Fetch losing Christmas presents! Fetch lost a few of my Christmas gifts, where various vendors staged and have pictures of them delivering items to the warehouse. Fetch lost my items and state it is not their fault and to file claims with the vendor. No accountability is given for this service and I would not recommend moving to a location where fetch handles packages.

Fetch either has lost or delivered… Fetch either has lost or delivered packages addressed to me to the wrong address on numerous occasions. Their customer service is non-existent and the best you can hope for is for them to tell you "Get a Refund from Amazon". They are both incompetent and not service oriented. In short they suck!

Very very bad Wow. I couldn't agree more with the other reviews in this list. Fetch is an awful business model. Another level of complexity to the already complex logistics process. Fetch offers no plus for tenants, only a plus for management as they can wipe their hands and say "nothing to do with us, contact Fetch" Contacting Fetch is at best frustrating. The support they offer is slow and there is no live chat, no way to call (the number I was given by my management company is now invalid) and their attitude flippant. They treat every package as if it is a frivolous purchase not like it could be a credit card, an anniversary gift or perhaps medications. I would not move into another building that uses Fetch.

Poor service, no control to resolve I wish there was a way to rate with a zero/negative star experience. Again, my larger package that I 'MUST BE HOME FOR' was not delivered in the time slot selected even though the Fetch app states that is out for delivery since yesterday afternoon. Of course you can't get a human to assist, and I expect several days of either no response or passing the buck response. I wish my apartment complex had read reviews like this before they selected this company in place of letting Amazon deliver to our doors.

it’s not a service when it makes getting your packages worse avoid. Package was scheduled to be delivered today, so we waited in. Agent claims to have attempted delivery but clearly is not being truthful as we were in all day. I contacted customer service (through online chat and have screen shots) and was told they would add it to the last delivery slot. Didn’t come again having now waited in all day and all evening. I don’t see the point in this “service” my advice is stick to an apartment building where Amazon delivers directly. This so called service is a dreadful.