Such a disappointing experience My miner has been offline for over a year. When I ask about it, weeks go by before I get a response. I have checked in consistently during this time and have had very general responses stating my machine is being fixed. How has it taken a year to get fixed? The machine was expensive and now with the halving, it is such a loss. I am so disappointed with my experience with Compass. I have gone to a different company to continue mining and have all but lost hope for the machine I have with them. They recently said they would request a temporary miner for me (though they are still waiting on a response)- why wasn't that brought up a year ago as an option?

Don't Do It! Avg 20% uptime. Just buy BTC. 3+ years in Avg 20% uptime across all five of our units. Compass Home page cites glowing reviews and guarantees, none of that for us. Zero phone calls answered or returned. Many service tickets "we are sorry" with many lame excuses but no credits for this down time, only two of five units still working. In the red big time on this very poor investment. Sorry we got involved. No response to requests for "guarantee" help, now they want me to replace units that are irreparable after they've not even worked for one full year. They should be embarrassed to keep marketing machines as if everything it okay. Place is a clown show. Some "service" tickets still going on over a year with months between correspondence. Unbelievable really. Just buy BTC.

Colby was informative and transparent. Colby was informative and gave up to date information. He was fair and truthful and I respected his opinion. He helped guide me through some critical decisions with transparency. Thank you Colby!

The miners are almost always offline The miners are almost always offline. Bought 6 miners that went online about a year after the scheduled date, they mined for about 1 year (constantly on and off, almost never had all 6 online). My $50k investment turned $16k (just thank to Bitcoin price going up) and now with the halving coming up the miners are obsolete. Don’t get scammed

High prices and horrible support. Let's ignore the prices and focus on the support problems with two examples: 1.) The relocation of units from Texas 4 takes more than HALF A YEAR now and is still not resolved. An absolutely horrible experience without the possibility to chose the data center the unit is being relocated to. 2.) A brand new S19k went offline. Instead of properly monitoring the deployed units, identifying problems and fixing them right away it took Compass Mining ONE WEEK to diagnose the problem without an estimate on the repair itself. Their support team obviously has no power over anything. It's the worst support I have encountered so far.