Compass Self Storage

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2.15
Based on 20 Reviews

5

20.00%

4

10.00%

3

0.00%

2

5.00%

1

65.00%
About Compass Self Storage

Compass Self Storage LLC and its affiliates are proud members of the Amsdell family of companies (Amsdell Companies) headquartered in Cleveland, OH. In over 85 years of doing business, the Amsdell Companies have been active in several billion dollars worth of real estate ventures. Compass Self Storage is committed to providing an exceptional product and top-notch service to our customers. By taking a customer-centric focus and combining it with a national management scope, Compass truly makes self-storage easy for their customers. Compass Self Storage has locations across the United States, in both metropolitan and suburban markets. Compass proudly strives to make the moving and storage process easier for all of its’ customers, by providing self storage, moving, packing supply and truck rental solutions. Compass Self Storage provides a convenient solution for both business and residential customers, and offers many modern amenities and features to help enhance the customer experience. Compass Self Storage continues to seek out quality self storage properties, development and conversion opportunities in select markets as part of their ongoing acquisition and growth program.

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Zachary Mccauley
GB

Never had any problems with staff. This is a cost review only. Never had any problems with staff or the unit it self my review is for corporate. This 6 month price increasing has left me no choice but to pack my stuff and go somewhere else. I know I can get a better price elsewhere. I'm not going to share any $ amount but my rent doubled in a few years of renting and they will keep raising it until I can't afford it. Then I have to remove all my belongings or obviously if I don't pay they lock it up and sell my belongings. This company would be more beneficial for short term renters.

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Josh Robinson
GB

BEWARE!!! BEWARE!!!! this facility has been nothing but a nightmare. First my unit was robbed. There was an ongoing problem and they didn't even have cameras all around the facility. They swore up and down they fixed the problem so I stayed. 6 months later I went to my unit and there were HUNDREDS of mouse droppings! The whole unit was covered and contaminated. They are NEGLIGENT and don't take accountability for their lack of responsibility to offer a protected space. insurance is a joke there too finding ways to pay as little as possible. STAY AWAY FROM COMPASS!!

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Kat
GB

I would have given zero stars to the… I would have given zero stars to the Sullivan Drive location in Duluth, GA, if 'd had the option due to the horrendous customer NO service. Don't waste your time calling the district manager, Hal, or the regional manager for that matter. The district manager, Hal, will arrogantly tell you that he is the one who makes the decisions and has the final say, despite the Regional manager being a higher level. I recommend instead contacting the parent company- Amsdell Companies. One International Place, Suite 220, Cleveland, Ohio 44135. Phone: 216.458.0670 and 888.274.9989, FAX: 216.458.0671. web site www amsdellcompanies com Todd Amsdell is the president and CEO. Be diligent and don't give up. The parent company needs to know just how bad this location is.

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Gabrielle Freitag
GB

I rented a Uhaul through Compass at the… I rented a Uhaul through Compass at the Allison Park, PA location. Initially, I was having a difficult time since I selected the self service option. Although, Kelly jumped in and saved the day! She knew I was struggling and made sure to make my experience has easy and efficient as possible. I truly can't say enough nice things about her and how great of an experience I had. I recommend everyone using this location and hopefully you will be lucky enough to have her! Thank you Kelly :)

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Misha Mccrimon
GB

Today I went to compass storage Today I went to compass storage. Brian was unable to get in touch with any supervisor. He was unable to refund my money on a unacceptable storage unit. There is no Corporate number to call on cases like this. I will advise any not to use this storage place on Satellite blvd. Management is non existent

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