Disgusting operations and customer/help… Disgusting operations and customer/help desk 'support'. Missing UPS pkg claimed was delivered but UPS never scanned it in so it's UPS vs Luxor only I am paying the price. I placed multiple messages/ emails/phone calls/IMs while they claim to be online -- all went ignored. I followed up aggressively and they then submit a FAKE help desk ticket. Who the hell is running that company because they suck too!

Ridiculous fines, empty lockers, lousy communication I moved to a community with live concierge service. Within months they fired everyone and replaced the friendly staff with a beautiful yet defective horribly and horribly managed Luxer One package room. I am ready to move out already. They fine me for empty lockers and try to deliver large furniture to a package room instead of my townhome doorstep, with 2 seconds to open the door and no option to re-enter after the shock of what is awaiting you wears off. Their phone line is constantly busy. I wouldn't recommend this service for any reason.

Luxer one is a fraud company Luxer one is a fraud company. They provide no assistance. Their gadgets are horrible and broken. Most of the time their door will not open and then your packet will be lost. They will offer no assistance except telling that they will blame the property manager about the loss or the door of the mailbox not opening. They will not take any responsibilities and will provide no help. Forget about compensation for your loss. Luxer one is No.1 fraud company.

Worse than useless I've never been able to log into the app. Resetting the password does no good. Their customer service sent me an obviously AI-generated reply and when I persisted to get a human response they just told me to talk to my building management, who just said I was entered into the system correctly. Now I have to guess when I might have a package and search the messy room using a temporary code to enter...which anyone can do, so it's hardly "secure and convenient".

This company will just straight lie to… This company will just straight lie to you. I had a representative tell me they had reviewed the footage from the pick up of my package and they confirmed it was me.... Ended up that the property management had pulled the package and signed it as "MANAGEMENT" The manger is a female, I am a male. If she would have actually reviewed the footage and the delivery at all she would have known it was management. Just lied point blank