Pack Rat really came through for our… Pack Rat really came through for our move from NY to Fla. When we realized we needed more than an 8 footer from another storage container company, Pack Rat had a 16 footer at the same price. They worked the timing schedule with us and allowed changes right up until delivery. All delivery and pick ups were on the dates promised. The dispatchers and drivers were easy to work with. I would definitely use them again.

They missed the pick up date by two… They missed the pick up date by two days (so far), so our stuff still sits in the driveway of the house we just sold unlocked. Fortunately the new owners are ok with it, so far. We're still in the middle of this, so I can't wait to see if they meet their September 19th drop off date. 30 minute+ waits when calling into customer service No ability to call or email the local store Web information is helpful, but vague. The "chat" function is a quicker way to get to "we're contacting the local store", but they can't do anything. If you're ok with leaving your storage unit unlocked and being in the dark about when, what, where and long wait times for "customer service" that doesn't really give you any further detail, this is the place for you.

Terrible customer service #1. They did not place the storage unit where we asked. #2. My wife is physically mute due to voice box removal due to cancer. When I called to get the pack rat picked up, the customer service rep would not speak to me since My wifes name was only on the account. I tried to explain the situation, and the rep refused. Which...I do understand, but when I asked for a supervisor, She refused to let me speak to them. We even just asked basic questions and it was like pulling teeth to get her to answer. This is by far the worst online customer service I have ever had. I would not recommend pack rats to anyone!

Satisfaction Could not have been more satisfied, especially with the facility manager Anthony we dealt with as well as the driver Nelson. They were both extremely helpful, courteous, and accommodating. We had an issue with the first pod that was delivered and both Anthony and Nelson went above and beyond to correct the problem. Highly recommend 1 800 pack rat and would definitely use again if needed.

Rat Pack service department is horrible and doesn't do… Rat Pack service department doesn't do anything it says. Basically, we were supposed to be called ahead of time for delivery. They did not call and then left the container in the wrong spot. For pick up, there were supposed to call and they didn't and they came early and took off before we were finished moving furniture into the house, and they brought it back as we called as they were driving down the street with our furniture. The furniture was damaged when dropped back. To file a claim is so labor intensive, I didn't bother. They moved it again to a new location and I scheduled a pick up and they said I could pro-rate it, to coordinate pick and then after they picked up, charged a full month. Alesia on the phone was useless and promised to check into it and call me back in 24 hours. 4 days later I called and was told by another person after being on the phone for 25 minutes hold, they would issue the refund in 4 days and if I didn't get it, it meant the billing department did not approve. I asked to the billing department and was put back on hold and after 30 minutes I hung up. DON'T EVER USE PACK RAT.