Very poor customer service Very poor customer service. Extremely slow to respond at all. I bought a label based on accurate weight and took the package to USPS who verified my weight and provided a receipt to confirm it. Weeks later shippo charged me an exorbitant amount stating my package was 2 times the weight I gave which my local USPS verified. I provided them this proof. Over 2 months later they stated that I still owed for overage weight fee. You save so little with them and any saving is eaten up by fraudulent fees.

Me and my partner started to buy labels… Me and my partner started to buy labels from shippo to ship our packages and they had Xcover as partner for insurance. But when we lost our packages and Xcover refused to pay and wont reply to my emails,I been reaching for help from Shippo, at first they help a little but now they said I have to talk to Xcover and they stop replying to my emails. If it wasn't beginning with Shippo I didn't need to trust them and ship with them. Now non of them.or Xcover reply to my emails

New policy price gouges customers Received an email from Shippo notifying me (and all their customers) that there would be a new 25% deductible on shipping insurance claims. So, If I insure something for $500 and pay for $500 coverage, and if my shipment was to get lost, I would only receive $375. What a ripoff. If I want $500 coverage, I shouldn't have to buy $666.66 worth of insurance to get $500 in actual coverage. Will never use them again.

Bought a shipping label Bought a shipping label, printer couldn’t print it out in a 6x4. I requested a refund and it’s still pending. It’s now been 10 days without any word about it.

I've been a customer for about 1 1/2… I've been a customer for about 1 1/2 years give or take and this BS of being locked out for security issues with NO NOTIFICATION OF A LOCKOUT, NO PHONE NUMBER TO CALL, & NO LIVE CHAT AVAILABLE. Leaving me to hand write the To & From addresses on my packages, paying almost twice the price of postage, taking hours of my day to track down support that doesn't exist and having to resort to sending in a Help Request they can respond to within the next 24hours. Only for them to request "additional context so they can look into this and re-evaluate my Shippo Account ????? W--T--F does that mean? I respond and hours later They ask for more context again ???? We are up to 3 or 4 times now that I respond What Context they need to get the account back asap and it makes no difference... same F'ing question. I am OVER IT. New account coming ASAP. F------G LAME!