NOT RELIABLE AND AWFUL CUSTOMER SERVICE We booked a shipment with ABF for 2 days transit and it is now 10 days later and the freight hasn't moved from the original processing center it was taken to after p/u. When we called to get an answer from them about what was going on, they were extremely rude and just said they don't have any answers for us and it will get there when it gets there. NEVER USE THESE PEOPLE IF YOU ACTUALLY NEED YOUR FRIEGHT DELIVERED IN A REASONABLE AMOUNT OF TIME or IF YOU WANT ANY KIND OF GOOD CUSTOMER SERVICE. TERRIBLE COMPANY IN MY EXPERIENCE!

CANNOT BE TRUSTED Told by company our shipment would arrive today & that we needed to be available at home to sign & accept the delivery. Their website also said today was delivery day. Their website indicated the package was at their destination site (2 miles from our home) yesterday. Took off work, rearranged schedules, etc. to be at home. Never heard from them. Called & they said they're too busy today and that it will take them another 5 days (total of 6 days) to deliver it 2 miles to our home after it arrived at their destination center a couple blocks away. Ridiculous! Will let the Amazon distributors know not to use this company and will share these reviews (which seem to be pretty terrible by the looks of it). Their website & telephone delivery date appointments or phone promises cannot be trusted & they are indifferent to any inconvenience or money this may cost you. Came here to write a review & I've never seen a company with such poor customer reviews and ratings, so thisis likely not be an isolated incident.

Top Notch Service and great driver!! Just got my Home Depot vanity delivered this morning. Ryan Stapleton called in to dispatch to communicate a minor detail to the driver. Richard showed up with a smile and stellar attitude. He was very personable, likable and I enjoyed our short conversation getting to know each other. It's important to note that the last thing a customer sees is the driver. They represent their company and if they're in a bad mood or their attitude sucks...it's a reflection of the entire company. This is true for all companies with hard working delivery drivers. In a day and age where it's hard to find good help, ABF should be proud to have Richard as an employee. His attitude made me want to write this review! Thanks Ryan and Richard!

I am in business over 32 years 3/7/24 I am in business over 32 years. Have used many freight carriers to deliver to my customers which are major food distribution distributors that engage a logistics company to roll pallets of the delivery truck. They use a lumper service that I have been historically charged $55.00 per pallet. I used ARCB for two shipments this past January and again in February. Both shipments I was over charged for lumper services at customers receiving dock. I have receipts from the lumper service provider that show ARCB paid $55.00 but ARCB invoiced me for $97.20 on the first shipment and $162.00 for the second shipment. I spoke with customer service and was told that I was billed appropriately under the tariff. When I looked at the tariff on their website it allows for up to 130% which would make the lumper fee $71.50. Customer service told me I was under a different tariff but I have never received a copy of any tariff. I will be giving my freight to other carriers until this situation is corrected. Proceed at your own risk if you use this carrier. Update as of 3/13/24. In accordance with ARCB's request from seeing my review I submitted all supporting documents on 3/7/24 for the overcharged lumper fees including the receipts from the lumper. I have had no further response from ARCB. Again I repeat proceed at your own risk if you use this carrier.

I read some of these reviews and I need… I read some of these reviews and I need to say I just had two very fragile and valuable pieces delivered by arcb and I could not be happier. The driver Jorge was so nice and accommodating. I have never had an easier time having something shipped to me then my experience here. You can trust them. There seems to be unhappy customers but they do a lot of volume and most people don't post if everything went well so I need to post how happy I am with them. It is the least I can do.