MULTIPLE THEFTS REPORTED TO POLICE MULTIPLE THEFTS REPORTED TO POLICE Staff refuses to inform Victims of Thefts and refuse to speak to victims. District and Corporate refuse to respond to requests for information. Police report that staff claims cameras were inoperable on dates of Thefts. Too many coincidences, Inside JOB? Who's looking into this, staff NO, District NO, Corporate NO. DO NOT TRUST THIS ORGANIZATION! STAY AWAY!

BEWARE!!! BEWARE!!!! this facility has been nothing but a nightmare. First my unit was robbed. There was an ongoing problem and they didn't even have cameras all around the facility. They swore up and down they fixed the problem so I stayed. 6 months later I went to my unit and there were HUNDREDS of mouse droppings! The whole unit was covered and contaminated. They are NEGLIGENT and don't take accountability for their lack of responsibility to offer a protected space. insurance is a joke there too finding ways to pay as little as possible. STAY AWAY FROM COMPASS!!

Personal service and help at the… Personal service and help at the facility are great, but the frequent rent increases are not. We are a nonprofit organization that has a tight expense budget and the way too frequent rent increases are extremely hard on us. We have been renting one or more units at the facility since before Compass took it over. We have a perfect payment record. That should be worth something.

I originally was with the company prior… I originally was with the company prior and had a move in rate of 79.99 a month with a noted increase of 10.00 after the promotion this was 7 years ago- somewhere along the line they sold to this company and every quarter since they have taken over, my rate has increased- I just got another letter to saying explaining the reason for the increase this time. ridiculous - stating they understand the financial strain this year has been and are trying to keep the storage units available by keeping cost as low as possible so what do they do?? Increase it another 20.00. I now pay 161.00/month for the smallest climate controlled unit they have available- I will be cancelling and NEVER REFERRING this company to anyone. My bill has increase almost 100.00 over the past couple years .

The company can approve in firing the… The company can approve in firing the whole staff. A lock was put on my storage unit because I wrote a bad review on them three weeks ago. I had a job and needed to get some things out of my storage unit only not able to get in it because the company put a lock on it. When I spoke to the manager the next day she advised she doesn't know a lock was put on my storage