This company is a joke and is criminal… This company is a joke and is criminal at best. You are charged a service for your packages to be secure, however the irony is that most of the times you never receive your packages from the lockers. Their “customer” service is a joke at best where they agents lie and mislead you. They choose to place the blame to the association or building you’re assigned too. Bunch of lazy unprofessional agents that don’t wanna do their job. I have several packages held captive unable to be retrieve because they can’t acknowledge their locker is stuck. Their maintenance…if you even call it that can never fix the issue and leave the very same down with no resolution. This company is garbage be warned please.

How's this even legal How's this even legal? Ordered a brand new MBP from BestBuy. Was assigned to a locker, opened it and wasn't there. Called support, was given an image of a label belonging to someone else. Talked with the onsite team, they deferred me back to Luxer Support. They could careless, it's been 13 days and still haven't gotten the "escalation" call back.

Not terrible but not great Not terrible but not great. Having only one code to access all of my packages is challenging when moving. Though it’s nice to have extra security for my packages.

Luxer One is just another way for… Luxer One is just another way for apartment complexes to rip you off with extra fees in the fine print. I created an account on this website solely for this review because I have no other way to fight back now that they have my package locked away. I never asked for, or wanted, their services.

Returns system is faulty Returns system is faulty. I dropped off a product in their locker for return to Amazon. LuxerOne gave me no way to provide the return label. They passed the package on to UPS without receiving a tracking number from UPS. Now neither company (UPS nor LuxerOne) can find my package, and I've lost the entire value of it.