Ridiculous fines, empty lockers, lousy communication I moved to a community with live concierge service. Within months they fired everyone and replaced the friendly staff with a beautiful yet defective horribly and horribly managed Luxer One package room. I am ready to move out already. They fine me for empty lockers and try to deliver large furniture to a package room instead of my townhome doorstep, with 2 seconds to open the door and no option to re-enter after the shock of what is awaiting you wears off. Their phone line is constantly busy. I wouldn't recommend this service for any reason.

This company will just straight lie to… This company will just straight lie to you. I had a representative tell me they had reviewed the footage from the pick up of my package and they confirmed it was me.... Ended up that the property management had pulled the package and signed it as "MANAGEMENT" The manger is a female, I am a male. If she would have actually reviewed the footage and the delivery at all she would have known it was management. Just lied point blank

Luxer One is just another way for… Luxer One is just another way for apartment complexes to rip you off with extra fees in the fine print. I created an account on this website solely for this review because I have no other way to fight back now that they have my package locked away. I never asked for, or wanted, their services.

This company is a joke and is criminal… This company is a joke and is criminal at best. You are charged a service for your packages to be secure, however the irony is that most of the times you never receive your packages from the lockers. Their “customer” service is a joke at best where they agents lie and mislead you. They choose to place the blame to the association or building you’re assigned too. Bunch of lazy unprofessional agents that don’t wanna do their job. I have several packages held captive unable to be retrieve because they can’t acknowledge their locker is stuck. Their maintenance…if you even call it that can never fix the issue and leave the very same down with no resolution. This company is garbage be warned please.

Worst idea for a company ever Worst idea for a company ever. They do not pay any shipping company to use them, they just try and force them to use it. Therefore, UPS, FedEx or USPS will either take no photos or take photos that doesn't show the shipping label so you have no idea what the package is. Now, I don't even receive any photos. Luxer refuses to rectify the situation and states their only job is to host the check-in iPad.