Still waiting for a refund Still waiting on a reply when I asked for a refund due to flowers getting delivered late they are hoping I will forget but I won’t they have offered £10 but that’s an insult Do Not Use this Company they are a huge letdown

Will never order from them again! Will never order from them again! A double ended spray was ordered from Busy Bees florist Tonbridge for a family funeral. The floral tribute delivered was a single ended spray of flowers with the stems pushed into a chunk of oasis. This was just covered with cellophane. This was distressing for the family and not what we had ordered. I sent a photos of the said spray, together with their onsite double ended spray, asking what could have happened e.g had the spray been dropped and damaged? Having spent nearly 10 days trying to get any explanation, being told each time they were looking in to it, I have been finally informed "the manager and florist have looked at the photo and cannot see any problem" I should have been more careful in my choice of florist!

I ordered for next day I ordered for next day, but due to heavy rain they arrived swiftly the following morning, and they’re absolutely beautiful! I had read some reviews after placing my order which left me worried, but honestly, there’s been no issues at all with the quality. Customer service were really good too and when I sent in my queries I had responses straight away. I will definitely be ordering from here in the future! Thankyou Busy Bees team!

I have knownAli for decades I have knownAli for decades! She is so brilliant. Good quality, kindness, and efficient. I think certain staff have been poor and errant. Delivery is always difficult regardless of company. RandalAnderson

Avoid!!! Avoid!!!! Avoid!!! Avoid!!!! Definitely should have read the reviews before ordering from this company!!! Ordered a large (£70 worth) bouquet to be delivered next day. Hadn’t heard from intended recipient so emailed busy bees 5 days after I placed the order. When I eventually got a reply I was told My ordered was delivered on the Saturday (2 days later than should have been) to the incorrect address. ‘Margaret’ said she gave the courier the incorrect address. I informed her that there would be little point in sending replacements as the recipients were moving house a few days later and I requested a refund. Suffice to say I’m still waiting for a reply to email let alone any sign of my refund. The telephone is never answered so no good in calling. I will be taking this matter further. Don’t waste your money ordering from this company. Edit*** since posting this review I have received a full refund.