Misleading & bait and switch scheme My belongings were picked up June 14. I told the movers and wrote on the paperwork that my first delivery date was supposed to be June 20. I received a call from One Way on June 21 asking when my first possible delivery date was. I told her that I gave the movers the information as well as writing it on the paperwork I signed. She said she looked and didn't see anything showing a date. The paperwork from One Way is misleading because it says it will be delivered up to 20 days. I received my belongings 34 days later. I had called On Way multiple times and never got an update besides that they were still working on the route. My belongings sat in a warehouse for weeks and no one could give me an answer or some sort of delivery date range. My paperwork with the broker says that if the delivery takes over 30 days, the shipping company is responsible to pay compensation after the 30 days. When I got a call on the 32nd day, I asked about some sort of discount or information on a refund based on the contract I agreed to and signed. The person said that no, there was no discount or credit for being beyond 30 days. The movers did not follow what is stated in the agreement as far as bringing stuff to the location they need to and setting anything taken apart back together. the original people took apart and they never put it together. They just stacked everything in my living room without bringing to any rooms. Many boxes were damaged and a large TV completely smashed in. After I got my stuff, I tried calling One Way to get information about reimbursement after 30 days and information on getting insurance information for the damaged items. I have called 3 times during their posted open hours of operation and no one picked up. I have not been able to get a hold of them. I did receive an email a couple of days ago saying that they never guarantee any delivery timeframe and are not required to pay anything. So don't trust them or the paperwork you sign because they just have a bait and switch scheme.

TERRIBLE COMPANY. DON'T HIRE PURPLE HEART This company contracts out to terrible carriers who are unprofessional, negligent and even criminal. We had numerous delivery times given with no shows, damaged and missing items, and the movers were kicking and throwing boxes. Many boxes were left out in the rain, we have 1/2 a bed, a missing video game console, etc. We now have to go through insurance claims to sort it all out. Purple Heart takes your money and then pretends they'll guide the whole move but basically leave you hanging. They tried to make us sign an NDA in exchange for a small discount so not to write this review. AVOID!

Used this team a month ago... Used this team a month ago while moving a 14-foot large WALL PAINTINGS from Maryland to Colorado. At the start the Customer Service manager seemed to be slower in responding my calls but yet when she answered she gave me the whole details about how they work and I followed up and my job was perfectly carried out. Everything was carefully handled and am very happy with them.

DO NOT USE THIS MOVER OR LET YOUR MOVE BE SUBCONTRACTED TO ONE WAY> I contracted my move with Gateway Movers out of Florida. THEY sub-contracted without telling me, to One Way Van Lines. The movers arrived 3 hours late, but the truck was packed properly,(by midnight), or so I thought. The movers told me AFTER the truck was full that they needed to get to Maryland to OFFLOAD my things in their warehouse. When my things finally arrived at my destination, (10 days after my move), boxes were torn, 3 tables were broken, my clothing wardrobes were delivered UPSIDE DOWN and then heavy boxes were placed INSIDE and on top of my clothing. Hangers were broken, clothing arrived so wrinkled I had to have EVERYTHING rewashed and ironed. Boxes were missing, my hand truck was missing, most of my Waterford was broken, boxes were wet and falling apart and to top it all off, they broke my TV, (which was properly packed in a TV Flat screen box with extra bubble wrap and pillows).....the delivery movers went into my kitchen cabinets and STOLE a jar full of quarters, (for use at the Laundromat), and the jar had approximately $125.00 in it. When I called them up about the grievance, they told me to call the police. QUESTION: What are the police in South Carolina going to do about money stolen from me....by people who work for a company in Maryland? I was even handed things by the movers that had fallen out of the boxes during the offload! How do my things just fall out of a securely taped box? With boxes being ripped open, there is no doubt how this happened! Presently, I have called GATEWAY to see if they can offer any help with this situation, and they're not even answering the phone!!! I have called 3 days in a row and over 4 times!!! My husband and I are senior citizens! We put our trust in a company to move us. Gateway, who is the company that I hired, handed it off to One Way Van Lines. As I opened boxes and found irreplaceable things completely destroyed, I was devastated. How does one begin to replace antique ceramic and glassware once owned by my grandparents, and brought over SAFELY from Europe? They even managed to destroy a PAINTING! They broke the frame and tore it away from the frame. How does something like that happen??? Wish I could have included photos! DO NOT EVER....I repeat DO NOT EVER use this company. They handed off the job to someone else, which I did not expect or know about, and now they won't due me the courtesy of even just answering the phone! Being forewarned is being forearmed! Lynne and CJ...thanks a lot for nothing! GATEWAY...you are running a scam that will catch up to you someday. You acted as if you cared about this move. You only cared about that ALMIGHTY DOLLAR! UPDATE: As I had COVID, I was unable to unpack my Christmas decorations. When I DID unpack this year, all my Waterford and Lenox ornaments were GONE! I had over 40 expensive ornaments and when I opened that box of ornaments this year....only 4 were left. Now I know why it took 10 days to get from NY to SC. You were rifling through my belongings and taking what you wanted.

Terrible experience Terrible experience. Look elsewhere. Our shipment was held hostage and they could not give us a delivery date. We waited over 2 weeks after we were promised delivery. Daily phone calls still didn’t provide us with updates. Look for a local carrier that can promise specific dates. Price is not as good as promised. Buyer beware.