I would not recommend istorage to… I would not recommend istorage to anyone. Upon renting a unit the lot had only ONE person working there. She was obviously flustered and frustrated and shared all the other employees quit. When signing the agreement the price was $159.99. The very next month the price jumped to $190.00. I should have went to where I previously rented at public storage.

I had a great experience in the 5… I had a great experience in the 5 months that I rented three units at their Dry Creek Gap store in Knoxville. Tn. (37018). The property manger, Mike Kuffner, did an EXCELLENT job in all aspects of the business for me. I would highly recommend company and especially Mike Kuffner giving them both a 10+ out of 10 !!!

Customer service complaint $$$$$ I've been using this unit for almost 3 years . Never had any problems until istorage bought out the previous owners . They have raised my rent twice in the last 6 months, cut my lock and charged me 45 dollars to do it twice . Then i have to replace it plus other fees without any notice until after they have done this . This is the worst customer service I've ever experienced !!! Would say to stay away form anything to do with them. Unless u like being taken advantage of when you are down on your luck!

WORST storage company every Overland Park iStorage on 125th street Overland Park iStorage on 125th street. AVOID AT ALL COSTS We rented a unit and it flooded -- either leak in roof or leak of their AC unit. WAter cascaded down back wall and pooled on the floor. We lost thousands of $ worth of furniture. They took no responsibility and told us to 'file a claim with our homeowners insurance". They told us we didn't take out THEIR insurance. There is an unspoken contract that we would pay them for storage and in return would have usage of a secure, DRY unit. TERRIBLE - DO NOT USE

Very Good Experience Thanks to Jonathan, the manager - our first experience with a storage company has been excellent. He helped make a difficult move of about thirty boxes from San Diego, CA to Seminole, Fl quite easy. Also a subsquent transfer from a large unit to a smaller one went quite well. We should also mention that the UPS store attached to iStorage has always been efficient and given some great advice when we needed help. We wouldn't hesitate to refer others to this facility.