Communication Difficulties Rec'd an email that they adjusted their offer and I responded by accepting their offer. Have not hear from them after numerous emails back to them. Called and issue was resolved in a very timely manner.

Less $$ for device than promised The original offer for my Samsung S10 5G was $110 in good condition. They updated it to "broken" condition several days (not the 24 hours as they claim) after it was delivered and lowered the price to $74, claiming the battery tested bad. This device was purchased new a few months ago and only used for 1 month while overseas. I do believe they are claiming a lot of devices are in worse condition than what individuals describe them as just to pay them less. They did offer to send my device back to me, but i took the lesser offer just to get it over with. I will never be using them again, and advise anyone against using them.

Great Customer Service & Follow-Through! Long story short, when I sent my phone to ClicknCell, there had been some mixup. I received an email about a completely different phone and never heard back from that email chain. I was a bit sketched out that I had been scammed, but called the customer service number. The gentleman on the other end was very apologetic, courteous and helpful. He got things sorted out within a few minutes and even direclty processed the payout for my phone. I would 100% trust ClicknCell again in the future.

There were some issues at first but they fixed them There were some issues at first, but they tried really hard to make things right. Daniel is really committed to fixing mistakes and he texted me and reminded me to set up a way to send payment. I haven't had that good of follow up with any company since I can remember. Much appreciated.