Slow service, slow refund, useless (Chinese) product I ordered an IP camera and payment was taken for it but there was no confirmation mail - when I asked what had happened I was informed that the item I had bought had just that very second been taken off their catalogue (very convenient!) and there was a more expensive alternative they could recommend in its place. The first warning bell should have been that they could not provide the product ID, only a picture and a brief description (I wanted to research a bit before ordering), but I found what I believed to be a match through Google Images and it seemed to be a good camera. I was warned that shipping could take up to 6 weeks as it was coming from China. I chased them after 6 weeks as the tracking site said the package was on a flight after 3 weeks, but PostNord had no record of it in their system yet. I was told to wait a further week. One week later I requested a refund as there was no update. Two days later the package turned up... and was totally useless as the documentation, software and GUI was in Chinese (with no way to change the language, even with a firmware update). I requested an RMA and a refund, sending the camera to them (in Finland) promptly. I received my money just over 3 weeks later. From start to end they had my money for just over 11 weeks. I wish I had done more research on the company instead of the products! I will never use this company again, nor would I recommend it to anyone.

Present, polite and quick. The products has been perfect. E Ville seem to always have that items noone else has, for a good price. Payment is smooth, and the customer service is very polite. Their webpage is very user friendly and feels intuitive; They remind you of what could be needed to buy alongside your product, and sometimes gives notes about good things to consider with said product. Only con: It is a hassle to get your eventually broken items fixed. Not impossible, but still its a journey on its own..

Worst store!!! Worst store!!! I bought toothbrush stand (UV-hammasharja- ja hammastahna-annostelija) and it never came. While buying it showed delivery dates as 3-11.2 and today is already 10.2 and in the web profile it still shows not shipped. I tried to email contact customer service and no reply. I don't recommend this e store. E-ville is evil.

I have not received my order.they have…E-ville.com not trusted I have not received my order.they have not refunded my money

Looonnng delivery I ordered a phone at their website, the money was taking out of my account 2 days later, after they got my money they send a invoice where it said that I could expect a delivery from 1 to 3 weeks, after the 3 weeks are over I can see that the phone was shipped 2 days before, and then i needed to wait further 3 weeks to get it. Then I told them that I might decline the package when it arrives, because I really needed a phone and could not wait that long, then i was told, that if I did that, it could disappear in delivery back, and I would never receive my money. So in total a really bad experience with the company