no longer reacheable. it's like they've all but closed up shop hopshopgo has been a great service in the past. however, things have taken a turn for the worse of late. i'm not sure when the system changed, but there's no longer access to a live chat agent. the only way to contact them is via email, which seems to go in to a black hole. they've always been very responsive, but after the system change, they no longer reply to email. it's been weeks. there's no other way to contact them. and the shipping costs which used to be reasonable have now increased exponentially. with amazon offering direct shipping overseas now at much more favorable rates, it is no longer cost effective to use hopshopgo, especially with their non existent customer service

Missing Items The pet cage H-S-G on-shipped arrived without the all the pieces required for assembly included. When H-S-G was notified of the lack of parts, they were provided with the order and tracking number from Amazon (per their request) as well as a photo of the instructions showing the shape and size of the missing pieces. They now are requesting a merchant's shipping confirmation, while still denying responsibility. This time consuming back and forth after paying over the top fees makes the experience with H-S-G unsatisfactory and unpleasant.

Reliable and quick reshipping from US - perfect service Ordered from Apple.com to my US hopshopgo address, but was nervous since it was the first use of the re-shipping service. But no need for that at all. Delivery from Apple arrived correctly and within 2 working days was registered for shipping processing through their online site - easy and guides process. Shipped with DHL very quickly with perfect tracking info and received on normal shipping in 3 days from US to Denmark! - that is impressively good service. I will definitely use their service again.

We need updates I have 24 packages sitting in my account that I cannot forward to the UK, and 3 packages which are marked as delivered by USPS, but not appearing on my account. CS is not answering any queries, and even though the US address has been changed on the website, we have not been informed via email.

Received my item which was damaged I… Received my item which was damaged I took a photo and immediately inquired. As I had paid for repacking they put two metal items together with no seperating bubble wrap so in transit they were smashing into each other and gringing and arrived quite worn, paint missine, edges grinded away etc. But HSG kept making new hurdles wanting photos of multiple different things despite them sending me pictures when they were shipping it of how it was packed. Honestly find a different shipping provider. After a few years of using their service I am no longer going to use them neither are my friends who I had previously informed about HSG and i suggest any reader to do the same. Tldr: Avoid.