I ordered two trimmers I ordered two trimmers. I only received one. I sent an email with pictures, and I was assured the other one is on the way. I have a tracking number to confirm this. Everybody’s entitled to make a mistake, it’s how you take care of the mistakes gives a great review for customer service. Based on this, I would definitely order again.

I cannot give 5 stars at this time… I cannot give 5 stars at this time because my FC116U arrived loose in the crate it was sent in. They clamped the unit to a 2x that pulled through the nails and screws that were holding the wood. There is a damaged piece that I believe they are replacing, a $1.00 item. I haven’t used it yet and am hoping that is the only damage. I would suggest adding packing material inside the crate. I’m no engineer but I wouldn’t send a machine like that.

Great Service The customer service representative who helped me was great! They responded to my emails quickly and got the order shipped fast. They even provided the tracking number before I requested it. I would definitely recommend them!

Great Product Great Product! I absolutely love my new Edgebander!!!

Delivered in a timely manor Delivered in a timely manor. Lower cost than Amazon. Tool works as advertised. Satisfied!