Not terrible but not great Not terrible but not great. Having only one code to access all of my packages is challenging when moving. Though it’s nice to have extra security for my packages.

Disgusting operations and customer/help… Disgusting operations and customer/help desk 'support'. Missing UPS pkg claimed was delivered but UPS never scanned it in so it's UPS vs Luxor only I am paying the price. I placed multiple messages/ emails/phone calls/IMs while they claim to be online -- all went ignored. I followed up aggressively and they then submit a FAKE help desk ticket. Who the hell is running that company because they suck too!

Ridiculous fines, empty lockers, lousy communication I moved to a community with live concierge service. Within months they fired everyone and replaced the friendly staff with a beautiful yet defective horribly and horribly managed Luxer One package room. I am ready to move out already. They fine me for empty lockers and try to deliver large furniture to a package room instead of my townhome doorstep, with 2 seconds to open the door and no option to re-enter after the shock of what is awaiting you wears off. Their phone line is constantly busy. I wouldn't recommend this service for any reason.

Luxer One's Business Is Based On A Faulty Model As a resident in my complex, I'm required to pay a $20 monthly fee. For that, I'm supposed to get: 1) Notification of package delivery 2) A secure room with access control for deliveries Here's the problem, LuxerOne's service is dependent on the carriers (UPS, FedEx, USPS, etc.) performing all the steps to log deliveries into the LuxerOne System. It turns out the carrier's drivers are overworked so they just drop off the packages without logging them into LuxerOne. Even worse, sometimes they don't ever put them in the secure room. When you complain to LuxerOne about this, they say, "Not Our Fault. Call the carrier and complain." Bottom line, I'm paying for a service that rarely works as advertised since LuxerOne's product is dependent on a third party (The Carriers) that they have no contractual agreement with. Thus I'm calling out LuxerOne's business as near useless since it's based on a Faulty Business Model.

This company is a joke and is criminal… This company is a joke and is criminal at best. You are charged a service for your packages to be secure, however the irony is that most of the times you never receive your packages from the lockers. Their “customer” service is a joke at best where they agents lie and mislead you. They choose to place the blame to the association or building you’re assigned too. Bunch of lazy unprofessional agents that don’t wanna do their job. I have several packages held captive unable to be retrieve because they can’t acknowledge their locker is stuck. Their maintenance…if you even call it that can never fix the issue and leave the very same down with no resolution. This company is garbage be warned please.