No support I have called several times to have someone acknowledge the holes that were in the side of the box that were left open where screws once were. During the rainy weather I had to buy bolts and nuts from a hardware store to plug the holes to keep my belongings from getting wet. I still haven't heard back from Smart box and the box was dropped of at the end of last month.

Terrible company--do NOT use Terrible company--do NOT use! They gave us a box that leaked and assumed no responsibility for any of it. Several of our moving boxes were ruined. Basically said not their responsibility. Would never use them again. Also customer service is terrible--can't get anybody on the phone.

No Show I ordered boxes down for this morning, and they weren't there. I confirmed the date and time of access with the agent a few days earlier, yet no one at the facility, no one answering the local or national numbers. No one called back. I even tried online chat which tells me "someone will be with you momentarily." A lie. I was told the facility would be open from 9:30 am until 3:30 pm today, yet after being there for an hour, no one was ever there. I am now concerned with their viability.

Worthless box They can't even keep a guide on this stupid box! We were thinking of getting a newer up dated box but as crappy as this box has been I wouldn't waste the money on another one of these stupid boxes n9t worth the money

Terrible experience Terrible experience. I rented 2 boxes and one leaked though the roof ruining the contents in the center of the box. After numerous calls. I reached someone at smart box and they told me to make a claim on my home owner policy and they don't provide any warranty that the boxes are dry.