They are awesome!!!! They are awesome! Amazon dumped my package inside of a locker but never sent me a code (nothing new) but within an hour of contacting Luxor support, they were able to locate exactly which locker it was in and provided me with an access code. Sadly, you don't find too many companies with such great support anymore.

What’s even the point of this service What’s even the point of this service? The delivery drivers never scan my packages into the system, so I can’t get into the package room as I never receive a code until I contact customer service. Why not just let tenants have a mailroom key like a normal building? It’s not like this service stops other residents from taking your package, they throw them all in the same room.

Absolutely and entirely unreliable 9/10… Absolutely and entirely unreliable 9/10 times that you get a package/mail. I legitimately hate ordering anything anymore because it is almost ALWAYS misplaced or never delivered to me. They are one of the worst companies I’ve ever dealt with in my entire life. Hopefully someone higher up reads all of these awful reviews and aims to make changes. Peoples mail is important. This isn’t just something that you can constantly mess up and never aim to fix it.

This company is great if you like being… This company is great if you like being charged $10 a day for having your package in a locker. I get emaila and texts about nothing all the time. And these guys give you one. And then no more and just start charging you a few days later. I understand it's too budensomw to send another text before you start charging. Also this package may not be something you ordered, could be just some nonsense package somebody sent you, and now you pay $20 for a package you never wanted for the major privilege of sitting in a locker for a few days. Let's hope you are home when you receive a package. Seems slightly scammy and rigged for you to pay up as much as possible.

This company is a joke and is criminal… This company is a joke and is criminal at best. You are charged a service for your packages to be secure, however the irony is that most of the times you never receive your packages from the lockers. Their “customer” service is a joke at best where they agents lie and mislead you. They choose to place the blame to the association or building you’re assigned too. Bunch of lazy unprofessional agents that don’t wanna do their job. I have several packages held captive unable to be retrieve because they can’t acknowledge their locker is stuck. Their maintenance…if you even call it that can never fix the issue and leave the very same down with no resolution. This company is garbage be warned please.