Unacceptable The only thing that was positive about my order was the fast shipping. My balusters arrived on time & we were ready to install having already removed the old railing. The 38" balusters that I ordered (and double checked my order to confirm I did not make a mistake) arrived & they were 42". I purchased a primed & painted product that had paint drips, knicks and small particles of dirt or maybe saw dust that were sprayed onto the balusters during painting. The most disappointing aspect of this all, is that I had an unsafe area in my home & did not have the option of sending them back so I spent an entire day cutting, sanding & repainting 30 balusters. Very disappointed. 😡

Satisfied customer Tom at Stairparts USA was extremely patient and helpful on the phone to help refine the details of my order. There were a couple design details I hadn't completely thought out for my railing project, and he helped me revise my order to make it work. All items arrived very well packaged and in perfect condition. I did, however, feel that the shipping cost was quite steep for the size of my order. (Nearly 25% on top of the total cost of the items.) Overall, though, I'm very satisfied.

Great quality product. Excellent customer service. Helped me to order correct parts while we were on the phone. Everything arrived just in few days by UPS Ground. Quality of the stainless steel stair parts great, absolutely what I was hoping it will be. Too bad I did not discover this website a year ago while was rebuilding larger staircase in my house. Highly recommend.

On Top Of It Rich and his staff are excellent to work with. I had made a mistake on 2 newels in my order and they fixed it immediately before shipping and also my contractor advised I didn't need the mounting blocks and they removed and credited my account. I had my order within a week. I highly recommend Stair Parts USA.

Couldn't Be Happier! Stair Parts USA provided me with not only excellent service, but beautiful products as well. From the very first inquiry to the final delivery their team was incredibly helpful. If you are searching for iron balusters I highly recommend using this company.