The credit card for auto-pay expired The credit card for auto-pay expired. The only way to contact the company to give a new card # was by phone. Repeated calls to the store went to voice mail. I did not want to leave the card number for security reasons. Being overseas, with a time difference, I didn't leave a call back #. When I finally connected, it was just a few days past my payment due date. I was charged a late fee. Getting nowhere with the store staff, I submitted a request for credit to Customer Service on their website. My complaints are: 1. No courtesy notice to inform my card was declined (as many other service providers do); 2. No alternative contact method, such as email; 3. No response from Corporate on my online request for credit of the late fee. I don't feel that my business is valued by this company.

Roofs leaking raised rates at beginning of pandemic and stole my items Roofs leaking ruined my items I complained and they refused to fix it. Now that the roof totally caved in they decided to fix it but all of my items were molded and water damaged by the time I came to get my things. No response from corporate or management. Homeless people live in the storage units and the cameras are broken so no security.

Very Good Experience Thanks to Jonathan, the manager - our first experience with a storage company has been excellent. He helped make a difficult move of about thirty boxes from San Diego, CA to Seminole, Fl quite easy. Also a subsquent transfer from a large unit to a smaller one went quite well. We should also mention that the UPS store attached to iStorage has always been efficient and given some great advice when we needed help. We wouldn't hesitate to refer others to this facility.

Horrible Customer Service I have only ever had 1 great interaction with this company and that was with Nichole at the Fairview Location in Carson. Other than her the customer service has been rude. They really know how to make you only feel like a dollar sign. They dont allow for partial payments, they dont allow you to pay short term. You either pay in full or risk losing your entire life because your struggling. Their regional management team is a joke. Never called me back when i was told they would. If someone is at least trying to make any kind of payment you should be willing to take it and not put their stuff up for auction. Never getting a unit from them again in my life.

Price hikes, lockouts and absent office They lured me in with a low price, and then jacked it up every few months until it's higher than all the competitors. They have locked me out several times because they lost track of my payment, which always cleared early, being an electronic monthly payment. When you do go to the office to try to clear it up, they are usually not there during business hours, and no one locally or at the corporate level ever answers the phone. This is not where you want to put your stuff if you ever want to see it again.