This shipping company is a scam This shipping company is a scam, generated a quote for 2 huge shipments and came out to be around 600-700. I proceeded to schedule a pick up, it was swift, then comes the billing problem. Charged me a total of 2800, so I called and asked for an explanation. Customer service was not helpful at all, just read out what's on the invoice. Said I provided incorrect weight, it is clearly showed on the box (gross weight 199 pounds) so 2 will be 398 pounds. They said it was 400 instead, 2 POUNDS DIFFERENCE and they charged me about $72. Then fuel surcharge that was not shown in the quote, was about $603. There was also a "ALLOWS LOWER CHARGE AT HIGHER WEIGHT"charge for about $391. There was no explanation and solution provided and I was forced to pay that ridiculous amount because there's a deadline for my return shipments for the appliance company.

NEGATIVE 5 STAR REVIEW NEGATIVE 5 STAR REVIEW: I would give a negative review if I could. I have been attempting resolve arcbest losing one of our shipments for over 2 months now. I have spoken with Monica multiple times who assured me the package would arrive. LIES. it never arrived, they tried to place blame on us and told us to file a claim. We filed a claim and it was denied. I replied and still received no response from them. We used their business over the course of 3 years and we will NEVER use them again. An absolute disgrace of a company that refuses to accept blame or accountability. I would not recommend them AT ALL.

Worst transportation company in USA… Worst transportation company in USA ArcBest robbing costumers and carriers they refuse to pay our hard earned money we delivered 3 different loads in 2021 and we have been scammed and not paid even after we took them to court and court found them guilty and they are in default! Still didn't get paid! Also ArcBest accused us of double brokerage after this crazy accusation we took ArcBest back in court for deformation! We will clean up our name that we built with our hard work!!!!!!

I am in business over 32 years 3/7/24 I am in business over 32 years. Have used many freight carriers to deliver to my customers which are major food distribution distributors that engage a logistics company to roll pallets of the delivery truck. They use a lumper service that I have been historically charged $55.00 per pallet. I used ARCB for two shipments this past January and again in February. Both shipments I was over charged for lumper services at customers receiving dock. I have receipts from the lumper service provider that show ARCB paid $55.00 but ARCB invoiced me for $97.20 on the first shipment and $162.00 for the second shipment. I spoke with customer service and was told that I was billed appropriately under the tariff. When I looked at the tariff on their website it allows for up to 130% which would make the lumper fee $71.50. Customer service told me I was under a different tariff but I have never received a copy of any tariff. I will be giving my freight to other carriers until this situation is corrected. Proceed at your own risk if you use this carrier. Update as of 3/13/24. In accordance with ARCB's request from seeing my review I submitted all supporting documents on 3/7/24 for the overcharged lumper fees including the receipts from the lumper. I have had no further response from ARCB. Again I repeat proceed at your own risk if you use this carrier.

Stay Away Used them multiple times. They are never on time (delayed 2 weeks!!!) and randomly hold your load hostage asking for upfront payment. They also tend to invoice your customer directly and incorrectly without you knowing. Expect to run damage control frequently with them. One pallet was off by 800lbs, extra charge was over $500 USD (once they picked it up and they refused to deliver until that was paid). You will always talk to a different person there and they will never help you.