Smart box lost my pods!!!! Well smart box has lost all my pods and don't seem to care I start working next week, or that I haven't slept in a bed for a month! they don't know where my stuff is? Horrible customer service always saying they will email someone about your problems!!! I'm unhappy and if they don't find my stuff ASAP there will be hell to pay!

Great for Storage, but not for quality Overall I was somewhat satisfied. I did not enjoy paying for an entire month when the box was dropped off two days into the new term. I also thought the boxed were not well built and barely closed correctly. I would also recommend wearing gloves, because you will get splinters opening and closing the doors, they are just not built well.

Never showed up!!! Horrible service! Never showed up. Never called. Phone number has technical difficulties so we can’t contact. Local number no one answers. You leave a message for a return call and no one ever called. Box was supposed to be delivered Friday morning. Never showed up. Took us til Saturday to get ahold of someone. Told us they now can’t have a box to us till Monday. Family was supposed to move out of the house by Saturday. Wrecked the whole move. Don’t use this company!

No Show I ordered boxes down for this morning, and they weren't there. I confirmed the date and time of access with the agent a few days earlier, yet no one at the facility, no one answering the local or national numbers. No one called back. I even tried online chat which tells me "someone will be with you momentarily." A lie. I was told the facility would be open from 9:30 am until 3:30 pm today, yet after being there for an hour, no one was ever there. I am now concerned with their viability.

Not what i expected The concept is great. But. The driver who dropped off my boxes gouged huge scars in my driveway by dragging the boxes into place instead of picking up and moving them with the forklift. And he didn't check to make sure the hardware would actually close and lock. So after a 14-hour day of moving, I had to leave the boxes unsecured on a Friday night because everything was an inch and a half off. To their credit, two guys came out the next morning to move the hardware so I could lock the boxes. They took photos of the damage to my driveway, but I've never heard back about repairs, a discount, nuttin'. The boxes are locally made, and the Dallas franchise is relatively new. I'm betting they'll get better and building and handling them. Make sure the boxes actually close and lock correctly before you let the delivery guy drive away.