Not terrible but not great Not terrible but not great. Having only one code to access all of my packages is challenging when moving. Though it’s nice to have extra security for my packages.

Luxer one is a fraud company Luxer one is a fraud company. They provide no assistance. Their gadgets are horrible and broken. Most of the time their door will not open and then your packet will be lost. They will offer no assistance except telling that they will blame the property manager about the loss or the door of the mailbox not opening. They will not take any responsibilities and will provide no help. Forget about compensation for your loss. Luxer one is No.1 fraud company.

Worst service Worst service, and even worse phone reps. Had issue with receiving a package 📦 only to have a customer rep act is if I was a burden to call them. Worst service ever. Putting a complaint in with my complex.

Worse than useless I've never been able to log into the app. Resetting the password does no good. Their customer service sent me an obviously AI-generated reply and when I persisted to get a human response they just told me to talk to my building management, who just said I was entered into the system correctly. Now I have to guess when I might have a package and search the messy room using a temporary code to enter...which anyone can do, so it's hardly "secure and convenient".

This company is a joke and is criminal… This company is a joke and is criminal at best. You are charged a service for your packages to be secure, however the irony is that most of the times you never receive your packages from the lockers. Their “customer” service is a joke at best where they agents lie and mislead you. They choose to place the blame to the association or building you’re assigned too. Bunch of lazy unprofessional agents that don’t wanna do their job. I have several packages held captive unable to be retrieve because they can’t acknowledge their locker is stuck. Their maintenance…if you even call it that can never fix the issue and leave the very same down with no resolution. This company is garbage be warned please.