I would have given zero stars to the… I would have given zero stars to the Sullivan Drive location in Duluth, GA, if 'd had the option due to the horrendous customer NO service. Don't waste your time calling the district manager, Hal, or the regional manager for that matter. The district manager, Hal, will arrogantly tell you that he is the one who makes the decisions and has the final say, despite the Regional manager being a higher level. I recommend instead contacting the parent company- Amsdell Companies. One International Place, Suite 220, Cleveland, Ohio 44135. Phone: 216.458.0670 and 888.274.9989, FAX: 216.458.0671. web site www amsdellcompanies com Todd Amsdell is the president and CEO. Be diligent and don't give up. The parent company needs to know just how bad this location is.

Brian was great; however, use caution Brian was great. However, I used one of the moving companies recommended by another employee (not Brian) and SO MANY THINGS ARE MISSING. The moving company also charged more than I was quoted and it took longer because they failed to bring the right size truck and more assistance (only had the driver and one helper). They tore up my wall and furniture in moving. They didn't apologize and didn't try to repair the wall. Stuff was broken because of the way they placed (threw) things into the storage unit. Truly upsetting!!!

Poor Management Management should be properly trained. Are you wondering my customers get poor customer service? Well, managers are always changing their mind on how to handle certain procedures. Your Gate Code is giving you trouble or you have been stuck inside the gate and nobody seems to help you. The people you speak on the phone can hardly do anything. They are “trained to sent emails so they can contact you “right away”. Are you speaking with a customer rep and your calls drops or you can hear them. Well, agents are having daily issues with the system they use. The system is always loading ,going offline, dropping calls while speaking with a customer. Especially, when they need to transfer a call to the store. Managers are aware of all the issues but they blame the IT people and IT blames the representatives. If you dont want to deal with dropping calls or “let me sent an email so they can go ahead and help you out” dont rent a unit herw.

I originally was with the company prior… I originally was with the company prior and had a move in rate of 79.99 a month with a noted increase of 10.00 after the promotion this was 7 years ago- somewhere along the line they sold to this company and every quarter since they have taken over, my rate has increased- I just got another letter to saying explaining the reason for the increase this time. ridiculous - stating they understand the financial strain this year has been and are trying to keep the storage units available by keeping cost as low as possible so what do they do?? Increase it another 20.00. I now pay 161.00/month for the smallest climate controlled unit they have available- I will be cancelling and NEVER REFERRING this company to anyone. My bill has increase almost 100.00 over the past couple years .

Compass Self Storage - Elfinwild Rd. Allison Park Pa I rented storage unit at #255 Allison Park, Pa this week. As soon as I opened the door Kelly behind the counter greeted me immediately with a smile. We discussed what I was interested in and she showed me the different locations. Then came back to office and I asked if any storage available in a certain location. She didnt think so but said she would check and here she found one that was perfect. I would recommend Kelly - Compass to everyone looking. She took her time, explained all paperwork to me and helped me happily when I had questions. Excellent!