Never use these guys-especially military Despite claims to the contrary, Smartbox is unfamiliar with the paperwork required for military moves. (They actually forged one of the required documents I needed to receive reimbursement.) On top of that, they completely destroyed one of my crates and everything in it. I was still required to pay the entire cost of the move.

Smooth sales process yet awful delivery experience I am undertaking a long distance move. The sales process was very smooth -- but the box delivery was a nightmare and has left me skeptical about the rest of the move working out smoothly. I needed the labor support of the Boston area partner - they showed up four hours later than originally quoted, and the two men looked less than reliable for providing the labor. One barely moved anything; he was on the phone for a portion of the time and fiddled around with breaking a lock off of one of the Smartboxes. Another of the Smartboxes still contained items, so I couldn't use it, and it was going to take them another 2 hours or so to get me a replacement. Smartbox better find another contractor.

If I could give them a zero I would If I could give them a zero I would. Good customer service keeps customers coming back. Bad customer service keeps customers away. This company has the worst service of any company I have dealt with for years. When offering customer service, they are not genuine. Customer service staff does a good job of remaining polite and conciliatory, even when faced with you angry. They have no problem with delivering the containers but plan on a lot of excuses and delays getting them. The truck broke down, the driver called in sick, the forklift broke to start. Then when you need it picked up they use All City Moving in Hayward. They are the worst of the worst, they promise pickup, schedule you wait all day no respect of a call. Then when you call you to find out you are rescheduled weeks out. If you want quality service STAY AWAY. I AM GETTING HOW FINES TAKEN 2 DAYS OFF WORK. SMARTBOX AND ALL CITY MOVING DOES NOT CARE. EVEN THE UPPER MANAGEMENT BLOWS YOU OFF.

No show! No care! Call for a pickup, they never showed up. Called again, was asked if I set up a schedule for pickup. Firmly I stated to Tammy, that I called for a pickup, I don’t know how much more clear I can be about- Come and pick them up! We are down here in Ft Lauderdale area, I called couple of days before Dorian was suppose to hit South Florida, they refuse to pick them up until after the storm was suppose to hit, and they let me know I would be responsible for the damages of the empty wooden pods sitting on a pallet base. By they grace of god, South Florida was spared. And those two pods are still sitting in my driveway.. They don’t even care about the safety of a neighbor hood or the lives put at risk! Need I say anything more about their business practice?

Horrible support and scheduling In late January, I contacted SmartBox to have my empty box picked up. The earliest date they could arrange pick up was January 30th. It is now February 11th, I have attempted on multiple occasions to reschedule and on multiple occasions to find out why the delay. They have never given me a phone call or an answer. It has now been almost 2 weeks since the first scheduled pick up and the box is still here -- and still no plan on how to remove it.