Avoid at all costs!!! It cost me $252 to ship a pair of slippers from the US to Australia. The online quote estimate said $90 (using their exact measurements and weight)which with discounts was excessive but bearable. Once I shipped my items to them they added on all sorts of hidden costs - Australian Duty (despite the quote saying all taxes included) Mandatory Insurance, Volumetric Weight Add ons, Air Fuel Surcharges, the list goes on. They refused to give me a refund of the excess amount despite admitting that their quote site does not include all charges as stated and said they would be updating the site shortly to give a more accurate estimate. As the company is owned by PayPal the claim to PayPal was also dismissed. I very strongly recommend against using their services unless you have money to burn!

Unresponsive support This has started recently. Packages have not been added to my account but they have been delivered by merchant at the Portland warehouse of HopShopGo. I am wondering if this a lost cause at this point. No one seems to be responding to my emails

Something Is Seriously Wrong With HopShopGo I have been using HopShopGo for almost 18 months with no issues until yesterday. I currently have 14 packages sitting in my account that I can do nothing with as I went to Onebox them yesterday and I get a message they are short on staff. I tried to send the package that they start charging me storage fees on from today I get a message that they are moving warehouses and that they have paused operations for a few days while they move. Does anyone know how long we actually haven’t been able to use the site at all? I am so worried my storage fees will get out of control and that I won’t actually receive my items that I have paid for and this isn’t even my fault

NO RESPONSE NO CUSTOMER SERVICE WHATSOEVER I purchased an item recently with their buy for me service. They add on a 10 percent surcharge. They also charge for the box size which ends up twice as much as the weight . They also add on 15% for the Australian GST tax which is only really 10%. The item end up costing twice as much as the initial purchase price . I'm going back to ebay and Amazon who give realistic shipping cost.

No Customer Service, No reponses, But they signed for my package I created my account by linking it to my PayPal account. I placed an order on a supplier's site, using the US forwarding address that was then associated with my HSG account. The supplier used Fedex to deliver the package. HSG claims they returned my package to sender as they have moved office, yet Fedex is able to confirm the date, time and name of the individual that signed for my package. I raised this query with HSG twice and they only replied to the second query with a one-line response of "As per FedEx, we noticed your package 399262668239 was returned to sender. Please note that we are moved before, so we cannot accepted your package.We are sorry for causing you trouble and inconvenience." Now the delivery address associated with my HSG account has reverted back to the original address, I still don’t have my package and HSG has gone back to not replying to any of my queries.