How's this even legal How's this even legal? Ordered a brand new MBP from BestBuy. Was assigned to a locker, opened it and wasn't there. Called support, was given an image of a label belonging to someone else. Talked with the onsite team, they deferred me back to Luxer Support. They could careless, it's been 13 days and still haven't gotten the "escalation" call back.

This company is great if you like being… This company is great if you like being charged $10 a day for having your package in a locker. I get emaila and texts about nothing all the time. And these guys give you one. And then no more and just start charging you a few days later. I understand it's too budensomw to send another text before you start charging. Also this package may not be something you ordered, could be just some nonsense package somebody sent you, and now you pay $20 for a package you never wanted for the major privilege of sitting in a locker for a few days. Let's hope you are home when you receive a package. Seems slightly scammy and rigged for you to pay up as much as possible.

I gave them one star since I can’t give… I gave them one star since I can’t give them zero. It took them so long to get back the footage and the office was so disorganized from telling me that the footage didn’t exist when someone else told me prior the footage did exist. it’s been so long that the police won’t be looking into my report. It took Luxor approximately three weeks to get the footage to the office.

Works for the most part, confusing faulty system for couriers make this riddled with issues Works for the most part, but yes the couriers all don’t give a crap about following Luxer’s protocols for assigning correct lockers. I have an error happen at least once a week where they incorrectly assign my package to the wrong locker etc. Very annoying, but at least the customer service agents are live via chat 24/7

Luxer One is just another way for… Luxer One is just another way for apartment complexes to rip you off with extra fees in the fine print. I created an account on this website solely for this review because I have no other way to fight back now that they have my package locked away. I never asked for, or wanted, their services.