Great customer service! Missing one piece from a build I got for Christmas and the customer service was oustanding! I took a picture of what I was missing (from the printed layout) and I had the piece less than a week later. This is definitely a well ran company that takes care if the customer!

Fast Response When assembling a Sunshine Town Bookend, I broke the on/off switch for the lights. I contacted Hands Craft and received an immediate response. The part I needed was received within a week at no charge. You can’t get much better customer service than that!

Great Kits and Customer Service I absolutely love their large variety of diy products and miniature kits. I’ve personally finished multiple miniature rooms and loved them so much I’ve sent kits to family and friends as gifts. The quality of the materials and the layout of the instructions make the whole experience very enjoyable. I love watching it come together. 10 out of 10 would recommend.

I love the 3D Creative Bookends series I love the 3D Creative Bookends series. I've started my second one. I hope they create more in this series. When I had a problem with the wiring (probably my fault) they were eager to rectify the situation and quickly sent me a replacement part. I informed the retailer about their response to my problem and she said that she would pass that on to people who are worried that that they might mess something up.

Pieces don't fit well and break easily Pieces don't fit well and break easily. Never got to finish the airship because wood pieces snapped when breaking them loose from the original board.