Biggest scam in BTC space. Customer support is non-existent Customer support is non-existent. Takes weeks to reply, and months to actually get your miner back running. They have zero interest in keeping your miner running, but very interested in selling you a miner at the beginning. Avoid.

Colby was informative and transparent. Colby was informative and gave up to date information. He was fair and truthful and I respected his opinion. He helped guide me through some critical decisions with transparency. Thank you Colby!

Always great service. Always great service. Yes, miners have downtime due to power curtailment, but Compass doesn't control this. Compass will credit the account if a miner is down for some time. Depending on the current price of BTC, it may not cover the entire amount of lost income from the miner actually hashing. I haven't found a better hosting company, and I definitely don't want these miners running at my home, paying $0.11 kWh.

Don't Do It! Avg 20% uptime. Just buy BTC. 3+ years in Avg 20% uptime across all five of our units. Compass Home page cites glowing reviews and guarantees, none of that for us. Zero phone calls answered or returned. Many service tickets "we are sorry" with many lame excuses but no credits for this down time, only two of five units still working. In the red big time on this very poor investment. Sorry we got involved. No response to requests for "guarantee" help, now they want me to replace units that are irreparable after they've not even worked for one full year. They should be embarrassed to keep marketing machines as if everything it okay. Place is a clown show. Some "service" tickets still going on over a year with months between correspondence. Unbelievable really. Just buy BTC.

I give Compass a score of 96 out of 100 Some reviewers here are looking for miracles! I have been with Compass for over 2 years and find the support exceptional in nearly all respects. If my machine is offline for >24 hours and message them. The message is acknowledged, then 19/20 I get a reply within 24 hours, and action taken in 1-4 days. Occasionally one miner goes offline and into a black hole. Then - I didn't know this till recently - they will loan you a machine till it's fixed. If you get stuck with support, phone them - hunt around and there is a phone number for sales. They'll help. Overall I give Compass 96/100! I am happy and see too much inappropriate moaning on here. It's the wild west: take it on the chin and see Compass for what they are - worthy partners.