Trustworthy and simple process -

Less $$ for device than promised The original offer for my Samsung S10 5G was $110 in good condition. They updated it to "broken" condition several days (not the 24 hours as they claim) after it was delivered and lowered the price to $74, claiming the battery tested bad. This device was purchased new a few months ago and only used for 1 month while overseas. I do believe they are claiming a lot of devices are in worse condition than what individuals describe them as just to pay them less. They did offer to send my device back to me, but i took the lesser offer just to get it over with. I will never be using them again, and advise anyone against using them.

Great Customer Service & Follow-Through! Long story short, when I sent my phone to ClicknCell, there had been some mixup. I received an email about a completely different phone and never heard back from that email chain. I was a bit sketched out that I had been scammed, but called the customer service number. The gentleman on the other end was very apologetic, courteous and helpful. He got things sorted out within a few minutes and even direclty processed the payout for my phone. I would 100% trust ClicknCell again in the future.

Outstanding Customer Service Initially there was some confusion with the trade in, but then Daniel from the customer service department handled everything. Normally, I wouldn’t leave a review solely based on my customer service experience, but this was by far the best I’ve ever had. Outstanding communication.

A good business fueled by great people A business can be measured not in their ability to be perfect but in moments of recovery and imperfections...Its not always an easy task standing on the front lines making decisions of value to consumers during these times. This company has and overcomes challenges via shipping, communication and volume of demand on day to day basis. I didn't have a perfect experience with them, but I understand why challenges came up and I have to acknowledge and commend them for not quitting or giving up on assisting me, recognizing where problems arose and working with me to correct, and showing a compassionate side and real interest in helping me. Process is easy to do. Instructions clear and conscise and lots of availability to ask questions along the way. Pricing is fair and from what I've seen higher than many in the market. Team is informed, and quick to respond.