Like the others I have been a customer… Like the others I have been a customer for many years and been happy with service, until now. I'm deeply disturbed as to business practices displayed by HSG. I have Packages waiting to be picked up from Post Office, a package I've paid for 1box and paid for shipping, still not posted, and a package that has been returned to the vendor I'm currently chasing. If they are moving location why didn't they notify customer beforehand? No communication, I emailed the hotline and got the standard message they are relocating and our packages are safe...safe with who?? Lets get our current package home first. Why don't they put our notice saying they are no longer trading and complete their obligations with customers, or bring in the liquidators?

HopShopGo seems to go MIA !!! I have been using HopShopGo for several years and they have been reliable in shipping the packages to the final destination. However, i have not managed to contact anyone at HopShopGo and there's no more livechat agent for about 2 weeks. My packages have been delivered to the allocated suite address according to sellers' tracking numbers but no update at HopShopGo. No people answered my email and my telephone. What is happening? Are they stealing my packages? Any kind soul to help?

No Customer Service, No reponses, But they signed for my package I created my account by linking it to my PayPal account. I placed an order on a supplier's site, using the US forwarding address that was then associated with my HSG account. The supplier used Fedex to deliver the package. HSG claims they returned my package to sender as they have moved office, yet Fedex is able to confirm the date, time and name of the individual that signed for my package. I raised this query with HSG twice and they only replied to the second query with a one-line response of "As per FedEx, we noticed your package 399262668239 was returned to sender. Please note that we are moved before, so we cannot accepted your package.We are sorry for causing you trouble and inconvenience." Now the delivery address associated with my HSG account has reverted back to the original address, I still don’t have my package and HSG has gone back to not replying to any of my queries.

no longer reacheable. it's like they've all but closed up shop hopshopgo has been a great service in the past. however, things have taken a turn for the worse of late. i'm not sure when the system changed, but there's no longer access to a live chat agent. the only way to contact them is via email, which seems to go in to a black hole. they've always been very responsive, but after the system change, they no longer reply to email. it's been weeks. there's no other way to contact them. and the shipping costs which used to be reasonable have now increased exponentially. with amazon offering direct shipping overseas now at much more favorable rates, it is no longer cost effective to use hopshopgo, especially with their non existent customer service

I'm very happy with my first time use… I'm very happy with my first time use of the HopShopGo platform. I used their Buyforme service and it went perfectly. Then the process to ship to Australia was also flawless. The delivery time was an impressive 4 days. I used their welcome voucher with the Express upgrade and it made the whole process very affordable. BIG THUMBS UP from me 😁👍