Today I went to compass storage Today I went to compass storage. Brian was unable to get in touch with any supervisor. He was unable to refund my money on a unacceptable storage unit. There is no Corporate number to call on cases like this. I will advise any not to use this storage place on Satellite blvd. Management is non existent

Won units from them at auction. Won units from them at auction. It states in there contract that you can rent the unit, to have longer to clean it out. District manager refused to do tis so I lost the units and money. They will not honor contracts, filling complaint with State Attorney Genarals office. Called and had to leave message at corprate office, have not heard from them.

Personal service and help at the… Personal service and help at the facility are great, but the frequent rent increases are not. We are a nonprofit organization that has a tight expense budget and the way too frequent rent increases are extremely hard on us. We have been renting one or more units at the facility since before Compass took it over. We have a perfect payment record. That should be worth something.

Deceptive Practice My rental started February 10 2023 it was not verbally announced that they go up every 90 days. I talked with upper management who said at first they don’t do that and the young lady in the office Ashley was not a representation of the company and it is every 6 months then change his tune and double down on her that it is every 90 days. When asked why is my storage going up every 90 days he stated we not like Public Storage or others in the area , He is right they not going up on their prices just Compass. Please do not rent a storage from Companies who practices deceptive practices. Moving out and will Continue to Educate people on their deceptive behavior and if this is or has happen to you call the Federal Trade Commission and the Better Business Bureau file a complaint.

They rent to the homeless so they can sleep I rented the unit 4 weeks ago and yesterday I came to pick up some things and found my unit almost empty. It had been stolen. It has no security. No cameras. The gate is open 24/7. They rent units to homeless people and they use them to sleep. They were one of these people who robbed me because I found part of my dining room set in one of the homeless units.. XERXOR SELF STORAGE TENANT INSURANCE Company would ONLY cover $3000 dollars later make the claim...PAY more to have a unit with A/C but are truly making it easier for thiefs to stole your belongings from inside.That's why the homeless prefer to pay to sleep and steal …… There is no reason that the Compass Self Storage allows them to do that and they even have pets.