Good experience I have always had very good support and customer service from Home Depot. They are our go to place for home improvement.

If you need a locked up tool at 2217 E…bad customer service! If you need a locked up tool at 2217 E Bell Depot, go somewhere else! I waited 45 min. for someone to help that was supposedly on the way. A young girl who knew I needed help, asked a young guy if he needed help, and what tool he needed out of the case. For some reason she wouldn’t help me!

False delivery time claims Spent an hour loading up a cart all for "delivery today" even the last item I put in the cart said this. Get to checkout and all items wont be delivered until tomorrow. FO! I'm not home tomorrow. I guess I'll cancel that plan for another try at Lowes next time I'm off. Also, when time to login it says "Password expired" So they just delete your login credentials if you haven't bought anything in a few months?

I ordered a refrigerator to be… I ordered a refrigerator to be delivered and was given a delivery date and time of 4/20 between 9am-1pm. I was at work but my wife was home waiting for the delivery.At 10:16am I saw that a message was left 5 minutes prior stating the delivery person was at my house and no one answered so they left a note and moved on to their next delivery.I called customer service as directed in the voice mail and discussed the situation with a Home Depot CSR. I made a case that I have a lot of food that could spoil and I really need to have the refrigerator delivered today. The Home Depot CSR made it very clear that there was no chance of a delivery until Saturday (2 days). I continued to plead with the CSR and she started to giggle. I asked what was funny and she got annoyed let out a loud laugh and hung up on me. I called another customer service number and got a CSR who did not laugh at me, but in the long run gave me the same answer concerning my delivery. She also asked me if I got a call from the delivery person alerting me he was on the way and I told her know. She agreed this was not proper procedure and also apologized for the was the first CST treated me. She told me she can see who the first CSR was and that she would escalate this issue More to come, but I am very disappointed overal withHome Depot and feel they need to apologize and make this right.

This company's website is the WORST This company's website is the WORST. I spent 2 days trying to get into my account to pay it. I asked for a code to reset the password (assumed that was the problem) and never got it, despite multiple requests. Then I tried the pay by phone, which hung up on me twice. Finally got it paid on the 3rd attempt. I have no patience for a company that treats its customers like this (don't even get me started on the HORRIBLE customer service in the stores). You win Home Depot. I canceled my $14k credit limit account.