Compass Self Storage - Elfinwild Rd. Allison Park Pa I rented storage unit at #255 Allison Park, Pa this week. As soon as I opened the door Kelly behind the counter greeted me immediately with a smile. We discussed what I was interested in and she showed me the different locations. Then came back to office and I asked if any storage available in a certain location. She didnt think so but said she would check and here she found one that was perfect. I would recommend Kelly - Compass to everyone looking. She took her time, explained all paperwork to me and helped me happily when I had questions. Excellent!

Leased a unit and the so called air… Leased a unit and the so called air control units, nope for the first week no air some of my electrical equipment has been damaged the team at a local Compass Storage are showing signs of shady activity. Shows really no concern for me the customer. Customer service is lacking very much,

Poor Management Management should be properly trained. Are you wondering my customers get poor customer service? Well, managers are always changing their mind on how to handle certain procedures. Your Gate Code is giving you trouble or you have been stuck inside the gate and nobody seems to help you. The people you speak on the phone can hardly do anything. They are “trained to sent emails so they can contact you “right away”. Are you speaking with a customer rep and your calls drops or you can hear them. Well, agents are having daily issues with the system they use. The system is always loading ,going offline, dropping calls while speaking with a customer. Especially, when they need to transfer a call to the store. Managers are aware of all the issues but they blame the IT people and IT blames the representatives. If you dont want to deal with dropping calls or “let me sent an email so they can go ahead and help you out” dont rent a unit herw.

BEWARE!!! BEWARE!!!! this facility has been nothing but a nightmare. First my unit was robbed. There was an ongoing problem and they didn't even have cameras all around the facility. They swore up and down they fixed the problem so I stayed. 6 months later I went to my unit and there were HUNDREDS of mouse droppings! The whole unit was covered and contaminated. They are NEGLIGENT and don't take accountability for their lack of responsibility to offer a protected space. insurance is a joke there too finding ways to pay as little as possible. STAY AWAY FROM COMPASS!!

The company can approve in firing the… The company can approve in firing the whole staff. A lock was put on my storage unit because I wrote a bad review on them three weeks ago. I had a job and needed to get some things out of my storage unit only not able to get in it because the company put a lock on it. When I spoke to the manager the next day she advised she doesn't know a lock was put on my storage