions being shipped across the country. The drop off and pick up were so smooth. I'd certainly use them again for a move.

Room for improvement… There is so much to like about this company. Getting all of the details together for a cross-country move was made easy by the team at 1800PACKRAT. It was obvious they have done this many times before and their confidence gave me peace of mind. I received a price in an email that included all of the details. I also received a contract that I read and signed. But then I got charged $517.48 cents for something I do not remember agreeing to, nor was it included in the email with all of the prices. I called and they said is was a "fuel surcharge" that I agreed to. I said, "Ok, it does seem odd that this was not included in any price I was given, but if I agreed to it and don't recall, just show me where I agreed to it." Despite several attempts to find out where I agreed to the fuel surcharge, 1800PACKRAT has yet to show me where/when they ever told me about this. At worst, this is very dishonest. At best, they need to include this amount in the same quote/pricing as the rest of what people are expected to pay. Added 4-23-24. Yes, this will be the third time I have requested a breakdown of my bill AND a copy of the file where I agreed to pay the full surcharge. Order 2906058.

100% PLEASED and SATISFIED! From start to finish, Pack Rat was FIRST RATE. they delivered a pod to my residence, held 'til I was ready to move, and then transported my pod from California to Tennessee. I have been impressed with all personnel associated with pack rat. Absolutely EVERY phone conversation and experience with each driver was absolutely perfect. Prices were fair (even better after moving from CA to TN, LOL). I would recommend Pack Rat to everyone for your moving and storage requirements. They are THE BEST!

Stay away The company rescheduled the empty container pickup 3 different times and never told me. I called numerous times throughout the process to make sure the container was still going to get pickep up and was ensured each time that it was until it wasn't. I had to rescheduled other deliveries and projects because the container sat in my driveway for over a week empty. Worst customer service. No one seems to know anything except what's on their computer screen. They can't even call the drivers to see what the issue are. The drivers are lazy and seemed bothered that they actually have maintain a schedule. Worst experience ever. Spend the extra money and go with PODS. The container is still sitting in my driveway blocking everything as I type this. Absolutely horrible company.

Great experience Great experience. I was quoted a price by Relocation Manager Mimi Majors, that was correct throughout the move. Our move was from Central Florida to Southern California. The process exceeded my expectations and was a lot smoother than I expected from unit drop-off and pickup and to my final destination. I liked that the unit would be put in storage until we were ready, and we could access it with 24-48 hours' notice if we needed to remove anything. The move to our final destination was very smooth, and the drivers were friendly and courteous. I would definitely recommend this service for long distance move.