shone
GBStay away from this scambags If I can I would give 0 or even -20 to this BS company, they hire me to drive their load and then after I drove 70 miles I have been told that the load is canceled , they paid 150 dollars TRUCK ORDER NOT USED , I completely lost that day and spend 50 dollars for fuel to get to the pick up location. For a company like ARC best this is embarrassing. I would never work with this broker again . Popušite mi kurčinu svi koliko vas ima ,smrdljivci smrdljivi
Jean
GBIf you have a choice, don't use This company is awful. It took them 7 days for a delivery of under 500 miles. It arrived to their center on a Tuesday, but they wouldn't do the final residential delivery until Thursday...and its on 35 miles. On top of that, their delivery window where you have to be there is 9-5. That is ridiculous.
Jess G
GBExcellent experience Delivery came quickly and in great condition. The customer service team was even able to change the delivery vehicle, so my order could be delivered to my home.
Dao Tran
GBThis shipping company is a scam This shipping company is a scam, generated a quote for 2 huge shipments and came out to be around 600-700. I proceeded to schedule a pick up, it was swift, then comes the billing problem. Charged me a total of 2800, so I called and asked for an explanation. Customer service was not helpful at all, just read out what's on the invoice. Said I provided incorrect weight, it is clearly showed on the box (gross weight 199 pounds) so 2 will be 398 pounds. They said it was 400 instead, 2 POUNDS DIFFERENCE and they charged me about $72. Then fuel surcharge that was not shown in the quote, was about $603. There was also a "ALLOWS LOWER CHARGE AT HIGHER WEIGHT"charge for about $391. There was no explanation and solution provided and I was forced to pay that ridiculous amount because there's a deadline for my return shipments for the appliance company.
Man
GBNOT RELIABLE AND AWFUL CUSTOMER SERVICE We booked a shipment with ABF for 2 days transit and it is now 10 days later and the freight hasn't moved from the original processing center it was taken to after p/u. When we called to get an answer from them about what was going on, they were extremely rude and just said they don't have any answers for us and it will get there when it gets there. NEVER USE THESE PEOPLE IF YOU ACTUALLY NEED YOUR FRIEGHT DELIVERED IN A REASONABLE AMOUNT OF TIME or IF YOU WANT ANY KIND OF GOOD CUSTOMER SERVICE. TERRIBLE COMPANY IN MY EXPERIENCE!