Worse than useless I've never been able to log into the app. Resetting the password does no good. Their customer service sent me an obviously AI-generated reply and when I persisted to get a human response they just told me to talk to my building management, who just said I was entered into the system correctly. Now I have to guess when I might have a package and search the messy room using a temporary code to enter...which anyone can do, so it's hardly "secure and convenient".

Customer service is a nightmare and… Customer service is a nightmare and completely useless. If the delivery service does something incorrectly (puts the wrong package in the wrong locket, inputs your unit number incorrectly, etc) they basically cannot do anything to help. I've had two packages delivered incorrectly. The first time I never got a locker code, I don't know if someone else got the code or if it just got messed up, my building management eventually found the package. This time I got a code, went down to pick it up, and found someone else's package in the locker. Luxer has been completely useless in helping me to locate the package, they have sent me to a larger package room multiple times, and have told me the package was picked up, if it was it was not picked up by me, but I guess they have no liability for basically handing my package to someone else. The system is great when it works correctly, but one mistake turns into an unresolvable problem.

They are awesome!!!! They are awesome! Amazon dumped my package inside of a locker but never sent me a code (nothing new) but within an hour of contacting Luxor support, they were able to locate exactly which locker it was in and provided me with an access code. Sadly, you don't find too many companies with such great support anymore.

This company will just straight lie to… This company will just straight lie to you. I had a representative tell me they had reviewed the footage from the pick up of my package and they confirmed it was me.... Ended up that the property management had pulled the package and signed it as "MANAGEMENT" The manger is a female, I am a male. If she would have actually reviewed the footage and the delivery at all she would have known it was management. Just lied point blank

Ridiculous fines, empty lockers, lousy communication I moved to a community with live concierge service. Within months they fired everyone and replaced the friendly staff with a beautiful yet defective horribly and horribly managed Luxer One package room. I am ready to move out already. They fine me for empty lockers and try to deliver large furniture to a package room instead of my townhome doorstep, with 2 seconds to open the door and no option to re-enter after the shock of what is awaiting you wears off. Their phone line is constantly busy. I wouldn't recommend this service for any reason.