How's this even legal How's this even legal? Ordered a brand new MBP from BestBuy. Was assigned to a locker, opened it and wasn't there. Called support, was given an image of a label belonging to someone else. Talked with the onsite team, they deferred me back to Luxer Support. They could careless, it's been 13 days and still haven't gotten the "escalation" call back.

This company will just straight lie to… This company will just straight lie to you. I had a representative tell me they had reviewed the footage from the pick up of my package and they confirmed it was me.... Ended up that the property management had pulled the package and signed it as "MANAGEMENT" The manger is a female, I am a male. If she would have actually reviewed the footage and the delivery at all she would have known it was management. Just lied point blank

Worse than useless I've never been able to log into the app. Resetting the password does no good. Their customer service sent me an obviously AI-generated reply and when I persisted to get a human response they just told me to talk to my building management, who just said I was entered into the system correctly. Now I have to guess when I might have a package and search the messy room using a temporary code to enter...which anyone can do, so it's hardly "secure and convenient".

Disgusting operations and customer/help… Disgusting operations and customer/help desk 'support'. Missing UPS pkg claimed was delivered but UPS never scanned it in so it's UPS vs Luxor only I am paying the price. I placed multiple messages/ emails/phone calls/IMs while they claim to be online -- all went ignored. I followed up aggressively and they then submit a FAKE help desk ticket. Who the hell is running that company because they suck too!

Worst idea for a company ever Worst idea for a company ever. They do not pay any shipping company to use them, they just try and force them to use it. Therefore, UPS, FedEx or USPS will either take no photos or take photos that doesn't show the shipping label so you have no idea what the package is. Now, I don't even receive any photos. Luxer refuses to rectify the situation and states their only job is to host the check-in iPad.