NO RESPONSE NO CUSTOMER SERVICE WHATSOEVER I purchased an item recently with their buy for me service. They add on a 10 percent surcharge. They also charge for the box size which ends up twice as much as the weight . They also add on 15% for the Australian GST tax which is only really 10%. The item end up costing twice as much as the initial purchase price . I'm going back to ebay and Amazon who give realistic shipping cost.

I'm very happy with my first time use… I'm very happy with my first time use of the HopShopGo platform. I used their Buyforme service and it went perfectly. Then the process to ship to Australia was also flawless. The delivery time was an impressive 4 days. I used their welcome voucher with the Express upgrade and it made the whole process very affordable. BIG THUMBS UP from me 😁👍

Avoid at all costs!!! It cost me $252 to ship a pair of slippers from the US to Australia. The online quote estimate said $90 (using their exact measurements and weight)which with discounts was excessive but bearable. Once I shipped my items to them they added on all sorts of hidden costs - Australian Duty (despite the quote saying all taxes included) Mandatory Insurance, Volumetric Weight Add ons, Air Fuel Surcharges, the list goes on. They refused to give me a refund of the excess amount despite admitting that their quote site does not include all charges as stated and said they would be updating the site shortly to give a more accurate estimate. As the company is owned by PayPal the claim to PayPal was also dismissed. I very strongly recommend against using their services unless you have money to burn!

Cathy and Neil are the best Cathy and Neil are excellent customer service managers. They understand customers' issues and will think out of the box to resolve their problems. Their out-serving customers is exemplary and should be emulated by all on the service teams. I have been with hopshopgo for more than 5 years and I have encountered various issues and only Cathy and Neil have proven themselves time and again! Keep up the good work guys!

Unresponsive support This has started recently. Packages have not been added to my account but they have been delivered by merchant at the Portland warehouse of HopShopGo. I am wondering if this a lost cause at this point. No one seems to be responding to my emails