Your US customer service rep is… Your US customer service rep is terrible. He is very short, non engaging and generally not interested. If you want to compete in the US you better step up your customer support.

Just what I wanted The vacuum clamp was received timely and is just as described. So far it is working great and I am very happy with my purchase.

I received my order in a timely manner… I received my order in a timely manner and was satisfied with the order process. However, I used the chat option before I ordered to determine if I needed to order bolts with the blade holder and never did get a reply, even after a day of waiting. This caused me to order parts I really didn't need.

I ordered two trimmers I ordered two trimmers. I only received one. I sent an email with pictures, and I was assured the other one is on the way. I have a tracking number to confirm this. Everybody’s entitled to make a mistake, it’s how you take care of the mistakes gives a great review for customer service. Based on this, I would definitely order again.

I still have not received my order I still have not received my order. WHERE IS IT ???. I finally got it. However no communication on ship date ect. Nothing wrong with the quality of the product. Just took to long.