Deceptive Practice My rental started February 10 2023 it was not verbally announced that they go up every 90 days. I talked with upper management who said at first they don’t do that and the young lady in the office Ashley was not a representation of the company and it is every 6 months then change his tune and double down on her that it is every 90 days. When asked why is my storage going up every 90 days he stated we not like Public Storage or others in the area , He is right they not going up on their prices just Compass. Please do not rent a storage from Companies who practices deceptive practices. Moving out and will Continue to Educate people on their deceptive behavior and if this is or has happen to you call the Federal Trade Commission and the Better Business Bureau file a complaint.

Compass Elfinwild Rd Location The Elfinwild Rd. location, near Allison Park is HORRIBLE! If a negative rating would.be possible, that is the best they could hope for. I had rented there years before Compass bought it without ever a problem. Compass made that turn around 180°! Initially it was acceptable, within one year the monthly rates climbed by $25 per quarter, yet their advertised rates remained the same. Foolishly I allowed that to continue far longer than I.should have however I moved and could not relocate the contents, including the classoc car stored inside. If the controlling manager is not Allibaba, it must be his cousin. Telling them that what they were charging was an increase of 50% above published rated s did nothing and calling Corporate did no thing either. While I cannot prove it I believe they knew what was inside and may have wanted it for an interested party. Go anyplace else do yourself a favor

Never had any problems with staff. This is a cost review only. Never had any problems with staff or the unit it self my review is for corporate. This 6 month price increasing has left me no choice but to pack my stuff and go somewhere else. I know I can get a better price elsewhere. I'm not going to share any $ amount but my rent doubled in a few years of renting and they will keep raising it until I can't afford it. Then I have to remove all my belongings or obviously if I don't pay they lock it up and sell my belongings. This company would be more beneficial for short term renters.

predatory company this company preys on people who need to store items. they will raise your rate every single time they have the opportunity. anyone who needs storage is much better off selling anything they can to avoid using this company. you can buy new EVERYTHING for the price they charge and the raised rates they perpetually add. just another company trying to extract every dollar they can from their victims

Brian was great; however, use caution Brian was great. However, I used one of the moving companies recommended by another employee (not Brian) and SO MANY THINGS ARE MISSING. The moving company also charged more than I was quoted and it took longer because they failed to bring the right size truck and more assistance (only had the driver and one helper). They tore up my wall and furniture in moving. They didn't apologize and didn't try to repair the wall. Stuff was broken because of the way they placed (threw) things into the storage unit. Truly upsetting!!!