Great Service -- Faulty Advertising The product delivery and the customer service staff was Excellent. The problem I had was with the McFeely's St.Patricks day flier I received in the mail indicated that there was a 10% up to a 35% discount on items. The flier indicates some of the products including Kreg items. When I purchased a Kreg item the discount did not apply. Disappointing.

Could not find the screws I wanted… Could not find the screws I wanted while navigating website, so I called customer service. Found the screws in no time. Very friendly knowledgeable person helped me, and they showed up as promised. High marks all around. Highly recommend your customer service to anybody.

I love the product not the website I love the product not the website. Finding the right hardware, or a specific size on the website is cumbersome. Instead of displaying every screw style and size, why not group like items and fine tune after making a selection?. Imagine searching for a shirt online and out of several prints and a dozen sizes your search results would display 12 pages of the same shirt displayed 48 times ...xs, s, m, europe 38, europe 40, europe 42... that's what looking for hardware is like (insert screaming).

These guys are usually very reliable but... These guys are usually very reliable, but they really fell down on my last order. It started out normally and I received a shipping confirmation within a day or two of placing it. A week later I actually checked the tracking and it apparently had not left their facility. I sent an inquiry over the contact us link on their site and never received a reply. The next day the tracking updated to say Fedex had picked it up. So it would seem my order sat there for a week for no reason - I assume they would have replied to my inquiry if they had an explanation. They didn't and that's not acceptable either.

The order came on time The order came on time, securely packaged, complete with insurance. But at a premium price. Order was accurate, in an appropriately sized box, so it easily fit in the mail box. Quality of the items, appeared good although I did not have occasion to use them.