Communication Difficulties Rec'd an email that they adjusted their offer and I responded by accepting their offer. Have not hear from them after numerous emails back to them. Called and issue was resolved in a very timely manner.

Mixed Experience, but I got paid... I had a mixed experience with Clickncell...The Good: I got paid more than any other site was offering for my device. The Not-So-Good: Their system leaves a lot to be desired. While I got the mailing label right away, The assessment and payment process took a long time, and needed careful monitoring. My device was received on a Saturday, but I kept getting emails looking for my device for days afterward, my call and emails in return not getting responses. I finally got an assessment email confirming my device met their standards and was worth what was originally quoted, which I had to accept (why should I need to accept if it was correct?). Then there were payment issues...I requested payout via paypal which they said their processor was having issues with, I offered Venmo as an alternative which I was told would take 1-3 days. 5 days later and still no payment, was getting concerned. I call and spoke to a nice fellow named Daniel who finally got everything sorted out and paid via Venmo right away. The whole process took 10 days, not the paid within 24 hours of receipt they advertise on their site, but I did get paid and more than other sites.

A good business fueled by great people A business can be measured not in their ability to be perfect but in moments of recovery and imperfections...Its not always an easy task standing on the front lines making decisions of value to consumers during these times. This company has and overcomes challenges via shipping, communication and volume of demand on day to day basis. I didn't have a perfect experience with them, but I understand why challenges came up and I have to acknowledge and commend them for not quitting or giving up on assisting me, recognizing where problems arose and working with me to correct, and showing a compassionate side and real interest in helping me. Process is easy to do. Instructions clear and conscise and lots of availability to ask questions along the way. Pricing is fair and from what I've seen higher than many in the market. Team is informed, and quick to respond.

Less $$ for device than promised The original offer for my Samsung S10 5G was $110 in good condition. They updated it to "broken" condition several days (not the 24 hours as they claim) after it was delivered and lowered the price to $74, claiming the battery tested bad. This device was purchased new a few months ago and only used for 1 month while overseas. I do believe they are claiming a lot of devices are in worse condition than what individuals describe them as just to pay them less. They did offer to send my device back to me, but i took the lesser offer just to get it over with. I will never be using them again, and advise anyone against using them.

Keep communicating if you have an issue If you, for some reason, do not receive payment keep reaching out to this group. I did and received a text this morning with prompt payment for my phone. Their claim was a glitch in the system and I hope that was the case. I think my problems were not the norm as many have had positive interactions. Thank you, Daniel, for resolving this month old issue!