Great Service The customer service representative who helped me was great! They responded to my emails quickly and got the order shipped fast. They even provided the tracking number before I requested it. I would definitely recommend them!

I cannot give 5 stars at this time… I cannot give 5 stars at this time because my FC116U arrived loose in the crate it was sent in. They clamped the unit to a 2x that pulled through the nails and screws that were holding the wood. There is a damaged piece that I believe they are replacing, a $1.00 item. I haven’t used it yet and am hoping that is the only damage. I would suggest adding packing material inside the crate. I’m no engineer but I wouldn’t send a machine like that.

Lipping Planer.Answers to online questions were… Answers to online questions were answered promptly. Order arrived quickly. I ordered the lipping planer. It worked as advertised. Results were excellent. Note: I would pay extra for a storage box if one were offered.

Still missing part of my order Still missing part of my order. Rest my order was delivered and was all good. However I need the wrench I order to install the knives..I did email the company but still haven't received a response.

I ordered two trimmers I ordered two trimmers. I only received one. I sent an email with pictures, and I was assured the other one is on the way. I have a tracking number to confirm this. Everybody’s entitled to make a mistake, it’s how you take care of the mistakes gives a great review for customer service. Based on this, I would definitely order again.