How's this even legal How's this even legal? Ordered a brand new MBP from BestBuy. Was assigned to a locker, opened it and wasn't there. Called support, was given an image of a label belonging to someone else. Talked with the onsite team, they deferred me back to Luxer Support. They could careless, it's been 13 days and still haven't gotten the "escalation" call back.

Not terrible but not great Not terrible but not great. Having only one code to access all of my packages is challenging when moving. Though it’s nice to have extra security for my packages.

Works for the most part, confusing faulty system for couriers make this riddled with issues Works for the most part, but yes the couriers all don’t give a crap about following Luxer’s protocols for assigning correct lockers. I have an error happen at least once a week where they incorrectly assign my package to the wrong locker etc. Very annoying, but at least the customer service agents are live via chat 24/7

Luxer One's Business Is Based On A Faulty Model As a resident in my complex, I'm required to pay a $20 monthly fee. For that, I'm supposed to get: 1) Notification of package delivery 2) A secure room with access control for deliveries Here's the problem, LuxerOne's service is dependent on the carriers (UPS, FedEx, USPS, etc.) performing all the steps to log deliveries into the LuxerOne System. It turns out the carrier's drivers are overworked so they just drop off the packages without logging them into LuxerOne. Even worse, sometimes they don't ever put them in the secure room. When you complain to LuxerOne about this, they say, "Not Our Fault. Call the carrier and complain." Bottom line, I'm paying for a service that rarely works as advertised since LuxerOne's product is dependent on a third party (The Carriers) that they have no contractual agreement with. Thus I'm calling out LuxerOne's business as near useless since it's based on a Faulty Business Model.

Luxer one is a fraud company Luxer one is a fraud company. They provide no assistance. Their gadgets are horrible and broken. Most of the time their door will not open and then your packet will be lost. They will offer no assistance except telling that they will blame the property manager about the loss or the door of the mailbox not opening. They will not take any responsibilities and will provide no help. Forget about compensation for your loss. Luxer one is No.1 fraud company.