Slow, unreliable online support and misinformation I do a lot of online shopping, but Home Depot is the WORST!! Always!!. First of all, when I open their website, it sets my store in a town 50 miles away in another county. I always change it to "make this my store" for my location. Next time, it's the same. I have a PRO account, and when I log in, they send me a security alert telling me I logged in three hours earlier and near a town that is 50 miles away in another direction. When I check an online order after 10 days, my order status only shows in store purchases, not the online order even though I used the order number. When I call, I am told that the order was delivered two days ago to my local store. When I go to the local store, they don't have it and say it will be in next week. So, in the end most things take about 3 or 4 times longer than other online sites. Unless ABSOLUTLY NECESSARY, I will not order from HD online.

Very beautiful day wasted!! I place a farly large order for a backyard landscape refresh. All products ordered were in stock, per HD's website. Scheduled for a Friday delivery, as I had lined up some friends to help me on Saturday morning. No Friday delivery. Placed a hold on my help. It is now Saturday afternoon, and still no delivery. Customer service could not tell why it had not been delivered or where the order was. Everyone has other commitment on Sunday. A very nice day to work outside WASTED!!!

I had purchased new fence from them… I had purchased new fence from them which they sublet to Buzz fence company. No one from Home Depot has contacted me to see how project went, had to pay for all up front. We had issues with Buzz fence and Home Depot needs to do better at following up on projects that they sub out to other contractors.

stores won't honor online orders Ordered garage door opener w install. Price on line less than in-store. Charge pending disappeared after weeks so went to store for info on why. Claim in-store not responsible for online orders. That group on installers not answering so need to pay higher in-store price or go somewhere else. Supervisors refuse to come to front of store to explain. Always too busy. Now this senior is back to shopping for affordable garage door opener with install or keep walking to garage to open/close door. Rain or HOT. Three in-person trips to store had no more info and no effect. Signs in store claim otherwise: "order on line and pick up here"

Nice interior doors, crappy service Nice interior doors, crappy service and resolution. I took my detailed list from my installer to order 11 interior doors. The salesman, Dennis, shorted me 2 doors which then set off a cascade of delays with both the installer and painters by weeks. I am now paying more than double the doors to have the painters and installers make multiple trips to get them painted and hung. Donna in Federal Way was pleasant to work with to fix the problem but it was still a HUGE problem. The management couldn't have cared less. I am paying big time for their mistake.