Very polite and helpfull customer… Very polite and helpfull customer service, i sent in march 2022 2 pallets 900kg each and other two boxes arround 40kg each. . Best price on pallet, repeat customer service 10 stars help me with all documents for parcels

Company offers no refund for undersized packages Company quotes terms and conditions as to why they refuse to refund £80+ from a £200+ order where the items were measured correctly but the weight was less than declared. They would have charged me extra tax if the parcel was heavier so why not give the customer back their money to make it fair? No coupon for future use given, no refund. I'm pretty much going to look elsewhere for the rest of the items I was planning on sending home with another company that's not a thief. Lost a future customer and I hope this review will open up other people's eyes about the kind of business you run. 1/5 stars.

SUCH AN UNPROFESSIONAL SERVICE! STAY AWAY IF YOU VALUE YOUR PARCEL, MONEY AND TIME. unprofessional service. they never know when they will collect. Ive been told that all pick up and delivery confirmations are just estimates and been told the old ''terms and conditions'' BS! .they took payment , they emailed me the collection day but it never happened. they blame some third party company(in this case dhl) for their incompetence. STAY AWAY, THIS IS A ''ROMANIAN STYLE'' COURIER COMPANY AND SHOULD NOT BE TRUSTED IN ANY WAY. USE A DECENT SERVICE LIKE ROYAL MAIL OR DHL DIRECLY INSTEAD !SUCK A SHAME THIS COWBOYS ARE STILL ON THE MARKET...

Very bad experience Very bad experience. The last two deliveries sent was a Samsung tv 43” went missing and a PlayStation 4 and a Delonghi coffee machine was stolen from their original boxes. In Romania I’ve been to the police but in England I wrote to Small Court, which is a gov.uk site and made a complain . Paid £35 and they mediate the issue. I recommend to everyone who had a bad experience with Eastlines to do that.Don’t let them. They supposed to be responsible for they service and answer for they mistakes. eastline termeni si conditii Make a money claim online on gov.uk

I am using Eastlines for at least 5… I am using Eastlines for at least 5 years, sending all sort of dimensions of parcels in Romania. There was not a single occasion that the parcels have been damaged or opened or anything taken out. On every occasion I am doing my best to pack up correctly using carboard boxes, correct labels and describing as accurate as possible the content so I will carry on using themas the drivers are good fun, helpful and polite. Cristina in the office is an absolurte delight to speak to, I know I am in the best hands everytime she answers. Chapeau!