I received my order in a timely manner… I received my order in a timely manner and was satisfied with the order process. However, I used the chat option before I ordered to determine if I needed to order bolts with the blade holder and never did get a reply, even after a day of waiting. This caused me to order parts I really didn't need.

website was easy to navigate and order website was easy to navigate and order. Shipping was expeditious and arrived on time.

I ordered two trimmers I ordered two trimmers. I only received one. I sent an email with pictures, and I was assured the other one is on the way. I have a tracking number to confirm this. Everybody’s entitled to make a mistake, it’s how you take care of the mistakes gives a great review for customer service. Based on this, I would definitely order again.

Great Service The customer service representative who helped me was great! They responded to my emails quickly and got the order shipped fast. They even provided the tracking number before I requested it. I would definitely recommend them!

Your US customer service rep is… Your US customer service rep is terrible. He is very short, non engaging and generally not interested. If you want to compete in the US you better step up your customer support.