They are awesome!!!! They are awesome! Amazon dumped my package inside of a locker but never sent me a code (nothing new) but within an hour of contacting Luxor support, they were able to locate exactly which locker it was in and provided me with an access code. Sadly, you don't find too many companies with such great support anymore.

How's this even legal How's this even legal? Ordered a brand new MBP from BestBuy. Was assigned to a locker, opened it and wasn't there. Called support, was given an image of a label belonging to someone else. Talked with the onsite team, they deferred me back to Luxer Support. They could careless, it's been 13 days and still haven't gotten the "escalation" call back.

This company will just straight lie to… This company will just straight lie to you. I had a representative tell me they had reviewed the footage from the pick up of my package and they confirmed it was me.... Ended up that the property management had pulled the package and signed it as "MANAGEMENT" The manger is a female, I am a male. If she would have actually reviewed the footage and the delivery at all she would have known it was management. Just lied point blank

What’s even the point of this service What’s even the point of this service? The delivery drivers never scan my packages into the system, so I can’t get into the package room as I never receive a code until I contact customer service. Why not just let tenants have a mailroom key like a normal building? It’s not like this service stops other residents from taking your package, they throw them all in the same room.

I gave them one star since I can’t give… I gave them one star since I can’t give them zero. It took them so long to get back the footage and the office was so disorganized from telling me that the footage didn’t exist when someone else told me prior the footage did exist. it’s been so long that the police won’t be looking into my report. It took Luxor approximately three weeks to get the footage to the office.