Luxer one is a fraud company Luxer one is a fraud company. They provide no assistance. Their gadgets are horrible and broken. Most of the time their door will not open and then your packet will be lost. They will offer no assistance except telling that they will blame the property manager about the loss or the door of the mailbox not opening. They will not take any responsibilities and will provide no help. Forget about compensation for your loss. Luxer one is No.1 fraud company.

Worst service Worst service, and even worse phone reps. Had issue with receiving a package 📦 only to have a customer rep act is if I was a burden to call them. Worst service ever. Putting a complaint in with my complex.

What’s even the point of this service What’s even the point of this service? The delivery drivers never scan my packages into the system, so I can’t get into the package room as I never receive a code until I contact customer service. Why not just let tenants have a mailroom key like a normal building? It’s not like this service stops other residents from taking your package, they throw them all in the same room.

This company is a joke and is criminal… This company is a joke and is criminal at best. You are charged a service for your packages to be secure, however the irony is that most of the times you never receive your packages from the lockers. Their “customer” service is a joke at best where they agents lie and mislead you. They choose to place the blame to the association or building you’re assigned too. Bunch of lazy unprofessional agents that don’t wanna do their job. I have several packages held captive unable to be retrieve because they can’t acknowledge their locker is stuck. Their maintenance…if you even call it that can never fix the issue and leave the very same down with no resolution. This company is garbage be warned please.

Customer service is a nightmare and… Customer service is a nightmare and completely useless. If the delivery service does something incorrectly (puts the wrong package in the wrong locket, inputs your unit number incorrectly, etc) they basically cannot do anything to help. I've had two packages delivered incorrectly. The first time I never got a locker code, I don't know if someone else got the code or if it just got messed up, my building management eventually found the package. This time I got a code, went down to pick it up, and found someone else's package in the locker. Luxer has been completely useless in helping me to locate the package, they have sent me to a larger package room multiple times, and have told me the package was picked up, if it was it was not picked up by me, but I guess they have no liability for basically handing my package to someone else. The system is great when it works correctly, but one mistake turns into an unresolvable problem.