They rent to the homeless so they can sleep I rented the unit 4 weeks ago and yesterday I came to pick up some things and found my unit almost empty. It had been stolen. It has no security. No cameras. The gate is open 24/7. They rent units to homeless people and they use them to sleep. They were one of these people who robbed me because I found part of my dining room set in one of the homeless units.. XERXOR SELF STORAGE TENANT INSURANCE Company would ONLY cover $3000 dollars later make the claim...PAY more to have a unit with A/C but are truly making it easier for thiefs to stole your belongings from inside.That's why the homeless prefer to pay to sleep and steal …… There is no reason that the Compass Self Storage allows them to do that and they even have pets.

Brian was great; however, use caution Brian was great. However, I used one of the moving companies recommended by another employee (not Brian) and SO MANY THINGS ARE MISSING. The moving company also charged more than I was quoted and it took longer because they failed to bring the right size truck and more assistance (only had the driver and one helper). They tore up my wall and furniture in moving. They didn't apologize and didn't try to repair the wall. Stuff was broken because of the way they placed (threw) things into the storage unit. Truly upsetting!!!

Never had any problems with staff. This is a cost review only. Never had any problems with staff or the unit it self my review is for corporate. This 6 month price increasing has left me no choice but to pack my stuff and go somewhere else. I know I can get a better price elsewhere. I'm not going to share any $ amount but my rent doubled in a few years of renting and they will keep raising it until I can't afford it. Then I have to remove all my belongings or obviously if I don't pay they lock it up and sell my belongings. This company would be more beneficial for short term renters.

Deceptive Practice My rental started February 10 2023 it was not verbally announced that they go up every 90 days. I talked with upper management who said at first they don’t do that and the young lady in the office Ashley was not a representation of the company and it is every 6 months then change his tune and double down on her that it is every 90 days. When asked why is my storage going up every 90 days he stated we not like Public Storage or others in the area , He is right they not going up on their prices just Compass. Please do not rent a storage from Companies who practices deceptive practices. Moving out and will Continue to Educate people on their deceptive behavior and if this is or has happen to you call the Federal Trade Commission and the Better Business Bureau file a complaint.

MULTIPLE THEFTS REPORTED TO POLICE MULTIPLE THEFTS REPORTED TO POLICE Staff refuses to inform Victims of Thefts and refuse to speak to victims. District and Corporate refuse to respond to requests for information. Police report that staff claims cameras were inoperable on dates of Thefts. Too many coincidences, Inside JOB? Who's looking into this, staff NO, District NO, Corporate NO. DO NOT TRUST THIS ORGANIZATION! STAY AWAY!