Needed a replacement glue applicator motor. Needed a replacement glue applicator motor ASAP. VIRUTEX had one in stock, sent us one quickly and sent it 2 DAY AIR. WELL DONE- GREATLY APPRECIATED !!!!!

Still missing part of my order Still missing part of my order. Rest my order was delivered and was all good. However I need the wrench I order to install the knives..I did email the company but still haven't received a response.

I ordered the tool I ordered the tool. The tool I ordered arrived quickly. Once I received the tool it was exactly what I ordered and the tool was in a functional condition

I cannot give 5 stars at this time… I cannot give 5 stars at this time because my FC116U arrived loose in the crate it was sent in. They clamped the unit to a 2x that pulled through the nails and screws that were holding the wood. There is a damaged piece that I believe they are replacing, a $1.00 item. I haven’t used it yet and am hoping that is the only damage. I would suggest adding packing material inside the crate. I’m no engineer but I wouldn’t send a machine like that.

Your US customer service rep is… Your US customer service rep is terrible. He is very short, non engaging and generally not interested. If you want to compete in the US you better step up your customer support.