My bitcoin miner has been "under… Update: After initially leaving a 1-star review, the Compass Mining team reached out and assigned me a temporary unit for the duration of my unit being under repair. Thank you Compass Team. My bitcoin miner has been "under repair" for 1 year now. At this point, Compass no longer responds to my messages in the ticket I started with them when I ask for a status update on the repair. Additionally, I have tried starting other tickets to get an update and they just tell me they are "merging" it with the existing ticket and don't give me an update on the repair. I wanted to support this company because their mission to bring bitcoin mining mainstream is good, but the customer support leaves a lot to be desired.

Compassmining's Broken Promises and Failed Investments I invested a substantial $80,000 in Compassmining. However, my experience has been nothing short of a nightmare, and I feel compelled to warn others about their deceptive practices and utter disregard for their customers. After forking over my hard-earned money, I eagerly awaited the returns promised by Compassmining's enticing marketing. Yet, my miners have been offline for a staggering year now, leaving me with nothing but frustration and regret. To add insult to injury, I recently received an email notifying me that all of my miners are irreparably broken and beyond repair. Instead of offering a reasonable solution or taking responsibility for their malfunctioning equipment, Compassmining had the audacity to propose a ludicrous "solution": pay an additional $3,000 per miner to upgrade or exchange three broken units for one newer model. Are they serious? Not only did their service fail to deliver as promised, but now they want to squeeze even more money out of their already disgruntled customers. This experience has left me feeling cheated and disillusioned. How can a company expect its clients to continue investing when they can't even uphold their end of the bargain? It's clear that Compassmining cares more about padding their pockets than ensuring the satisfaction and success of their investors. At this point, I'm left wondering if there's any recourse for individuals like myself who have been taken advantage of by Compassmining. Is it possible to pursue legal action to at least recoup some of the funds lost to this sham of a service? Has anyone else in the community faced similar issues, and if so, how have you dealt with them? In conclusion, I urge anyone considering investing with Compassmining to proceed with extreme caution. Don't be fooled by their promises of high returns and seamless operations. Behind their slick marketing lies a company that fails to deliver on its commitments and leaves its customers high and dry. Save yourself the headache and explore other investment opportunities with companies that actually prioritize their clients' success and satisfaction.

Such a disappointing experience My miner has been offline for over a year. When I ask about it, weeks go by before I get a response. I have checked in consistently during this time and have had very general responses stating my machine is being fixed. How has it taken a year to get fixed? The machine was expensive and now with the halving, it is such a loss. I am so disappointed with my experience with Compass. I have gone to a different company to continue mining and have all but lost hope for the machine I have with them. They recently said they would request a temporary miner for me (though they are still waiting on a response)- why wasn't that brought up a year ago as an option?

Smooth and easy equipment upgrade… Smooth and easy equipment upgrade facilitated by Account Manager Colby Noe with good communication from customer service throughout. Zero downtime in my hashrate!

Colby was informative and transparent. Colby was informative and gave up to date information. He was fair and truthful and I respected his opinion. He helped guide me through some critical decisions with transparency. Thank you Colby!