Horrible thieves Horrible thieves! My UPS package full of Christmas from Macy's on Friday 12/2 and I scheduled the 1st delivery time for the next day. When the delivery slot arrives, I receive a message to reschedule, even though the message I view each morning is that it is out for delivery. No response from their Customer Service. The Elm Apts,FWT charges me each month for this crap. I saw my neighbor receive a package yesterday, where was mine? Band of thieves!!!!!

Worst company in history Worst company in history. Dumb and useless service. I had the unpleasant experience of dealing with manager Rafiq. A narcissist smug idiot who wouldn’t know how to deal with people if it was tattooed on him. They consistently lie and change their story so they don’t have to actually admit fault. Packages are routinely stolen and scheduling anything is an effort in futility. I have to say, run, run away. If your building has this service, your life will be ruined

ABSOLUTELY PERFECT! My delivery was delivered before the scheduled time and I am very, very happy about that! I would love to give the Fetch delivery person a 10-star rating!!! 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Terrible Service The service is terrible. You have to wait hours and even days after your package was delivered for Fetch to have it in their system. Several packages have been lost, returned to sender, or damaged. Worst part is most apartments force their residents to use & pay for this service by telling carriers that they are not allowed to deliver directly to the apartment and anyone who tries will have their packages returned to sender, which is the only reason these people are still in business. Oh, and customer support is scarce to non-existent.

My hope is that Fetch is a class action… My hope is that Fetch is a class action lawsuit waiting to happen. When I lived in Austin in an apartment, I was forced and charged to use Fetch for package delivery. As a result, countless packages were stolen. To avoid this, one must grab a package left at the door in less than 30 seconds -- no exaggeration. My biggest loss was a laptop that was purchased for donation to a nonprofit. While I attempted to rescue this from theft, Fetch was not taking phone calls at that time -- reason = too busy. May karma catch up with this company and all that force its services and may that happen sooner than later.