I cannot give 5 stars at this time… I cannot give 5 stars at this time because my FC116U arrived loose in the crate it was sent in. They clamped the unit to a 2x that pulled through the nails and screws that were holding the wood. There is a damaged piece that I believe they are replacing, a $1.00 item. I haven’t used it yet and am hoping that is the only damage. I would suggest adding packing material inside the crate. I’m no engineer but I wouldn’t send a machine like that.

Needed a replacement glue applicator motor. Needed a replacement glue applicator motor ASAP. VIRUTEX had one in stock, sent us one quickly and sent it 2 DAY AIR. WELL DONE- GREATLY APPRECIATED !!!!!

The handheld banding machine just… The handheld banding machine just doesn't work well and I would like to return it. I think its a good idea but it just doesn't work well.

I received my order in a timely manner… I received my order in a timely manner and was satisfied with the order process. However, I used the chat option before I ordered to determine if I needed to order bolts with the blade holder and never did get a reply, even after a day of waiting. This caused me to order parts I really didn't need.

Your US customer service rep is… Your US customer service rep is terrible. He is very short, non engaging and generally not interested. If you want to compete in the US you better step up your customer support.