Great Moving experience and Customer Support! One Way is the second company that offered moving services to our family.I would like to note, that it was much more better exprecience then at the first time.Firstly, excellent customer support represantative explained me all options that i can use,and made that very clearly.Movers were at time,they contact me 30 mins before.All our goods were packed fast and securely,transportation process is great too,i think the main think that all objects were packed right into the truck.Final amount was little bit more then estimate,but i was ready to pay it for such services.Thank you Guys!!!

Used this team a month ago... Used this team a month ago while moving a 14-foot large WALL PAINTINGS from Maryland to Colorado. At the start the Customer Service manager seemed to be slower in responding my calls but yet when she answered she gave me the whole details about how they work and I followed up and my job was perfectly carried out. Everything was carefully handled and am very happy with them.

One way van lines One way van lines I would give it zero if i could. DO NOT USE A BROKER! I am telling you, the fees start to pile on, they use that 21 day delivery clause to hold your stuff, move it from one truck to another truck then take it to Maryland then do another transload and MAYBE you get your stuff when you want it. the ESTIMATE was $2400....to date and i still do not have my stuff, they have charged be almost $4000 and expect another $1400 in cash upon delivery. SAVE YOURSELF from this place. rent a u-haul, hire a helper to load it and unload and drive yourself if you are moving out of state. this BROKER nonsense, especially ONE WAY VAN LINES, is AWFUL. ABSOLUTELY AWFUL. They will HOLD YOUR STUFF the full 21 days and charge they will definitely over charge you. DO NOT USE A BROKER WHEN YOU MOVE!!! ESPECIALLY THIS ONE

Poor communication and unresponsive One Way Van Lines is unprofessional, unresponsive and will try to pile on extra charges. When loading my belongings into the truck at pick-up, the team did extra packaging (bubble wrap, etc) that they then charged me for. They did not ask me if I wanted to do that (even though I was present the whole time) and I assumed it was a part of the moving/packing estimate I'd negotiated with the company. When I was charged an extra $325, the company representatives refused to discuss any solution. I was told that it was my word against that of their employees and "there was nothing they could do". After multiple attempts to call and email the manager, I filed a claim with my credit card to refuse the charge. Only THEN did I get a prompt reply telling me that I couldn't file a claim for damages while I still owed them money. And yes, my belongings were damaged. Multiple boxes squished (even those clearly marked fragile) and two bookcases cracked/shelves broken. In addition, despite multiple requests for an estimated arrival, I received only 6 hours’ notice of delivery and had to leave work early. The truck traveled from Baltimore to Kansas City, leaving what most would assume is plenty of time to update me that the truck was on its way and to estimate an arrival day. Yet I received ZERO communication until the day of. Do not hire this company.

One way or no way! My husband and I had worked with two other moving companies prior to One way and One way seriously blew us away with their customer service, professionalism, flexibility, and timeliness. One way was super responsive via email and over the phone. They let us change our moving date with only a few days notice and worked with our schedule on a start time, considering it wasn't a normal "8am move." The team that helped us move was great - they were on time, moved quickly, and were careful with all our items. Everything was relocated to our new location in one piece - the team even reassembled all of the items with high craftsmanship. Without a doubt, I would use One way again for any future moves!