Terrible experience Terrible experience. Look elsewhere. Our shipment was held hostage and they could not give us a delivery date. We waited over 2 weeks after we were promised delivery. Daily phone calls still didn’t provide us with updates. Look for a local carrier that can promise specific dates. Price is not as good as promised. Buyer beware.

DO NOT USE THIS MOVER OR LET YOUR MOVE BE SUBCONTRACTED TO ONE WAY> I contracted my move with Gateway Movers out of Florida. THEY sub-contracted without telling me, to One Way Van Lines. The movers arrived 3 hours late, but the truck was packed properly,(by midnight), or so I thought. The movers told me AFTER the truck was full that they needed to get to Maryland to OFFLOAD my things in their warehouse. When my things finally arrived at my destination, (10 days after my move), boxes were torn, 3 tables were broken, my clothing wardrobes were delivered UPSIDE DOWN and then heavy boxes were placed INSIDE and on top of my clothing. Hangers were broken, clothing arrived so wrinkled I had to have EVERYTHING rewashed and ironed. Boxes were missing, my hand truck was missing, most of my Waterford was broken, boxes were wet and falling apart and to top it all off, they broke my TV, (which was properly packed in a TV Flat screen box with extra bubble wrap and pillows).....the delivery movers went into my kitchen cabinets and STOLE a jar full of quarters, (for use at the Laundromat), and the jar had approximately $125.00 in it. When I called them up about the grievance, they told me to call the police. QUESTION: What are the police in South Carolina going to do about money stolen from me....by people who work for a company in Maryland? I was even handed things by the movers that had fallen out of the boxes during the offload! How do my things just fall out of a securely taped box? With boxes being ripped open, there is no doubt how this happened! Presently, I have called GATEWAY to see if they can offer any help with this situation, and they're not even answering the phone!!! I have called 3 days in a row and over 4 times!!! My husband and I are senior citizens! We put our trust in a company to move us. Gateway, who is the company that I hired, handed it off to One Way Van Lines. As I opened boxes and found irreplaceable things completely destroyed, I was devastated. How does one begin to replace antique ceramic and glassware once owned by my grandparents, and brought over SAFELY from Europe? They even managed to destroy a PAINTING! They broke the frame and tore it away from the frame. How does something like that happen??? Wish I could have included photos! DO NOT EVER....I repeat DO NOT EVER use this company. They handed off the job to someone else, which I did not expect or know about, and now they won't due me the courtesy of even just answering the phone! Being forewarned is being forearmed! Lynne and CJ...thanks a lot for nothing! GATEWAY...you are running a scam that will catch up to you someday. You acted as if you cared about this move. You only cared about that ALMIGHTY DOLLAR! UPDATE: As I had COVID, I was unable to unpack my Christmas decorations. When I DID unpack this year, all my Waterford and Lenox ornaments were GONE! I had over 40 expensive ornaments and when I opened that box of ornaments this year....only 4 were left. Now I know why it took 10 days to get from NY to SC. You were rifling through my belongings and taking what you wanted.

Used this team a month ago... Used this team a month ago while moving a 14-foot large WALL PAINTINGS from Maryland to Colorado. At the start the Customer Service manager seemed to be slower in responding my calls but yet when she answered she gave me the whole details about how they work and I followed up and my job was perfectly carried out. Everything was carefully handled and am very happy with them.

I recently used One Way Van Lines for … I recently used One Way Van Lines for my local move from Baltimore to Philly and was very happy with the way they handled my furniture. From the time of scheduling until everything was unloaded into my new apartment, they were professional, quick and had all necessary tools needed to take apart the beds and stuff. They were also very affordable comparing to other professional movers! They showed up within scheduled time window and the driver was in contact with me throughout the move! Everything was professionally wrapped and nothing was broken, scratched, or damaged. Thank you One Way Van Lines for help me me move. I will definitely recommend and use you guys again!

Dont be fooled by the good overall… Dont be fooled by the good overall review, READ before you book them My experience with purple heart have been really bad for the following reasons: - They are not actually a moving company as they advertise, they are brokers, I could have booked with the US movers "which is the company that moved my stuff" directly and saved money. - They will give you many false info before you book, once you book and pay, they know you cant cancel as you will lose money and it is too late to find a different company, they lied to me many times, and were rude about it - When I booked, I was promised that they will confirm the pick up date a week before, they confirmed 24 hours before. - they promised that my stuff will be delivered within 2-5 days window. my stuff were delivered 17 days late. I moved to a new city 6 hours driving from the original one not only they lied about it, they were very rude that it is in the contract that they can be up to 30 business day late. - they estimate your cost depending on what you provide them, they calculate higher space for the boxes, etc to be on the safe side and they tell you that when we put the boxes in the truck we recalculate, that was a lie, they did not. I would avoid them at all cost.