Shipping only free if delivering to a business I didn't like that your website touts "FREE DELIVERY! FREE DELIVERY!" all through the shopping experience. Then, when I finally decide to go through with the purchase, there's a shipping charge with some fine print about business versus home delivery. Also, my shipment seems to be hung up about 2 hours away in Susanville, Ca for the past two days.

Wanted to buy a hose for my grain vac… Wanted to buy a hose for my grain vac and was told I needed to fill out paperwork for tax exemption, next morning I received the email, filled it out never heard anything so I called talked to the same person as the day before, he told me he would call me that evening or the next morning that I could get my hose ordered. I never received a call 2 days later I ordered a hose from another company and they shipped it the same day. I guess you's don't need the business your making enough money.

Really good customer service Really good customer service.

Trustpilot, the feedback solicitor is lame. Soliciting feedback before the item even ships is lame. Yes, I saw the disclaimer in the solicitation. It is still lame. I blame their feedback provider TRUSTPILOT. The hose guys are just stuck with a lame feedback provider. Was two stars, now 5 stars because they really went overboard to do everything else.

Was able to call up and speak to a live… Was able to call up and speak to a live person, at a company that hasn't outsourced their customer service overseas. The individual was knowledgeable on there products, took my order and the order was shipped the next day. I will continue to support this American company.