Your US customer service rep is… Your US customer service rep is terrible. He is very short, non engaging and generally not interested. If you want to compete in the US you better step up your customer support.

I cannot give 5 stars at this time… I cannot give 5 stars at this time because my FC116U arrived loose in the crate it was sent in. They clamped the unit to a 2x that pulled through the nails and screws that were holding the wood. There is a damaged piece that I believe they are replacing, a $1.00 item. I haven’t used it yet and am hoping that is the only damage. I would suggest adding packing material inside the crate. I’m no engineer but I wouldn’t send a machine like that.

Great Business Great Business, very professional and effective. Will always do Business with them. Thank you for all your help.

Great Service The customer service representative who helped me was great! They responded to my emails quickly and got the order shipped fast. They even provided the tracking number before I requested it. I would definitely recommend them!

Great Experience The website was easy to use. The edgebander works great and was delivered promptly.