High prices and horrible support. Let's ignore the prices and focus on the support problems with two examples: 1.) The relocation of units from Texas 4 takes more than HALF A YEAR now and is still not resolved. An absolutely horrible experience without the possibility to chose the data center the unit is being relocated to. 2.) A brand new S19k went offline. Instead of properly monitoring the deployed units, identifying problems and fixing them right away it took Compass Mining ONE WEEK to diagnose the problem without an estimate on the repair itself. Their support team obviously has no power over anything. It's the worst support I have encountered so far.

So far my experience is being great So far my experience is being great, in particular due the support provided by Colby in sales. Miners delivered on time/ahead of schedule. Expect to continue like this.

I give Compass a score of 96 out of 100 Some reviewers here are looking for miracles! I have been with Compass for over 2 years and find the support exceptional in nearly all respects. If my machine is offline for >24 hours and message them. The message is acknowledged, then 19/20 I get a reply within 24 hours, and action taken in 1-4 days. Occasionally one miner goes offline and into a black hole. Then - I didn't know this till recently - they will loan you a machine till it's fixed. If you get stuck with support, phone them - hunt around and there is a phone number for sales. They'll help. Overall I give Compass 96/100! I am happy and see too much inappropriate moaning on here. It's the wild west: take it on the chin and see Compass for what they are - worthy partners.

I invested $50k in 4 S19 Pro 100TH… I invested $50k in 4 S19 Pro 100TH miners since 2022. It took 6 months for them to start running after the initial investment. However, they only ran for a few days before shutting down. Correspondence via email took up a lot of time. Overall, the running time of the miners was significantly less than the downtime. So far, I've earned about $7k, not including increasing hosting fees and occasional repair costs. It's exhausting. I'd rather have spent $50k buying Bitcoin; I might have made a profit. The company lacks credibility. I trusted what they said initially, so I boldly placed my money in their hands, hoping for mutual benefit, but I was wrong. I lost sleep worrying about it. I still paid the hosting fees promptly when they sent me a bill, but they kept making promises month after month while my machines were not operational.

The miners are almost always offline The miners are almost always offline. Bought 6 miners that went online about a year after the scheduled date, they mined for about 1 year (constantly on and off, almost never had all 6 online). My $50k investment turned $16k (just thank to Bitcoin price going up) and now with the halving coming up the miners are obsolete. Don’t get scammed