Andy Pabian
GBDriver who was sent and made the load… Driver who was sent and made the load on time was suspended from duties because he did not answer the phone because he was driving a truck at that moment In this situation, the whole company was punished, so it was deprived of access to bid board In my opinion, people who work for Arcbest have a serious problem with people who speak in other languages In this situation, if you have such a problem, do not hesitate to report these complaints to EEOC .gov
EARL
GBbad experience bad experience, we did over 100 loads for this company, emailed them and called them for status and we got revoked for petty reasons. Not a recommended company. They look to deduct from trucking companies, on the most petty reasons.We delivered a load and they came up with excuses not to pay, after emailing me many times and calling driver. Dont waste time with this broker. Find someone more honest to work with
Matthew Matthew
GBI read some of these reviews and I need… I read some of these reviews and I need to say I just had two very fragile and valuable pieces delivered by arcb and I could not be happier. The driver Jorge was so nice and accommodating. I have never had an easier time having something shipped to me then my experience here. You can trust them. There seems to be unhappy customers but they do a lot of volume and most people don't post if everything went well so I need to post how happy I am with them. It is the least I can do.
Jean
GBIf you have a choice, don't use This company is awful. It took them 7 days for a delivery of under 500 miles. It arrived to their center on a Tuesday, but they wouldn't do the final residential delivery until Thursday...and its on 35 miles. On top of that, their delivery window where you have to be there is 9-5. That is ridiculous.
Man
GBNOT RELIABLE AND AWFUL CUSTOMER SERVICE We booked a shipment with ABF for 2 days transit and it is now 10 days later and the freight hasn't moved from the original processing center it was taken to after p/u. When we called to get an answer from them about what was going on, they were extremely rude and just said they don't have any answers for us and it will get there when it gets there. NEVER USE THESE PEOPLE IF YOU ACTUALLY NEED YOUR FRIEGHT DELIVERED IN A REASONABLE AMOUNT OF TIME or IF YOU WANT ANY KIND OF GOOD CUSTOMER SERVICE. TERRIBLE COMPANY IN MY EXPERIENCE!