One way or no way! My husband and I had worked with two other moving companies prior to One way and One way seriously blew us away with their customer service, professionalism, flexibility, and timeliness. One way was super responsive via email and over the phone. They let us change our moving date with only a few days notice and worked with our schedule on a start time, considering it wasn't a normal "8am move." The team that helped us move was great - they were on time, moved quickly, and were careful with all our items. Everything was relocated to our new location in one piece - the team even reassembled all of the items with high craftsmanship. Without a doubt, I would use One way again for any future moves!

A retiree and I also used the company… A retiree and I also used the company to transfer my belongings from Maryland to Ohio in August 2018. The service was very good all-round. The team arrived on time and likewise did the job nicely. They were dedicated to their job. Everything worked out without problems. Delivery was done by the deadline day. My things were perfectly handled. If I need to relocate again, I believe, I will go with them.

Terrible experience Terrible experience. Look elsewhere. Our shipment was held hostage and they could not give us a delivery date. We waited over 2 weeks after we were promised delivery. Daily phone calls still didn’t provide us with updates. Look for a local carrier that can promise specific dates. Price is not as good as promised. Buyer beware.

Poor communication and unresponsive One Way Van Lines is unprofessional, unresponsive and will try to pile on extra charges. When loading my belongings into the truck at pick-up, the team did extra packaging (bubble wrap, etc) that they then charged me for. They did not ask me if I wanted to do that (even though I was present the whole time) and I assumed it was a part of the moving/packing estimate I'd negotiated with the company. When I was charged an extra $325, the company representatives refused to discuss any solution. I was told that it was my word against that of their employees and "there was nothing they could do". After multiple attempts to call and email the manager, I filed a claim with my credit card to refuse the charge. Only THEN did I get a prompt reply telling me that I couldn't file a claim for damages while I still owed them money. And yes, my belongings were damaged. Multiple boxes squished (even those clearly marked fragile) and two bookcases cracked/shelves broken. In addition, despite multiple requests for an estimated arrival, I received only 6 hours’ notice of delivery and had to leave work early. The truck traveled from Baltimore to Kansas City, leaving what most would assume is plenty of time to update me that the truck was on its way and to estimate an arrival day. Yet I received ZERO communication until the day of. Do not hire this company.

I was moving for the first time and … I was moving for the first time and looked at many different moving companies but decided to move with One Way Van Lines. I am very thankful that their sales representative, Zeke, explained all the details to me and the movers were quick and professional. The job was just like the estimate and I did not pay any extra fees. The movers were 20 minutes late but I was notified 30 minutes before that they would be late. When the movers came they really took care of my stuff and I had no worries. It was a great moving experience and I would recommend this company!