I would not recommend istorage to… I would not recommend istorage to anyone. Upon renting a unit the lot had only ONE person working there. She was obviously flustered and frustrated and shared all the other employees quit. When signing the agreement the price was $159.99. The very next month the price jumped to $190.00. I should have went to where I previously rented at public storage.

The credit card for auto-pay expired The credit card for auto-pay expired. The only way to contact the company to give a new card # was by phone. Repeated calls to the store went to voice mail. I did not want to leave the card number for security reasons. Being overseas, with a time difference, I didn't leave a call back #. When I finally connected, it was just a few days past my payment due date. I was charged a late fee. Getting nowhere with the store staff, I submitted a request for credit to Customer Service on their website. My complaints are: 1. No courtesy notice to inform my card was declined (as many other service providers do); 2. No alternative contact method, such as email; 3. No response from Corporate on my online request for credit of the late fee. I don't feel that my business is valued by this company.

The location on garth road in baytown… The location on garth road in baytown Texas is rat infested. All my furniture, important papers an personal items are full of rat pee an poop. Spoke to the front desk an they told me they can't do anything about it an if I file a insurance claim on my stuff I need receipts.. where am I suppose to get receipts on all my stuff that I had for more than a year. So paying for insurance on my unit is a waist of money. I wouldn't advise this place to no one unless you don't mind your stuff full of rat pee an poop.

I had a great experience in the 5… I had a great experience in the 5 months that I rented three units at their Dry Creek Gap store in Knoxville. Tn. (37018). The property manger, Mike Kuffner, did an EXCELLENT job in all aspects of the business for me. I would highly recommend company and especially Mike Kuffner giving them both a 10+ out of 10 !!!

Horrible Customer Service I have only ever had 1 great interaction with this company and that was with Nichole at the Fairview Location in Carson. Other than her the customer service has been rude. They really know how to make you only feel like a dollar sign. They dont allow for partial payments, they dont allow you to pay short term. You either pay in full or risk losing your entire life because your struggling. Their regional management team is a joke. Never called me back when i was told they would. If someone is at least trying to make any kind of payment you should be willing to take it and not put their stuff up for auction. Never getting a unit from them again in my life.