Worst company in history Worst company in history. Dumb and useless service. I had the unpleasant experience of dealing with manager Rafiq. A narcissist smug idiot who wouldn’t know how to deal with people if it was tattooed on him. They consistently lie and change their story so they don’t have to actually admit fault. Packages are routinely stolen and scheduling anything is an effort in futility. I have to say, run, run away. If your building has this service, your life will be ruined

This company has the worst customer… This company has the worst customer service I have ever encountered. They no longer have a phone support line. The apartment complexes cannot contact them. Packages disappear and if you move, the are not forwarded or returned to sender. They are “donated”.

I absolutely love this place I absolutely love this place. For me personally, I live in the Jackson Apartments in Seattle and I always had amazing service with these guys. Even accommodate me when I want to pick up my packages in person from the warehouse. Always greeted by friendly people with a smile. Chad and Crystal always go above and beyond and are patient with my requests. highly recommend this company.

Terrible Service The service is terrible. You have to wait hours and even days after your package was delivered for Fetch to have it in their system. Several packages have been lost, returned to sender, or damaged. Worst part is most apartments force their residents to use & pay for this service by telling carriers that they are not allowed to deliver directly to the apartment and anyone who tries will have their packages returned to sender, which is the only reason these people are still in business. Oh, and customer support is scarce to non-existent.

My hope is that Fetch is a class action… My hope is that Fetch is a class action lawsuit waiting to happen. When I lived in Austin in an apartment, I was forced and charged to use Fetch for package delivery. As a result, countless packages were stolen. To avoid this, one must grab a package left at the door in less than 30 seconds -- no exaggeration. My biggest loss was a laptop that was purchased for donation to a nonprofit. While I attempted to rescue this from theft, Fetch was not taking phone calls at that time -- reason = too busy. May karma catch up with this company and all that force its services and may that happen sooner than later.