Had 2 pieces break Had 2 pieces break, and they replaced them very quickly. I was able to use their online messaging tool to request the replacements, and I expected it to to take forever to receive the pieces. I was pleasantly surprised.

Swans in Africa I purchased several of the wooden swans to use in Rwanda, Africa in a training for nurses. It was a great event as they never had done a puzzle let alone a 3D-puzzle. Each one had all of parts and all went perfectly. At the end I told the story of the ugly duckling for understanding of lateral and vertical abuse/jealousy and inspirational to soar in your glory of who you are as a nurse. Thank you

Smaller locomotive and tender & large pendulum clock The wood used in these smaller models is very thin and very brittle. The wood also tends to delaminate. It only takes a very small amount of pressure to break the wood. The larger clock model had an issue with alignment. The clock hands tended to hang up on the clock face.

Looks don't do it justice. Everything you guys did, was helpful. Saw it at DIY many times and thought this would make a great gift for someone. I purchased it for my brother and when he got it, he was taken by the looks of it and immediately started putting it together.

Ordering from Handscraft was a great… Ordering from Handscraft was a great experience! Your products are beautiful and I can’t wait to see my grand daughter’s face when she opens her birthday gift. I will be ordering again. Thank you!