Beware!! Hidden charges EVERYWHERE and there is nothing you can do about it. Beware!!! This company quotes you low, then continuously adds charges throughout the entire process. I was shipping from the UK and somehow ended up with these guys out of India so they must subcontract all of the work (can you say mark-up?). They do not keep you apprized of the status, the shipment was late, I was charged extra for pick-up, extra at customs, they charged me a storage fee upon arrival (even though they never notified me when it arrived). They will not provide a detail for the charges and if you question anything, they will just tack on more charges. This company is HIGHLY UNETHICAL.

The worst logistics company there is After receiving and accepting a quote online, paying more than 9,000$ upfront, I had to write a lot of e-mails and ask in the chat for updates on my order. After more than 2 weeks, finally someone reached out and asked for necessary papers. For 2 more weeks nothing happened until someone told me that there was a disconnect between the chinese team and the shipment team and in the meantime the quote expired and prices had increased... The worst company I dealt with so far. We are waiting for the pickup of our goods since 1 month now and now we need to hope to get our money back and look for another logistics company. Very terrible experience. I highly suggest to stay away from Shipafreight. Hiring them cost us a lot of money, time and patience.

Absolutely horrible service! Absolutely horrible service!! I have waited 2 weeks for a response to a simple question and every time I query it again I am told the exact same thing - the sales team will be in touch ASAP. I have missed a HUGE deadline because of the incompetence of your company and have now lost $1,000's in sales because my stock will not arrive in time. All because no one could be bothered answering one simple question and not one person could go a little bit out of their way to find the answer for me or offer simple assistance. I will never suggest your services to anyone ever again and will go as far as to steer people away from using your services if I am ever asked for a recommendation.

Good communication but didn't work for me Updating to 3 stars. The team is very responsive and they are available through email and WhatsApp. However, I wasn't able to move on with the shipping with them because we never moved the dial. They neve game me precise dates and I ended up hiring another freight company. Now I'm waiting for my refund as it's been 1 week since I cancel and they haven't processed my refund. I'll update here once I hear from them. Amazing and highly recommend. I'm still in the early process of doing my first shipment with Shipa Freight. However, so far, they have been super responsive with strong client management skills and very knowledgable people. I will also update this review after completing the shipment.

If I could give them zero stars I… If I could give them zero stars I would. We booked with shipa/agility about 2 months out before our intended shipping date. A month prior to our intended ship date, we tried booking a container. Little communication and we STILL don't have a booking a month later. There was zero help from the company on rectifying this in fact not even an apology or attempt to take accountability for the delay and lack of response. We found out typical booking standards happens within a day as our supplier had helped secure one locally. Also note it is NOT typical to pay before shipping even happens which is what Agility does - they take your payment upfront without any confirmation. I'm so frustrated with the entire process, the lack of professionalism, and the lack of accountability. I'm now late on booking a container and still waiting for the refund to process. DO NOT BOOK WITH THIS COMPANY.