Very poor customer service Very poor customer service. Extremely slow to respond at all. I bought a label based on accurate weight and took the package to USPS who verified my weight and provided a receipt to confirm it. Weeks later shippo charged me an exorbitant amount stating my package was 2 times the weight I gave which my local USPS verified. I provided them this proof. Over 2 months later they stated that I still owed for overage weight fee. You save so little with them and any saving is eaten up by fraudulent fees.

Good setup but watch it! I do like how easy it was to set this up and plug it into my Wix account. MY shipping costs are generally low do to low weight of shipped goods and domestic sourcing but even with that I did notice odd charges. You have to really pay attention to this which makes it inconvenient. I did get good customer support and refunds when i complained about things but it took time and sometiems felt like it wasn't worth the effort.

Horrible and NOT SECURE I learned today that someone used my personal name and address to ship a domestic package that I did not authorize via Shippo. I received an invoice for charges from UPS directed from Shippo for a package I never sent and doesn't even appear on my Shippo account receipts. How does this happen? Not only is it a massive felony, but that package could have contained anything with my name on it. I'm so glad I caught this and UPS luckily removed the charges. Do not trust your personal information with this website and shipping provider. Delete your account immediately bc clearly your info is not safe.

A cheaper alternative We looked for a cheaper alternative to shipping a large but lightweight box. Shippo was about half the price of the UPS website. Must admit, we were a little skeptical at first, not fully understanding the shipping industry, so we took a chance and are very happy with the outcome. Package arrived on time and our granddaughter is thrilled.

Great BUT Needs Customer Address Book! I love and use shippo almost daily. It is free, its easy to use, and is great however there is one small feature that I feel needs to be included. I mail to teh same customers repeatedly and it would be nice to have a customer address book where you could save your customers in order to autofill the customers information and address for your labels. This way you wouldn't have to add their address manually every single or via a CSV. The reason being is that I only have a few shipments daily and taking teh time to create a CSV would simply be time wasted. A customer address book is truly needed and I for one would not have an issue paying a small payment monthly for this option to be included.