Trustpilot, the feedback solicitor is lame. Soliciting feedback before the item even ships is lame. Yes, I saw the disclaimer in the solicitation. It is still lame. I blame their feedback provider TRUSTPILOT. The hose guys are just stuck with a lame feedback provider. Was two stars, now 5 stars because they really went overboard to do everything else.

Shipping only free if delivering to a business I didn't like that your website touts "FREE DELIVERY! FREE DELIVERY!" all through the shopping experience. Then, when I finally decide to go through with the purchase, there's a shipping charge with some fine print about business versus home delivery. Also, my shipment seems to be hung up about 2 hours away in Susanville, Ca for the past two days.

Great Company, People, and Product Working with an English speaking person with professional product knowledge was a great starting point. Once i placed the order it was nice to follow it from the warehouse to my door. When the product arrived there were no surprises, just the product I expected. Thank You

You had the hose sizes in stock and the… You had the hose sizes in stock and the lengths I needed. Straightforward website to go through and find the type of hose and size you need. I'm replacing the hoses for a Trac-Vac, it's your choice but to add a note somewhere saying the hoses work on Trac-Vac is up to you. I have purchased from you before for a different debris vac hose and I'm very happy with it and has lasted longer then the OEM hose, and I have no doubt the hoses I just ordered will out perform the original Trac-Vac hoses.

Excellent Sales Agent - Good Service Dan was an excellent Sales Agent for your e-commerce business. Nice friendly informative conversation as he selected the correct hose, and looked up the proper State Sales Tax. Product arrived on my doorstep on time and unmolested. First time Customer, but most likely not the last time. Have a blessed day, Larry Huff