Worst service Worst service, and even worse phone reps. Had issue with receiving a package 📦 only to have a customer rep act is if I was a burden to call them. Worst service ever. Putting a complaint in with my complex.

Luxer One is just another way for… Luxer One is just another way for apartment complexes to rip you off with extra fees in the fine print. I created an account on this website solely for this review because I have no other way to fight back now that they have my package locked away. I never asked for, or wanted, their services.

They are awesome!!!! They are awesome! Amazon dumped my package inside of a locker but never sent me a code (nothing new) but within an hour of contacting Luxor support, they were able to locate exactly which locker it was in and provided me with an access code. Sadly, you don't find too many companies with such great support anymore.

Luxer One's Business Is Based On A Faulty Model As a resident in my complex, I'm required to pay a $20 monthly fee. For that, I'm supposed to get: 1) Notification of package delivery 2) A secure room with access control for deliveries Here's the problem, LuxerOne's service is dependent on the carriers (UPS, FedEx, USPS, etc.) performing all the steps to log deliveries into the LuxerOne System. It turns out the carrier's drivers are overworked so they just drop off the packages without logging them into LuxerOne. Even worse, sometimes they don't ever put them in the secure room. When you complain to LuxerOne about this, they say, "Not Our Fault. Call the carrier and complain." Bottom line, I'm paying for a service that rarely works as advertised since LuxerOne's product is dependent on a third party (The Carriers) that they have no contractual agreement with. Thus I'm calling out LuxerOne's business as near useless since it's based on a Faulty Business Model.

I gave them one star since I can’t give… I gave them one star since I can’t give them zero. It took them so long to get back the footage and the office was so disorganized from telling me that the footage didn’t exist when someone else told me prior the footage did exist. it’s been so long that the police won’t be looking into my report. It took Luxor approximately three weeks to get the footage to the office.