One way van lines One way van lines I would give it zero if i could. DO NOT USE A BROKER! I am telling you, the fees start to pile on, they use that 21 day delivery clause to hold your stuff, move it from one truck to another truck then take it to Maryland then do another transload and MAYBE you get your stuff when you want it. the ESTIMATE was $2400....to date and i still do not have my stuff, they have charged be almost $4000 and expect another $1400 in cash upon delivery. SAVE YOURSELF from this place. rent a u-haul, hire a helper to load it and unload and drive yourself if you are moving out of state. this BROKER nonsense, especially ONE WAY VAN LINES, is AWFUL. ABSOLUTELY AWFUL. They will HOLD YOUR STUFF the full 21 days and charge they will definitely over charge you. DO NOT USE A BROKER WHEN YOU MOVE!!! ESPECIALLY THIS ONE

Used this team a month ago... Used this team a month ago while moving a 14-foot large WALL PAINTINGS from Maryland to Colorado. At the start the Customer Service manager seemed to be slower in responding my calls but yet when she answered she gave me the whole details about how they work and I followed up and my job was perfectly carried out. Everything was carefully handled and am very happy with them.

A retiree and I also used the company… A retiree and I also used the company to transfer my belongings from Maryland to Ohio in August 2018. The service was very good all-round. The team arrived on time and likewise did the job nicely. They were dedicated to their job. Everything worked out without problems. Delivery was done by the deadline day. My things were perfectly handled. If I need to relocate again, I believe, I will go with them.

Poor communication and unresponsive One Way Van Lines is unprofessional, unresponsive and will try to pile on extra charges. When loading my belongings into the truck at pick-up, the team did extra packaging (bubble wrap, etc) that they then charged me for. They did not ask me if I wanted to do that (even though I was present the whole time) and I assumed it was a part of the moving/packing estimate I'd negotiated with the company. When I was charged an extra $325, the company representatives refused to discuss any solution. I was told that it was my word against that of their employees and "there was nothing they could do". After multiple attempts to call and email the manager, I filed a claim with my credit card to refuse the charge. Only THEN did I get a prompt reply telling me that I couldn't file a claim for damages while I still owed them money. And yes, my belongings were damaged. Multiple boxes squished (even those clearly marked fragile) and two bookcases cracked/shelves broken. In addition, despite multiple requests for an estimated arrival, I received only 6 hours’ notice of delivery and had to leave work early. The truck traveled from Baltimore to Kansas City, leaving what most would assume is plenty of time to update me that the truck was on its way and to estimate an arrival day. Yet I received ZERO communication until the day of. Do not hire this company.

Worst move in my life full of moves This company provided my wife and I with the worst move in my life. We travel a lot, so we are not new at this (with experience, besides the US, in Spain, France, Brazil, Italy...). I would recommend to avoid this company, or at least not trust in anything they say and double check everything, little of what they say is true. They started by promising a move on Saturday, but movers never showed up. When I called they said it was a mistake, so I rescheduled for Tuesday. I canceled my work appointments to be available at 1pm (in our building you needed to be out by 5pm). They arrived at 4.30pm. Throughout the long wait, I of course contacted them and they kept saying "they will be there in 20 min". Of course, that was a lie. The drivers were very nice (they had little information from the "management" of what was going on), we managed to do everything before 9pm. To my surprise, we received a text the next day "we forgot to charge 100 dollars for boxes", boxes that of course we never received. When I called to clarify that, they said to me "you need to prove that you did not receive the boxes, so I think this conversation is going nowhere". So the burden of proof is on you after you contract, we were fortunate they did not decide to charge 500 dollar. I was not very confident from the beginning because any other company I called to was not available for short notice and they were. Now I know there was a reason for that. I recommend you plan your move with some time to avoid this company.