e-ville

Maisalantie 2, 04600, Mäntsälä, United States
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2.15
Based on 20 Reviews

5

20.00%

4

10.00%

3

0.00%

2

5.00%

1

65.00%
About e-ville

e-ville.com is an e-commerce company that has its warehouse and warranty service team in Mäntsälä but also a number of Finnish and local product experts living in China. We work hand in hand with Chinese factories so that we can find more exciting products, alternative brands and fresh news for you. We offer our Scandinavian consumers a wide range of practical rugged gadgets via e-ville.com.

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Joakim
SE

No information on delays, problem after problem I basically wanted 1 product from this page. But as there are many low cost products and i was only a 100sek away from the free delivery sum i ordered a couple more. First there was a delay due to a long weekend in China, thats fine no problem with that. But i didnt get any information until i asked. So by the time i asked the 2 - 3 weeks delivery period had already passed. Then i waited a couple of weeks more. Still didnt get any confirmation of shippment so i asked again. this time the product was out of stock. Delivery date for the product was unknown. After about another week i didnt feel like waiting any more and asked to cancell the order. Then i get information that three products has been shipped so these can not be cancelled and if i want to return them i have to pay for the return myself. Despite the fact that i been showered with compensation vouchers and free delivery codes (4 in total on one order). Whats missing from my end here? - The lack of information, If i had got information about the delays i would have been fine with this. - The lack of goodwill from the company. Considering all problems is on their side i would have expected a free return of the products that had been shipped already. Products are in many cases shipped from China so longer delivery time is in my mind perfectly reasonable and should be expected. But that also put more demand on e-ville to keep customers informed. Perhaps sending the producs one-by-one is good in one way. Whats available and whats on stock in the Finnish warehouse will arrive sooner. But a big minus for me is that it takes away the option to cancel the order if a product is out of stock or wont even come back in stock (unless you want to pay for the return yourself ofcourse). I did this order as a "test" to see how this page works. For me it was the first and the last order.

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Hanna
FI

Good products and professional service Good products and solid phones. Customer service goes extra mile to make my day. Last order was a charging cable which they didn't have in their online shop but they arranged that for me anyways.

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Anita M W
SE

Fast delivery Fast delivery, very good and professional service. I love my bike.

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SantaCruz
FI

China junk for a quite high price. They sell China junk for a quite high price. Bought a phone that spent a large part of the 1y warranty time in service. They refused to replace it with another model even if I offered to pay more than the difference. Never again. Warranty service was sometimes ok, sometimes rude and unprofessional.

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Jesper Nicolaj Christiansen
DK

Don't use this site A techincal error occured and they had "misplaced" my payment. Had I not reacted, I would never have gotten my order. Afterwards, they said they made a "small error" and tried to compensate me with a useless memory card. Take your business elsewhere, to a company that actually cares and will give good service, even if they faulter.

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