Took a very long time to get miners… Took a very long time to get miners online. Electricity price kept increasing. They took miners offline and kept the mining proceeds, but expected me to pay for all the electricity during that period. They do not follow the law as to UCC remedies.

High prices and horrible support. Let's ignore the prices and focus on the support problems with two examples: 1.) The relocation of units from Texas 4 takes more than HALF A YEAR now and is still not resolved. An absolutely horrible experience without the possibility to chose the data center the unit is being relocated to. 2.) A brand new S19k went offline. Instead of properly monitoring the deployed units, identifying problems and fixing them right away it took Compass Mining ONE WEEK to diagnose the problem without an estimate on the repair itself. Their support team obviously has no power over anything. It's the worst support I have encountered so far.

My bitcoin miner has been "under… Update: After initially leaving a 1-star review, the Compass Mining team reached out and assigned me a temporary unit for the duration of my unit being under repair. Thank you Compass Team. My bitcoin miner has been "under repair" for 1 year now. At this point, Compass no longer responds to my messages in the ticket I started with them when I ask for a status update on the repair. Additionally, I have tried starting other tickets to get an update and they just tell me they are "merging" it with the existing ticket and don't give me an update on the repair. I wanted to support this company because their mission to bring bitcoin mining mainstream is good, but the customer support leaves a lot to be desired.

Colby was informative and transparent. Colby was informative and gave up to date information. He was fair and truthful and I respected his opinion. He helped guide me through some critical decisions with transparency. Thank you Colby!

5 months of down time 5 months of down time, since Nov 2023, and still just lip service from Compass. I can't even request they ship it back to me, location is "somewhere" in Texas. Terrible management, horrible customer service; really expensive ASIC, I will never break even on this investment. Run, don't walk, away!