Cathy and Neil are the best Cathy and Neil are excellent customer service managers. They understand customers' issues and will think out of the box to resolve their problems. Their out-serving customers is exemplary and should be emulated by all on the service teams. I have been with hopshopgo for more than 5 years and I have encountered various issues and only Cathy and Neil have proven themselves time and again! Keep up the good work guys!

No Customer Service, No reponses, But they signed for my package I created my account by linking it to my PayPal account. I placed an order on a supplier's site, using the US forwarding address that was then associated with my HSG account. The supplier used Fedex to deliver the package. HSG claims they returned my package to sender as they have moved office, yet Fedex is able to confirm the date, time and name of the individual that signed for my package. I raised this query with HSG twice and they only replied to the second query with a one-line response of "As per FedEx, we noticed your package 399262668239 was returned to sender. Please note that we are moved before, so we cannot accepted your package.We are sorry for causing you trouble and inconvenience." Now the delivery address associated with my HSG account has reverted back to the original address, I still don’t have my package and HSG has gone back to not replying to any of my queries.

Like the others I have been a customer… Like the others I have been a customer for many years and been happy with service, until now. I'm deeply disturbed as to business practices displayed by HSG. I have Packages waiting to be picked up from Post Office, a package I've paid for 1box and paid for shipping, still not posted, and a package that has been returned to the vendor I'm currently chasing. If they are moving location why didn't they notify customer beforehand? No communication, I emailed the hotline and got the standard message they are relocating and our packages are safe...safe with who?? Lets get our current package home first. Why don't they put our notice saying they are no longer trading and complete their obligations with customers, or bring in the liquidators?

I have been using hopshopgo for more… I have been using hopshopgo for more than a decade. Never a problem. Past week since I ordered for a delivery of one parcel, seems like nothing progressed from there on. Still showing processing after 7 days. Anyone knows what is going on with them? Multiple emails but no reply.

Missing Items The pet cage H-S-G on-shipped arrived without the all the pieces required for assembly included. When H-S-G was notified of the lack of parts, they were provided with the order and tracking number from Amazon (per their request) as well as a photo of the instructions showing the shape and size of the missing pieces. They now are requesting a merchant's shipping confirmation, while still denying responsibility. This time consuming back and forth after paying over the top fees makes the experience with H-S-G unsatisfactory and unpleasant.