DO NOT HIRE THIS INCOMPETENT COMPANY!!!!!!!! Do not trust anything they tell you or that is in writing (contract). Our entire experience has been very negative. As a first time consumer for hiring a moving company, I feel as though I was taken advantage of. They under estimated my cubic feet by almost 1/3, causing an increase of $1500.00. The damage that our belongings have suffered are unacceptable and non-repairable. The waiting time to receive your belongings is absolutely ridiculous! They don't tell you that they start counting days (business days) from the first day you are available to have your things delivered. In the contract, there is a guarantee for delivery of less that 500 mile, delivery will be within 10 days. Average is 0-6 days for delivery within 500 mile. We moved approximately 370 miles, had belongings picked up on Sept 6., our first day available for delivery was Sept. 18. We finally received our belongings on Oct. 17. That's 6 weeks after pick up and 4 weeks after our first available delivery date. Keep in mind that everyday that you live without your belongings, it costs you extra money because you either have to buy kitchen ware to cook or eat out everyday. What furniture do you use? Eat, sit and sleep....on the FLOOR of your new home! If you ship your clothing, you've got only the clothes that you carried with you in your suitcase, unless you buy more. We moved to our new home and needed to repair a couple things that would have taken minutes, doing it by ourselves. Since the company held my husband's tools hostage, we had to hire people to do the repairs (costing approx. $4500.00). Please do not hire this company unless you don't mind giving your hard earned money away to a company that is only concerned with lining their pockets with it. Side note: Two of the five men that picked up/delivered our belongings expressed their dislike of the company because "they (the company)don't care about their customers".

Horrible experience Horrible experience Gateway Express is a scam brokerage firm - with great salesmen and no quality. Jared and CJ are liars who will tell you anything to get you to sign - including sob stories about being Vets. They are a disgrace and not to be trusted. Gateway Express subcontracted our move out to two other companies - One Way Movers and Diamond Movers. Both of these companies were equally as horrible. We paid a lot of money and were told our furniture would arrive in 5 days. It took 3 weeks and several items were damaged and missing. One Way packed us in NJ and unloaded our stuff to a warehouse in Baltimore MD for two weeks. From there, our items were loaded onto a Diamond Movers truck that could barely run and indeed broke down on the way to FL causing more delays. When they finally arrived, the crew apologized but said 'this always happens and we have to deal with irate customers!' They refused to take anything off the truck until final payment - in cash - was received because they knew from experience what would happen. Once we realized how much was missing and damaged - we were told to contact the insurance company. Jared 'sold' me the insurance - guaranteeing me his company was so careful - I would never need to use it. I put in a claim for almost $2000 of damaged and missing items - they offered me $120! Several calls to Gateway Express, One Way Movers, Diamond movers and the insurance company (CSI)have all gone unanswered. I am currently working with an attorney to recoup some of my losses. Stay away from this company! i wish I would have done more research before I signed with them! Don't make the same mistake we did!

DO NOT USE THIS MOVER OR LET YOUR MOVE BE SUBCONTRACTED TO ONE WAY> I contracted my move with Gateway Movers out of Florida. THEY sub-contracted without telling me, to One Way Van Lines. The movers arrived 3 hours late, but the truck was packed properly,(by midnight), or so I thought. The movers told me AFTER the truck was full that they needed to get to Maryland to OFFLOAD my things in their warehouse. When my things finally arrived at my destination, (10 days after my move), boxes were torn, 3 tables were broken, my clothing wardrobes were delivered UPSIDE DOWN and then heavy boxes were placed INSIDE and on top of my clothing. Hangers were broken, clothing arrived so wrinkled I had to have EVERYTHING rewashed and ironed. Boxes were missing, my hand truck was missing, most of my Waterford was broken, boxes were wet and falling apart and to top it all off, they broke my TV, (which was properly packed in a TV Flat screen box with extra bubble wrap and pillows).....the delivery movers went into my kitchen cabinets and STOLE a jar full of quarters, (for use at the Laundromat), and the jar had approximately $125.00 in it. When I called them up about the grievance, they told me to call the police. QUESTION: What are the police in South Carolina going to do about money stolen from me....by people who work for a company in Maryland? I was even handed things by the movers that had fallen out of the boxes during the offload! How do my things just fall out of a securely taped box? With boxes being ripped open, there is no doubt how this happened! Presently, I have called GATEWAY to see if they can offer any help with this situation, and they're not even answering the phone!!! I have called 3 days in a row and over 4 times!!! My husband and I are senior citizens! We put our trust in a company to move us. Gateway, who is the company that I hired, handed it off to One Way Van Lines. As I opened boxes and found irreplaceable things completely destroyed, I was devastated. How does one begin to replace antique ceramic and glassware once owned by my grandparents, and brought over SAFELY from Europe? They even managed to destroy a PAINTING! They broke the frame and tore it away from the frame. How does something like that happen??? Wish I could have included photos! DO NOT EVER....I repeat DO NOT EVER use this company. They handed off the job to someone else, which I did not expect or know about, and now they won't due me the courtesy of even just answering the phone! Being forewarned is being forearmed! Lynne and CJ...thanks a lot for nothing! GATEWAY...you are running a scam that will catch up to you someday. You acted as if you cared about this move. You only cared about that ALMIGHTY DOLLAR! UPDATE: As I had COVID, I was unable to unpack my Christmas decorations. When I DID unpack this year, all my Waterford and Lenox ornaments were GONE! I had over 40 expensive ornaments and when I opened that box of ornaments this year....only 4 were left. Now I know why it took 10 days to get from NY to SC. You were rifling through my belongings and taking what you wanted.

GREAT EXPERIENCE GREAT EXPERIENCE - MADE MOVING EASY! These movers were on time, fast and accurate. Guys packed all my furniture very nice and professional - (this is was included in my estimate). Their cheerful attitudes and work ethic was amazing! I couldn't have asked for a better team, or a better experience. I would absolutely recommend One way van lines to anyone looking for a quality moving team! Thank you for making a stressful situation so easy!

Poor communication and unresponsive One Way Van Lines is unprofessional, unresponsive and will try to pile on extra charges. When loading my belongings into the truck at pick-up, the team did extra packaging (bubble wrap, etc) that they then charged me for. They did not ask me if I wanted to do that (even though I was present the whole time) and I assumed it was a part of the moving/packing estimate I'd negotiated with the company. When I was charged an extra $325, the company representatives refused to discuss any solution. I was told that it was my word against that of their employees and "there was nothing they could do". After multiple attempts to call and email the manager, I filed a claim with my credit card to refuse the charge. Only THEN did I get a prompt reply telling me that I couldn't file a claim for damages while I still owed them money. And yes, my belongings were damaged. Multiple boxes squished (even those clearly marked fragile) and two bookcases cracked/shelves broken. In addition, despite multiple requests for an estimated arrival, I received only 6 hours’ notice of delivery and had to leave work early. The truck traveled from Baltimore to Kansas City, leaving what most would assume is plenty of time to update me that the truck was on its way and to estimate an arrival day. Yet I received ZERO communication until the day of. Do not hire this company.