Customer service is a nightmare and… Customer service is a nightmare and completely useless. If the delivery service does something incorrectly (puts the wrong package in the wrong locket, inputs your unit number incorrectly, etc) they basically cannot do anything to help. I've had two packages delivered incorrectly. The first time I never got a locker code, I don't know if someone else got the code or if it just got messed up, my building management eventually found the package. This time I got a code, went down to pick it up, and found someone else's package in the locker. Luxer has been completely useless in helping me to locate the package, they have sent me to a larger package room multiple times, and have told me the package was picked up, if it was it was not picked up by me, but I guess they have no liability for basically handing my package to someone else. The system is great when it works correctly, but one mistake turns into an unresolvable problem.

Not terrible but not great Not terrible but not great. Having only one code to access all of my packages is challenging when moving. Though it’s nice to have extra security for my packages.

Returns system is faulty Returns system is faulty. I dropped off a product in their locker for return to Amazon. LuxerOne gave me no way to provide the return label. They passed the package on to UPS without receiving a tracking number from UPS. Now neither company (UPS nor LuxerOne) can find my package, and I've lost the entire value of it.

Ridiculous fines, empty lockers, lousy communication I moved to a community with live concierge service. Within months they fired everyone and replaced the friendly staff with a beautiful yet defective horribly and horribly managed Luxer One package room. I am ready to move out already. They fine me for empty lockers and try to deliver large furniture to a package room instead of my townhome doorstep, with 2 seconds to open the door and no option to re-enter after the shock of what is awaiting you wears off. Their phone line is constantly busy. I wouldn't recommend this service for any reason.

This company is great if you like being… This company is great if you like being charged $10 a day for having your package in a locker. I get emaila and texts about nothing all the time. And these guys give you one. And then no more and just start charging you a few days later. I understand it's too budensomw to send another text before you start charging. Also this package may not be something you ordered, could be just some nonsense package somebody sent you, and now you pay $20 for a package you never wanted for the major privilege of sitting in a locker for a few days. Let's hope you are home when you receive a package. Seems slightly scammy and rigged for you to pay up as much as possible.