One way van lines One way van lines I would give it zero if i could. DO NOT USE A BROKER! I am telling you, the fees start to pile on, they use that 21 day delivery clause to hold your stuff, move it from one truck to another truck then take it to Maryland then do another transload and MAYBE you get your stuff when you want it. the ESTIMATE was $2400....to date and i still do not have my stuff, they have charged be almost $4000 and expect another $1400 in cash upon delivery. SAVE YOURSELF from this place. rent a u-haul, hire a helper to load it and unload and drive yourself if you are moving out of state. this BROKER nonsense, especially ONE WAY VAN LINES, is AWFUL. ABSOLUTELY AWFUL. They will HOLD YOUR STUFF the full 21 days and charge they will definitely over charge you. DO NOT USE A BROKER WHEN YOU MOVE!!! ESPECIALLY THIS ONE

Used this team a month ago... Used this team a month ago while moving a 14-foot large WALL PAINTINGS from Maryland to Colorado. At the start the Customer Service manager seemed to be slower in responding my calls but yet when she answered she gave me the whole details about how they work and I followed up and my job was perfectly carried out. Everything was carefully handled and am very happy with them.

Worst moving company EVER!! Worst moving company EVER!!! It seems that they go by several different names but when we used them they were called Landmark Movers. They never told me that they were supposedly a "brokerage" company who outsource the actual move. They outsourced with One-way Van lines. They told me that our furniture would be delivered between the 1st and 2nd of August so they would pickup on the 27th of July. They picked up on the 27th and used extra materials that were not asked for so they tried to charge an extra $75 just for wrapping the couches which I never asked them to do. The guy packed the truck with the exact items on the truck and said that the cubic feet was over and he called dispatch and they said that it would be an extra $400 which I told them I didn't want to pay because I was told that the items on the list was covered under the price that we agreed to. I told them to take my stuff off of the truck and Deena Chavis who works in billing got really nasty with me and said that she will tell the drivers to leave with my stuff unless I pay. I went back and forth with her and then the price went from $400 to $118 then when she talked to my husband she said it will just be $80 now at pickup and $80 upon delivery which that equals $160 which she said the total would be $190 so in the end they just want to get as much extra money out of you as they can. Don't give them a dime.

Horrible experience Horrible experience Gateway Express is a scam brokerage firm - with great salesmen and no quality. Jared and CJ are liars who will tell you anything to get you to sign - including sob stories about being Vets. They are a disgrace and not to be trusted. Gateway Express subcontracted our move out to two other companies - One Way Movers and Diamond Movers. Both of these companies were equally as horrible. We paid a lot of money and were told our furniture would arrive in 5 days. It took 3 weeks and several items were damaged and missing. One Way packed us in NJ and unloaded our stuff to a warehouse in Baltimore MD for two weeks. From there, our items were loaded onto a Diamond Movers truck that could barely run and indeed broke down on the way to FL causing more delays. When they finally arrived, the crew apologized but said 'this always happens and we have to deal with irate customers!' They refused to take anything off the truck until final payment - in cash - was received because they knew from experience what would happen. Once we realized how much was missing and damaged - we were told to contact the insurance company. Jared 'sold' me the insurance - guaranteeing me his company was so careful - I would never need to use it. I put in a claim for almost $2000 of damaged and missing items - they offered me $120! Several calls to Gateway Express, One Way Movers, Diamond movers and the insurance company (CSI)have all gone unanswered. I am currently working with an attorney to recoup some of my losses. Stay away from this company! i wish I would have done more research before I signed with them! Don't make the same mistake we did!

DO NOT HIRE THIS INCOMPETENT COMPANY!!!!!!!! Do not trust anything they tell you or that is in writing (contract). Our entire experience has been very negative. As a first time consumer for hiring a moving company, I feel as though I was taken advantage of. They under estimated my cubic feet by almost 1/3, causing an increase of $1500.00. The damage that our belongings have suffered are unacceptable and non-repairable. The waiting time to receive your belongings is absolutely ridiculous! They don't tell you that they start counting days (business days) from the first day you are available to have your things delivered. In the contract, there is a guarantee for delivery of less that 500 mile, delivery will be within 10 days. Average is 0-6 days for delivery within 500 mile. We moved approximately 370 miles, had belongings picked up on Sept 6., our first day available for delivery was Sept. 18. We finally received our belongings on Oct. 17. That's 6 weeks after pick up and 4 weeks after our first available delivery date. Keep in mind that everyday that you live without your belongings, it costs you extra money because you either have to buy kitchen ware to cook or eat out everyday. What furniture do you use? Eat, sit and sleep....on the FLOOR of your new home! If you ship your clothing, you've got only the clothes that you carried with you in your suitcase, unless you buy more. We moved to our new home and needed to repair a couple things that would have taken minutes, doing it by ourselves. Since the company held my husband's tools hostage, we had to hire people to do the repairs (costing approx. $4500.00). Please do not hire this company unless you don't mind giving your hard earned money away to a company that is only concerned with lining their pockets with it. Side note: Two of the five men that picked up/delivered our belongings expressed their dislike of the company because "they (the company)don't care about their customers".