This company is great if you like being… This company is great if you like being charged $10 a day for having your package in a locker. I get emaila and texts about nothing all the time. And these guys give you one. And then no more and just start charging you a few days later. I understand it's too budensomw to send another text before you start charging. Also this package may not be something you ordered, could be just some nonsense package somebody sent you, and now you pay $20 for a package you never wanted for the major privilege of sitting in a locker for a few days. Let's hope you are home when you receive a package. Seems slightly scammy and rigged for you to pay up as much as possible.

Works for the most part, confusing faulty system for couriers make this riddled with issues Works for the most part, but yes the couriers all don’t give a crap about following Luxer’s protocols for assigning correct lockers. I have an error happen at least once a week where they incorrectly assign my package to the wrong locker etc. Very annoying, but at least the customer service agents are live via chat 24/7

This company will just straight lie to… This company will just straight lie to you. I had a representative tell me they had reviewed the footage from the pick up of my package and they confirmed it was me.... Ended up that the property management had pulled the package and signed it as "MANAGEMENT" The manger is a female, I am a male. If she would have actually reviewed the footage and the delivery at all she would have known it was management. Just lied point blank

Worst service Worst service, and even worse phone reps. Had issue with receiving a package 📦 only to have a customer rep act is if I was a burden to call them. Worst service ever. Putting a complaint in with my complex.

What’s even the point of this service What’s even the point of this service? The delivery drivers never scan my packages into the system, so I can’t get into the package room as I never receive a code until I contact customer service. Why not just let tenants have a mailroom key like a normal building? It’s not like this service stops other residents from taking your package, they throw them all in the same room.