High prices and horrible support. Let's ignore the prices and focus on the support problems with two examples: 1.) The relocation of units from Texas 4 takes more than HALF A YEAR now and is still not resolved. An absolutely horrible experience without the possibility to chose the data center the unit is being relocated to. 2.) A brand new S19k went offline. Instead of properly monitoring the deployed units, identifying problems and fixing them right away it took Compass Mining ONE WEEK to diagnose the problem without an estimate on the repair itself. Their support team obviously has no power over anything. It's the worst support I have encountered so far.

Terrible Company Miners are constantly down, repairs that should take a week take literally 3-4 months, they've moved my miner twice, once without my permission... Now, less than a month after they charged me $500 to repair my miner they send me an email telling me they will not allow me to renew my contract due to "market conditions and miner age"... scam!

The miner has been operating with… The miner has been operating with Compass since January 9th in Ontario. During this time, it has been running at full capacity, except for a few hours due to a storm. It was also out of service for a few hours last weekend, but it was quickly resolved with an email. The support is very good at any time and day of the week. I am satisfied with the facility service.

I invested $50k in 4 S19 Pro 100TH… I invested $50k in 4 S19 Pro 100TH miners since 2022. It took 6 months for them to start running after the initial investment. However, they only ran for a few days before shutting down. Correspondence via email took up a lot of time. Overall, the running time of the miners was significantly less than the downtime. So far, I've earned about $7k, not including increasing hosting fees and occasional repair costs. It's exhausting. I'd rather have spent $50k buying Bitcoin; I might have made a profit. The company lacks credibility. I trusted what they said initially, so I boldly placed my money in their hands, hoping for mutual benefit, but I was wrong. I lost sleep worrying about it. I still paid the hosting fees promptly when they sent me a bill, but they kept making promises month after month while my machines were not operational.

Colby was informative and transparent. Colby was informative and gave up to date information. He was fair and truthful and I respected his opinion. He helped guide me through some critical decisions with transparency. Thank you Colby!