Customer service is a nightmare and… Customer service is a nightmare and completely useless. If the delivery service does something incorrectly (puts the wrong package in the wrong locket, inputs your unit number incorrectly, etc) they basically cannot do anything to help. I've had two packages delivered incorrectly. The first time I never got a locker code, I don't know if someone else got the code or if it just got messed up, my building management eventually found the package. This time I got a code, went down to pick it up, and found someone else's package in the locker. Luxer has been completely useless in helping me to locate the package, they have sent me to a larger package room multiple times, and have told me the package was picked up, if it was it was not picked up by me, but I guess they have no liability for basically handing my package to someone else. The system is great when it works correctly, but one mistake turns into an unresolvable problem.

They are awesome!!!! They are awesome! Amazon dumped my package inside of a locker but never sent me a code (nothing new) but within an hour of contacting Luxor support, they were able to locate exactly which locker it was in and provided me with an access code. Sadly, you don't find too many companies with such great support anymore.

Not terrible but not great Not terrible but not great. Having only one code to access all of my packages is challenging when moving. Though it’s nice to have extra security for my packages.

What’s even the point of this service What’s even the point of this service? The delivery drivers never scan my packages into the system, so I can’t get into the package room as I never receive a code until I contact customer service. Why not just let tenants have a mailroom key like a normal building? It’s not like this service stops other residents from taking your package, they throw them all in the same room.

Disgusting operations and customer/help… Disgusting operations and customer/help desk 'support'. Missing UPS pkg claimed was delivered but UPS never scanned it in so it's UPS vs Luxor only I am paying the price. I placed multiple messages/ emails/phone calls/IMs while they claim to be online -- all went ignored. I followed up aggressively and they then submit a FAKE help desk ticket. Who the hell is running that company because they suck too!