Such a disappointing experience My miner has been offline for over a year. When I ask about it, weeks go by before I get a response. I have checked in consistently during this time and have had very general responses stating my machine is being fixed. How has it taken a year to get fixed? The machine was expensive and now with the halving, it is such a loss. I am so disappointed with my experience with Compass. I have gone to a different company to continue mining and have all but lost hope for the machine I have with them. They recently said they would request a temporary miner for me (though they are still waiting on a response)- why wasn't that brought up a year ago as an option?

Biggest scam in BTC space. Customer support is non-existent Customer support is non-existent. Takes weeks to reply, and months to actually get your miner back running. They have zero interest in keeping your miner running, but very interested in selling you a miner at the beginning. Avoid.

Terrible Company Miners are constantly down, repairs that should take a week take literally 3-4 months, they've moved my miner twice, once without my permission... Now, less than a month after they charged me $500 to repair my miner they send me an email telling me they will not allow me to renew my contract due to "market conditions and miner age"... scam!

Always great service. Always great service. Yes, miners have downtime due to power curtailment, but Compass doesn't control this. Compass will credit the account if a miner is down for some time. Depending on the current price of BTC, it may not cover the entire amount of lost income from the miner actually hashing. I haven't found a better hosting company, and I definitely don't want these miners running at my home, paying $0.11 kWh.

Colby was informative and transparent. Colby was informative and gave up to date information. He was fair and truthful and I respected his opinion. He helped guide me through some critical decisions with transparency. Thank you Colby!