Very poor customer service Very poor customer service. Extremely slow to respond at all. I bought a label based on accurate weight and took the package to USPS who verified my weight and provided a receipt to confirm it. Weeks later shippo charged me an exorbitant amount stating my package was 2 times the weight I gave which my local USPS verified. I provided them this proof. Over 2 months later they stated that I still owed for overage weight fee. You save so little with them and any saving is eaten up by fraudulent fees.

Ive used goshippo.com since 2018 and… Ive used goshippo.com since 2018 and this will be my last. I have to verify myself through email once a week. Once ive started complaining, i now have to verify myself every single day. its a huge inconveneice that i must log into my email and put in a code every day just to access my account. Zero stars -S.R

I've been a customer for about 1 1/2… I've been a customer for about 1 1/2 years give or take and this BS of being locked out for security issues with NO NOTIFICATION OF A LOCKOUT, NO PHONE NUMBER TO CALL, & NO LIVE CHAT AVAILABLE. Leaving me to hand write the To & From addresses on my packages, paying almost twice the price of postage, taking hours of my day to track down support that doesn't exist and having to resort to sending in a Help Request they can respond to within the next 24hours. Only for them to request "additional context so they can look into this and re-evaluate my Shippo Account ????? W--T--F does that mean? I respond and hours later They ask for more context again ???? We are up to 3 or 4 times now that I respond What Context they need to get the account back asap and it makes no difference... same F'ing question. I am OVER IT. New account coming ASAP. F------G LAME!

Excellent and my go to Shipper needs Address book improvement I love it and recommend Shippo to everyone. Having pricing all in one place if fantastic. Works so well for domestic and international shipping. All it is missing is a saved address book I can easily load for repeat mailings to regular clients. I had to make single csv's but would be nice to just type in Joe Smith and it loads from my saved contacts. Why I took off a star. Otherwise 5 stars saves me so much time and money going to one shipping destination.

ID pics and face recognition REQUIRED created a few labels then they said I need to send pics of ID and face recognition too. Then all payment methods were blocked until I sent the ID and subjected to their face recog that doesn't work, BTW. So invoice is due, can't pay it, and they won't accept CC's until verify account. THIS IS THE WORST LABEL COMPANY EVER!!! It's a nightmare and you face possibly having your credit rating ruined. They are not a financial institution or a gov't entity. Why demand these personal details. They could be hacked tomorrow and all of it stolen. I so regret ever opening an account with these parasites.