Works for the most part, confusing faulty system for couriers make this riddled with issues Works for the most part, but yes the couriers all don’t give a crap about following Luxer’s protocols for assigning correct lockers. I have an error happen at least once a week where they incorrectly assign my package to the wrong locker etc. Very annoying, but at least the customer service agents are live via chat 24/7

Absolutely and entirely unreliable 9/10… Absolutely and entirely unreliable 9/10 times that you get a package/mail. I legitimately hate ordering anything anymore because it is almost ALWAYS misplaced or never delivered to me. They are one of the worst companies I’ve ever dealt with in my entire life. Hopefully someone higher up reads all of these awful reviews and aims to make changes. Peoples mail is important. This isn’t just something that you can constantly mess up and never aim to fix it.

Worst service Worst service, and even worse phone reps. Had issue with receiving a package 📦 only to have a customer rep act is if I was a burden to call them. Worst service ever. Putting a complaint in with my complex.

I gave them one star since I can’t give… I gave them one star since I can’t give them zero. It took them so long to get back the footage and the office was so disorganized from telling me that the footage didn’t exist when someone else told me prior the footage did exist. it’s been so long that the police won’t be looking into my report. It took Luxor approximately three weeks to get the footage to the office.

This company is a joke and is criminal… This company is a joke and is criminal at best. You are charged a service for your packages to be secure, however the irony is that most of the times you never receive your packages from the lockers. Their “customer” service is a joke at best where they agents lie and mislead you. They choose to place the blame to the association or building you’re assigned too. Bunch of lazy unprofessional agents that don’t wanna do their job. I have several packages held captive unable to be retrieve because they can’t acknowledge their locker is stuck. Their maintenance…if you even call it that can never fix the issue and leave the very same down with no resolution. This company is garbage be warned please.