Stay Away Used them multiple times. They are never on time (delayed 2 weeks!!!) and randomly hold your load hostage asking for upfront payment. They also tend to invoice your customer directly and incorrectly without you knowing. Expect to run damage control frequently with them. One pallet was off by 800lbs, extra charge was over $500 USD (once they picked it up and they refused to deliver until that was paid). You will always talk to a different person there and they will never help you.

Nightmare experience Nightmare experience! They completely don't take any responsibility for what they promised. Their customer service center cannot be trusted. They don't even dare to pull out the voice transcript. Worst Company Ever!

Cannot Keep Appointment This company is constantly late for pickups. They never schedule with a time so they are not held liable if late, or in most cases, don't show up for a day. They cannot keep a schedule EVER. Even when asked to provide a pickup time they try to talk their way out of providing one. They never contact you when a driver is going to be late, or not show up. The only thing this company knows how to do is reschedule and they can't even do that most of the time. They have rescheduled for the same pickup everyday for four days straight. I would never recommend this company to anyone. DO NOT USE!!

Best trucking company we have used yet We run a small business out of Tunnel Hill. Our freight is very unique and it is hard finding a good logistics company to work with the handle our freight. We partnered up with ArcBest at the beginning of the year and I have never been more impressed with a trucking company. I have not had one single incident. Not saying these don't happen, but just saying compared to other companies previously used i feel our product is treated with care. Our sales rep, Dean McKelvey, is extremely attentive to our shipping needs and very transparent. We also LOVE our terminal guys Anthony and Dustin. Very thankful for Arcebest.

CANNOT BE TRUSTED Told by company our shipment would arrive today & that we needed to be available at home to sign & accept the delivery. Their website also said today was delivery day. Their website indicated the package was at their destination site (2 miles from our home) yesterday. Took off work, rearranged schedules, etc. to be at home. Never heard from them. Called & they said they're too busy today and that it will take them another 5 days (total of 6 days) to deliver it 2 miles to our home after it arrived at their destination center a couple blocks away. Ridiculous! Will let the Amazon distributors know not to use this company and will share these reviews (which seem to be pretty terrible by the looks of it). Their website & telephone delivery date appointments or phone promises cannot be trusted & they are indifferent to any inconvenience or money this may cost you. Came here to write a review & I've never seen a company with such poor customer reviews and ratings, so thisis likely not be an isolated incident.