Customer service is a nightmare and… Customer service is a nightmare and completely useless. If the delivery service does something incorrectly (puts the wrong package in the wrong locket, inputs your unit number incorrectly, etc) they basically cannot do anything to help. I've had two packages delivered incorrectly. The first time I never got a locker code, I don't know if someone else got the code or if it just got messed up, my building management eventually found the package. This time I got a code, went down to pick it up, and found someone else's package in the locker. Luxer has been completely useless in helping me to locate the package, they have sent me to a larger package room multiple times, and have told me the package was picked up, if it was it was not picked up by me, but I guess they have no liability for basically handing my package to someone else. The system is great when it works correctly, but one mistake turns into an unresolvable problem.

Ridiculous fines, empty lockers, lousy communication I moved to a community with live concierge service. Within months they fired everyone and replaced the friendly staff with a beautiful yet defective horribly and horribly managed Luxer One package room. I am ready to move out already. They fine me for empty lockers and try to deliver large furniture to a package room instead of my townhome doorstep, with 2 seconds to open the door and no option to re-enter after the shock of what is awaiting you wears off. Their phone line is constantly busy. I wouldn't recommend this service for any reason.

Luxer One's Business Is Based On A Faulty Model As a resident in my complex, I'm required to pay a $20 monthly fee. For that, I'm supposed to get: 1) Notification of package delivery 2) A secure room with access control for deliveries Here's the problem, LuxerOne's service is dependent on the carriers (UPS, FedEx, USPS, etc.) performing all the steps to log deliveries into the LuxerOne System. It turns out the carrier's drivers are overworked so they just drop off the packages without logging them into LuxerOne. Even worse, sometimes they don't ever put them in the secure room. When you complain to LuxerOne about this, they say, "Not Our Fault. Call the carrier and complain." Bottom line, I'm paying for a service that rarely works as advertised since LuxerOne's product is dependent on a third party (The Carriers) that they have no contractual agreement with. Thus I'm calling out LuxerOne's business as near useless since it's based on a Faulty Business Model.

I gave them one star since I can’t give… I gave them one star since I can’t give them zero. It took them so long to get back the footage and the office was so disorganized from telling me that the footage didn’t exist when someone else told me prior the footage did exist. it’s been so long that the police won’t be looking into my report. It took Luxor approximately three weeks to get the footage to the office.

Disgusting operations and customer/help… Disgusting operations and customer/help desk 'support'. Missing UPS pkg claimed was delivered but UPS never scanned it in so it's UPS vs Luxor only I am paying the price. I placed multiple messages/ emails/phone calls/IMs while they claim to be online -- all went ignored. I followed up aggressively and they then submit a FAKE help desk ticket. Who the hell is running that company because they suck too!