2 day shipping becomes 4 day shipping. The only thing fetch achieves, is getting your package to you day or more later. Two day shipping, becomes 4 shipping with they are involved. Fetch often has the packages delivered to them by about lunch. The delays are caused by: - taking to long to scan in the packages - not having available delivery times that day because of the delay in scanning or limited capacity. - cancelling delivery windows The only reason they still exists is because apartment managers mandate their use.

This company has the worst customer… This company has the worst customer service I have ever encountered. They no longer have a phone support line. The apartment complexes cannot contact them. Packages disappear and if you move, the are not forwarded or returned to sender. They are “donated”.

I live in Mesa AZ I live in Mesa AZ. after moving in we were notified by the leasing office that they were forcing all tenants to pay for fetch. We don’t have to use it but we have to pay for it. For anyone thinking about moving into an apartment community PLEASE be aware of all the charges added in after your base rent. When I first moved in the extras were about $80 now they are over $200. These services like fetch are scams and the apartments that use them are getting kick backs.

Lost packages in Miami I've been living in my apartment for 2 weeks and thought I really liked the service but then, a package valued over $100 goes missing. Tracking shows it was delivered to their facility but it was not logged in or delivered to me. I have sent 3 emails with no responses. Their "live chat" also does not work as it just takes you to a screen that says "loading" indefinitely. I have no idea how to get a hold of someone or how to file a claim. Therefore I will have to file in a court of law next week. Apparently everyone has had at least a few packages go missing and the lack of response, help or accountability will really take you over the edge. *Note: Their response is asking me to email them however I have already emailed multiple times and received no response, hence the purpose of this complaint.

Poor Service My apartment complex, Denim Scottsdale, decided to use this service instead of the parcel locker room we have. Since using it, 2 packages have been lost. one was delivered to the wrong apartment, and they don't seem to be anything about it. THIS IS HORRIBLE SERVICE