Could not find the screws I wanted… Could not find the screws I wanted while navigating website, so I called customer service. Found the screws in no time. Very friendly knowledgeable person helped me, and they showed up as promised. High marks all around. Highly recommend your customer service to anybody.

FAST order fulfillment FAST order fulfillment. Website needs improvement; it's a little overcoming for infrequent users. However, they do have just about any fastener one would want. Shipping costly.

These guys are usually very reliable but... These guys are usually very reliable, but they really fell down on my last order. It started out normally and I received a shipping confirmation within a day or two of placing it. A week later I actually checked the tracking and it apparently had not left their facility. I sent an inquiry over the contact us link on their site and never received a reply. The next day the tracking updated to say Fedex had picked it up. So it would seem my order sat there for a week for no reason - I assume they would have replied to my inquiry if they had an explanation. They didn't and that's not acceptable either.

I ordered three boxes of the same type… I ordered three boxes of the same type of screw. When I received them one of the boxes was not what I ordered. After calling them to get the problem resolved I realized they do not know the meaning of customer service. It was their mistake but I was told I had to buy another box and pay for the shipping and they would somehow reimburse me for the shipping. When you make a mistake you shouldn't ask the customer to spend more money to help fix what they did.

Select Screws Great! Getting hard to find Robinson/square drive screws. Good variety. The assorted packs are awsome. Finally achieved my dream of having an organized assortment of screws. Fair price and fast shipping.