I was moving for the first time and … I was moving for the first time and looked at many different moving companies but decided to move with One Way Van Lines. I am very thankful that their sales representative, Zeke, explained all the details to me and the movers were quick and professional. The job was just like the estimate and I did not pay any extra fees. The movers were 20 minutes late but I was notified 30 minutes before that they would be late. When the movers came they really took care of my stuff and I had no worries. It was a great moving experience and I would recommend this company!

A retiree and I also used the company… A retiree and I also used the company to transfer my belongings from Maryland to Ohio in August 2018. The service was very good all-round. The team arrived on time and likewise did the job nicely. They were dedicated to their job. Everything worked out without problems. Delivery was done by the deadline day. My things were perfectly handled. If I need to relocate again, I believe, I will go with them.

Used this team a month ago... Used this team a month ago while moving a 14-foot large WALL PAINTINGS from Maryland to Colorado. At the start the Customer Service manager seemed to be slower in responding my calls but yet when she answered she gave me the whole details about how they work and I followed up and my job was perfectly carried out. Everything was carefully handled and am very happy with them.

Horrible experience Horrible experience Gateway Express is a scam brokerage firm - with great salesmen and no quality. Jared and CJ are liars who will tell you anything to get you to sign - including sob stories about being Vets. They are a disgrace and not to be trusted. Gateway Express subcontracted our move out to two other companies - One Way Movers and Diamond Movers. Both of these companies were equally as horrible. We paid a lot of money and were told our furniture would arrive in 5 days. It took 3 weeks and several items were damaged and missing. One Way packed us in NJ and unloaded our stuff to a warehouse in Baltimore MD for two weeks. From there, our items were loaded onto a Diamond Movers truck that could barely run and indeed broke down on the way to FL causing more delays. When they finally arrived, the crew apologized but said 'this always happens and we have to deal with irate customers!' They refused to take anything off the truck until final payment - in cash - was received because they knew from experience what would happen. Once we realized how much was missing and damaged - we were told to contact the insurance company. Jared 'sold' me the insurance - guaranteeing me his company was so careful - I would never need to use it. I put in a claim for almost $2000 of damaged and missing items - they offered me $120! Several calls to Gateway Express, One Way Movers, Diamond movers and the insurance company (CSI)have all gone unanswered. I am currently working with an attorney to recoup some of my losses. Stay away from this company! i wish I would have done more research before I signed with them! Don't make the same mistake we did!

Worst move in my life full of moves This company provided my wife and I with the worst move in my life. We travel a lot, so we are not new at this (with experience, besides the US, in Spain, France, Brazil, Italy...). I would recommend to avoid this company, or at least not trust in anything they say and double check everything, little of what they say is true. They started by promising a move on Saturday, but movers never showed up. When I called they said it was a mistake, so I rescheduled for Tuesday. I canceled my work appointments to be available at 1pm (in our building you needed to be out by 5pm). They arrived at 4.30pm. Throughout the long wait, I of course contacted them and they kept saying "they will be there in 20 min". Of course, that was a lie. The drivers were very nice (they had little information from the "management" of what was going on), we managed to do everything before 9pm. To my surprise, we received a text the next day "we forgot to charge 100 dollars for boxes", boxes that of course we never received. When I called to clarify that, they said to me "you need to prove that you did not receive the boxes, so I think this conversation is going nowhere". So the burden of proof is on you after you contract, we were fortunate they did not decide to charge 500 dollar. I was not very confident from the beginning because any other company I called to was not available for short notice and they were. Now I know there was a reason for that. I recommend you plan your move with some time to avoid this company.