This company scammed us and took our… This company scammed us and took our money. Then then sent there people and pretended to be another company we had hired and tried to steal our money. The worst company to hire. This company is very unprofessional as well. Please use another company.

I hired Moving direct van lines because… I hired Moving direct van lines because my best friend had hired them before and he highly recommended them. They were absolutely amazing with my move as well. The quote they gave me was unbeatable and the men were all so well prepared. They were so efficient and always wrapping and loading with great care. My entire house was packed and loaded in just 4 hours. When I received the delivery, everything was in fantastic condition. I'm recommending them very highly.

I was extremely dissatisfied with the contractors that the Moving Direct Van Lines brokerage company worked with I was extremely dissatisfied with the All Saints contractors that this brokerage company worked with for the following reasons: 1. I received a reasonable quote on the phone after giving a detailed list of inventory to be moved twice. Moving Direct indicated that there was no need to visit the premises for a more accurate quote. However on the day of the move, the contractors indicated I would need to pay over $900.00 more because there was more furniture - quite a shock as I provided measurements. 2. On the date of the move, the payments expected from the contractor on that day along with the payment types were never discussed and quite unexpected. One of the movers as well was extremely unprofessional when I contracted Moving Van Direct Lines about processing the payments. 3. The actual date to move my furniture to the final destination took way longer than expected (over 1week) and I had to continually follow up with Moving Van Direct for an update which was poor. 4. On the date of the move to the final destination, the contracted moving company at that time that they were not able to load from the truck to my door and if they were to find another way it would cost an additional $900.00 + cash which I was not prepared to pay as I was not aware of this. In addition, the contractors only accepted USPS Money Orders or Zelle which was never communicated before. So I had to rent a U-Haul truck and have them load into that truck on a side street, drive to my location and offload the furniture there. This was highly inconvenient as I was unaware how to assemble the furniture they de-assembled that was never de-assembled after purchasing from furniture store years before. In my experience, the communication between the brokerage company and contractors was highly lacking, making for a very disappointing experience. 5. I asked for my complaint to be passed on to the owner of the company who never responded. 6. One piece of furniture was lost and not returned. In repeated calls, I found out that that even though they claim the item was not found, they did not have a complete description noted on the specifics of that item even though I had submitted that before. I submitted a claim but never hear back about the status of that claim. I continue to follow up with the company about the lost filing cabinet which I am hoping they will locate. 7. The only positive experience I had is with the person I initially contacted to schedule the move at the Moving Direct Van Lines - who seemed to be very professional. However, with all the negative experiences that I have had with this move, it over shadows the positive.

Im still waiting for my furniture to be… Im still waiting for my furniture to be delivered from PA to NY. Very misleading. Was told everything would be delivered within 1-3 days. Lady on phone, which is not the actual company that moves you, is now telling me she told me 1-3 business days. She did not tell me this. Ontrack movers who are actually moving my things, told me 1-7 days. Im sitting in New york with no furniture. Movers then jack up the price when they get there, not what i was quoted, wanted to charge me an additional 1700 dollars. will not ever use this company again. either of them. Very misleading. Do not deal with Marie at Moving direct she is a liar! I also find it very funny that the movers themselves only accept cash or money order, something tells me they are working off the books. IRS might want to check into this. The movers name is On Track moving based out of New Jersey. Have been dealing with someone named walter.

Moving Direct Van Lines is Terrible Moving Direct Van Lines utilizing On Track Movers moved me from NJ to FL and lost my big screen TV, damaged bedroom furniture and broke glassware/ceramics. At least $5k in damages and provided only $60 after insurance claim. Don’t use Moving Direct Van Lines nor On Track Movers.