Returns system is faulty Returns system is faulty. I dropped off a product in their locker for return to Amazon. LuxerOne gave me no way to provide the return label. They passed the package on to UPS without receiving a tracking number from UPS. Now neither company (UPS nor LuxerOne) can find my package, and I've lost the entire value of it.

Works for the most part, confusing faulty system for couriers make this riddled with issues Works for the most part, but yes the couriers all don’t give a crap about following Luxer’s protocols for assigning correct lockers. I have an error happen at least once a week where they incorrectly assign my package to the wrong locker etc. Very annoying, but at least the customer service agents are live via chat 24/7

Luxer one is a fraud company Luxer one is a fraud company. They provide no assistance. Their gadgets are horrible and broken. Most of the time their door will not open and then your packet will be lost. They will offer no assistance except telling that they will blame the property manager about the loss or the door of the mailbox not opening. They will not take any responsibilities and will provide no help. Forget about compensation for your loss. Luxer one is No.1 fraud company.

I gave them one star since I can’t give… I gave them one star since I can’t give them zero. It took them so long to get back the footage and the office was so disorganized from telling me that the footage didn’t exist when someone else told me prior the footage did exist. it’s been so long that the police won’t be looking into my report. It took Luxor approximately three weeks to get the footage to the office.

They are awesome!!!! They are awesome! Amazon dumped my package inside of a locker but never sent me a code (nothing new) but within an hour of contacting Luxor support, they were able to locate exactly which locker it was in and provided me with an access code. Sadly, you don't find too many companies with such great support anymore.