Oh how I wish I was aware of trustpilot… Oh how I wish I was aware of trustpilot before purchasing two bras from Katycharm. I too waited over a month to receive them and then they were not close to the size I needed and what was suppose to be shipped to me according to their size chart. I received this as their policy to return the items. If I had known they were made in ASIA I would never have purchased them. According to our policy, the return policy will only apply to damaged items or products with manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition. Moreover, the package will have to be returned to our warehouse in Asia so it will cost an expensive postage (about $20-$30) to return. Therefore, please get back to us with the required information so we can support you with a suitable solution

Watch out! Don't Order Do not order from this company. Product is being shipped from China on the slow boat and their sizing is not US Standards. I ordered a 36G bra and it was so small that my teenage thin niece couldn't even wear it. When I asked for a refund, they told me that there was nothing wrong with the product and they were sorry that it did not fit. If I wanted to return it would cost me $30 in shipping since their warehouse is located in Asia.

Never received my order!!!!! Never received my order!!!!!! This is from March. Have a tracking number and product hasn't moved in over a week, supposedly, right here near my town! Need to report this company. Also, people need to be Informed when they're purchasing from China!

Awful!! Awful!!! As other reviews have said, their sizing is a joke. Ordered 3 bras 40C - waited 7 weeks for delivery and they look like they’d fit a 12 year old. ‘Customer service’ said they could refund 25%! Huh? Or send back to VietNam myself and pay $20-30 return shipping.

Worst experience ever! I ordered one bra on 4/3/24, still have not received it. Had I known it was coming from overseas, I NEVER would have ordered it. I'm calling my bank in the morning to get my money back. This is the worst company I have ever had the displeasure dealing with. The communication sucks too.