Substandard Material & Service Absolutely substandard materials and service. Bought a Hampton Bay patio set in May 2023. The finish on the table peeled in less than a year despite being covered all winter. Turns out the "concrete" finish was really a thin layer of paint over a composite top. There is no chance of it staying adhered to the top over time even if babied. Had the construction been clear, I would have never bought the set. Called Home Depot and was told they can give me a $100 "markdown" (on a $1200 set) if I don't want to try a replacement tabletop (which is identical and will not be warranted). Avoid this brand - and this business.

Buy Appliances Elsewhere Do not, I repeat, DO NOT purchase appliances from these fools. You will pay for delivery now, regardless of home or store delivery. They will not honor veteran discounts. Your appliance won't come with basic electrical plugs Your water intake isn't going to match up with anything that has been built in homes in the past 50 years. All they want is to nickel and dime customer into buying basic connection packs that they don't even have the curtesy to inform you you'll need.

stores won't honor online orders Ordered garage door opener w install. Price on line less than in-store. Charge pending disappeared after weeks so went to store for info on why. Claim in-store not responsible for online orders. That group on installers not answering so need to pay higher in-store price or go somewhere else. Supervisors refuse to come to front of store to explain. Always too busy. Now this senior is back to shopping for affordable garage door opener with install or keep walking to garage to open/close door. Rain or HOT. Three in-person trips to store had no more info and no effect. Signs in store claim otherwise: "order on line and pick up here"

Nice interior doors, crappy service Nice interior doors, crappy service and resolution. I took my detailed list from my installer to order 11 interior doors. The salesman, Dennis, shorted me 2 doors which then set off a cascade of delays with both the installer and painters by weeks. I am now paying more than double the doors to have the painters and installers make multiple trips to get them painted and hung. Donna in Federal Way was pleasant to work with to fix the problem but it was still a HUGE problem. The management couldn't have cared less. I am paying big time for their mistake.

sliding door defective product and service Bought 2 sliding door replacements at the Cave Creek, AZ store. PRODUCT - BOTH were defective from the factory. One had a missing trim piece. The other had a ~5" black smear between the panes. SERVICE - In store ordering excellent. Replacement was a nightmare. HD and vendor both agreed both units were defective and trim piece needed to be added and the other sliding panel needed to be replaced completely. Vendor agreed no cost to the product but not replacement installation. It took weeks of back and forth with the store comparing windows/doors to appliances that return visits after installation would not be charged to the customer. That's fine IF the original product was right and needed warranty service months/years later but NOT when the original product was not right. So, after weeks of a ridiculous standoff we paid the $800+ installation (:45 work) with the understanding I'd elevate the issue to corporate customer service. Corporate handled the issue and refund issued. Embarrassing for a respected store like HD.