This company is great if you like being… This company is great if you like being charged $10 a day for having your package in a locker. I get emaila and texts about nothing all the time. And these guys give you one. And then no more and just start charging you a few days later. I understand it's too budensomw to send another text before you start charging. Also this package may not be something you ordered, could be just some nonsense package somebody sent you, and now you pay $20 for a package you never wanted for the major privilege of sitting in a locker for a few days. Let's hope you are home when you receive a package. Seems slightly scammy and rigged for you to pay up as much as possible.

What’s even the point of this service What’s even the point of this service? The delivery drivers never scan my packages into the system, so I can’t get into the package room as I never receive a code until I contact customer service. Why not just let tenants have a mailroom key like a normal building? It’s not like this service stops other residents from taking your package, they throw them all in the same room.

Returns system is faulty Returns system is faulty. I dropped off a product in their locker for return to Amazon. LuxerOne gave me no way to provide the return label. They passed the package on to UPS without receiving a tracking number from UPS. Now neither company (UPS nor LuxerOne) can find my package, and I've lost the entire value of it.

Not terrible but not great Not terrible but not great. Having only one code to access all of my packages is challenging when moving. Though it’s nice to have extra security for my packages.

This company is a joke and is criminal… This company is a joke and is criminal at best. You are charged a service for your packages to be secure, however the irony is that most of the times you never receive your packages from the lockers. Their “customer” service is a joke at best where they agents lie and mislead you. They choose to place the blame to the association or building you’re assigned too. Bunch of lazy unprofessional agents that don’t wanna do their job. I have several packages held captive unable to be retrieve because they can’t acknowledge their locker is stuck. Their maintenance…if you even call it that can never fix the issue and leave the very same down with no resolution. This company is garbage be warned please.