Pack Rat really came through for our… Pack Rat really came through for our move from NY to Fla. When we realized we needed more than an 8 footer from another storage container company, Pack Rat had a 16 footer at the same price. They worked the timing schedule with us and allowed changes right up until delivery. All delivery and pick ups were on the dates promised. The dispatchers and drivers were easy to work with. I would definitely use them again.

Use PODS out bottom fell out and ruined stuff Terrible terrible experience! The bottom fell out of the container and ruined our things, they offered nothing compared to the actual cost. Paid WAY more than when we used pods and their bottom didn’t fall out. Go with PODS and save time, money and your items to be safe. LDM-RET-2496362 and LDM-RET-2406234

Keep an eye on these rats... We rented 2 pods from PackRat. They were to be picked up, stored, then redelivered to our new home once we purchased it. While the service was fine, this is the worst company I've dealt with when it comes to their bookkeeping abilities. Every time I spoke to someone, or received a bill, the amount due was wildly different from what I was quoted, and from the information on their online portal. When I would call, they'd always fix the errors I found, but calling them every few days was not helpful during the stress of a tri-state move. The entire job ended up costing $1200 more than the original quote. I received a "Past Due" letter from them today. I had been on automatic payments and paid in full upon final delivery of our pods last week. When I called, the representative confirmed that I have a $0 balance. This is just the most recent example that's fresh in my mind, but the whole experience has left me feeling taken advantage of by a highly disorganized company. If you're going to hire them, keep a close eye on the costs/indescrepencies, ask for everything in writing, and prepare to be on the phone with them A LOT while you try to protect your money during an already stressful time.

Satisfaction Could not have been more satisfied, especially with the facility manager Anthony we dealt with as well as the driver Nelson. They were both extremely helpful, courteous, and accommodating. We had an issue with the first pod that was delivered and both Anthony and Nelson went above and beyond to correct the problem. Highly recommend 1 800 pack rat and would definitely use again if needed.

Horrible Horrible. 0 stars. Completely unprofessional. Confirmed delivery of our pod on the phone yesterday and today they no-showed (meanwhile we reserved building elevators and hired movers for this time). We paid $50 extra for morning pod drop off as well as $50 for same day pick up - apparently neither of these services actually exist, they just took our money for literally nothing. We will be reporting the company for fraudulent practices. Moving is already a stressful experience and their incompetence has made it so much worse.