Substandard Material & Service Absolutely substandard materials and service. Bought a Hampton Bay patio set in May 2023. The finish on the table peeled in less than a year despite being covered all winter. Turns out the "concrete" finish was really a thin layer of paint over a composite top. There is no chance of it staying adhered to the top over time even if babied. Had the construction been clear, I would have never bought the set. Called Home Depot and was told they can give me a $100 "markdown" (on a $1200 set) if I don't want to try a replacement tabletop (which is identical and will not be warranted). Avoid this brand - and this business.

Buy Appliances Elsewhere Do not, I repeat, DO NOT purchase appliances from these fools. You will pay for delivery now, regardless of home or store delivery. They will not honor veteran discounts. Your appliance won't come with basic electrical plugs Your water intake isn't going to match up with anything that has been built in homes in the past 50 years. All they want is to nickel and dime customer into buying basic connection packs that they don't even have the curtesy to inform you you'll need.

sliding door defective product and service Bought 2 sliding door replacements at the Cave Creek, AZ store. PRODUCT - BOTH were defective from the factory. One had a missing trim piece. The other had a ~5" black smear between the panes. SERVICE - In store ordering excellent. Replacement was a nightmare. HD and vendor both agreed both units were defective and trim piece needed to be added and the other sliding panel needed to be replaced completely. Vendor agreed no cost to the product but not replacement installation. It took weeks of back and forth with the store comparing windows/doors to appliances that return visits after installation would not be charged to the customer. That's fine IF the original product was right and needed warranty service months/years later but NOT when the original product was not right. So, after weeks of a ridiculous standoff we paid the $800+ installation (:45 work) with the understanding I'd elevate the issue to corporate customer service. Corporate handled the issue and refund issued. Embarrassing for a respected store like HD.

I have never experienced such horrible… I have never experienced such horrible customer service. Purchased a 6'x8' rolled bamboo fence. Paid for delivery. The bamboo arrived. It was filled with dirt, spider webs and spiders. The bamboo was all black and grey and totally discolored (clearly sitting outside for months). So far two separate calls for more than 2+ hours. With customer service saying they are trying to reach the store who shipped the product and they can't do anything until the store answers the phone! Worst purchase decision ever.

Manager Corruption   I'm leaving this review online for people to know what the Hendersonville, Tennessee Home Depot (#0735) did to a 16-year employee who also happens to be my husband. Frank Torres was suspended from Home Depot on 8.12.22 because a female worker claimed he "touched her" and made her feel "very uncomfortable". I called Home Depot on the same evening and spoke to Chuck asking if he knew the employee's name and he responded that he doesn't know what's going on. I then asked the manager's name. I ended the call to Chuck stating that Frank would be there the next day to talk to Matt. We both find it odd that the situation happened over TWO WEEKS ago and Matt, the Home Depot manager, finally decides to confront Frank with this in his office AROUND TWO WEEKS later. Frank was suspended without pay and had to use his vacation time during this ongoing investigation. Things took another shady turn. On Thursday, August 25th, Frank spoke to Katie and told her that we had contacted the Corporate office. Corporate office said that it only takes 24 to 72 hours to get back to the employee regarding an incident. So what's going on here isn't correct protocol. SUDDENLY the next morning on August 25th, at 10:00 a.m., Matt called Frank. He stated that there was nothing on the video regarding the touching but will still fire Frank due to policy issues of what he allegedly said to the female employee. Notice that Matt waited to call Frank after hearing that the Corporate office was contacted. Also notice that no tape was found of Frank "touching" the employee, but the manager believed what she said anyway. If the tape doesn't show the touching proving that the employee lied, it should be reasonable that the employee also lied in regards to her statement. I'm legally blind and needed to move out of state for better services with the Division of the Blind. Now this can't happen as we are unable to obtain a mortgage without a job or a current job of a year's employment.