Started shaky. Ended SOLID. Placed an order 2 months ago and still haven't received my shoes. I received a tracking number but it still has no delivery date. No one is responding to my messages. I have received no communication whatsoever from anyone. EDIT: Soon after, I was able to get in contact with customer service and the owner, G. Martin, directly communicated with me. Understandably, their were things beyond anyone's control that caused the delay and once that was communicated to me, I understood and was able to get a full refund. Because of the prompt service and maturation in which this was handled, I changed my review from 1 to 4 stars. 4 stars only because of the timetable but again I am willing to give 21 Exclusive Brand another chance. I have done business with them before and it was great. This time was just concerning but again, there were factors beyond anyone's control. The owner is a stand up guy, and I have the utmost respect for him and his business.

I've been patient! I ORDERED A PAIR OF SHOES ON September 27 2023. My order was shipped out on a few days later. Unfortunately it was lost by shipping company and I was now facing a claim. This claim lasted from September and wasn't resolved until December. The Shipping company paid to replaced the shoe which I am now still waiting on. It's now January 27th and I haven't received a call back from anyone in regards to my purchase. I've left multiple messages and voice messages but still nothing. No one should have to wait months for a purchase. I was contacted by Mr. Morgan on January 12th. He explained the situation and assured me that my shoes would be shipped out the following day. Her we are on January 28th and still no shoes. No one has contacted me since the 12th. I tried contacting them again and again for two more weeks and still no reply or email. This has been such an inconvenience.

The Real Deal !! Well , like most everyone else that has searched the internet to see if 21 Exclusive Brand was legit, I too was also skeptical simply because there was only 1 review available to reassure people that they are indeed a real company with real products and services. After speaking with my dedicated account manager D Morgan , I can honestly say that I will be patronizing this company moving forward. Mr. Morgan’s professionalism , follow ups and personal touch points has made this entire transaction and purchase that much more positive. The shoes arrived in accordance with their policies and terms and were in pristine condition. The shoes are also 1000% authentic and original . The packaging was also very durable and like I said , I can’t wait to purchase more products from them. Anyone hesitating to pull the trigger, DONT !! You won’t be disappointed and you have a similar experience to my own , I guarantee it !!

I've recommended 21 Exclusive Brand to… I've recommended 21 Exclusive Brand to all my friends and family. Their commitment to quality, excellent service, and passion for the clothing industry make them stand out. You won't be disappointed when you shop here!

I was pleasantly surprised by the… I was pleasantly surprised by the prompt delivery of my order. Not only did the shoes arrive quickly, but they also fit like a glove, enhancing their fantastic appearance. The quality exceeded my expectations, and I am truly impressed by how amazing they are! Rest assured, I will keep your store in mind for my future shoe needs. Thank you very much for the exceptional service!